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James Collins Ford

809 South 5th StreetLouisville, KY 40203
1-844-568-09541-844-568-0954

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

James Collins Ford has been in business for over 30 years. We are able to consistently undersell our competition, because of our low overhead. We have a fleet of free loa ... Read more
James Collins Ford has been in business for over 30 years. We are able to consistently undersell our competition, because of our low overhead. We have a fleet of free loaner cars, when your vehicle is in for service or body work. We service every vehicle we sell, at a substantial savings to our customers, why go anywhere else, and pay more.

Why You Should Buy a Used Car From Us

James Collins Ford in business Over 32 years. U.S. and Worldwide Delivery Available. We consistently undersell the competition. Local service loaners available.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 23 
jacobhruby11/19/2016 07:38:26 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jou Jones
We searched for a used car on auto trader and found one we really liked at James Collins Ford. I sent a email off to them inquiring about the auto we were interested in. Lou from James Collins called me within hours of my email. We made a deal on the auto over the phone and set up a time to come and see the car and to make the purchase. Lou did a great job having everything ready go from having the car in tip top shape to having all the paperwork completed and ready to go. We spent less than a hour at the dealership test driving the car, having them inspect our trade in and signing the loan documents. If you want someone to take care of all your auto needs i would call Lou at James Collins Ford.
Jazzman9/04/2015 12:01:14 PM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:n/a, did not get any employee names
I took my vehicle in today to have "The Works" performed on it. The work was done in a timely fashion and only time will tell about the quality. However, all those things being equal, there are other features that vie for your business. Other competitors that I have taken my vehicle to for service, whom I haven't had any issues with, offer coffee/pastries/water in their customer lounge. The service advisors also review the results of the work done. This was not done today and has never been done to my recollection at this dealership service department. The reason I went to this dealership today is because I was off work and normally have to take it in on Saturdays and it's a little closer to my home.
pappy527/22/2015 04:33:56 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Lou Jones,Deborah Carrier
I purchased my car mainly from Lou Jones. after some confusion on pricing he worked it out and was honest in my opinion as to what they could and couldn't do. as far as coming in and signing the paper work Debbie Carrier was very professional and was very easy to talk to made that process very nice. I will buy another car from here if the opportunity arises again. as long as I can deal with the 2 people I mentioned earlier.
JR7/03/2015 11:28:07 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Grubbs,Deborah Carrier ,Haydon Wilson
Another great experience in purchasing a vehicle from Downtown Ford. Heydon Wilson and David Grubbs were great to work with as always. Will definitely go there again.
MC866/03/2015 11:01:50 AM
4.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Gilbert Robbins,Deborah Carrier
Gil was my salesman and was professional, knowledgeable, and pleasant to work with through the whole experience. He was very helpful, made the process of buying quick, and did not try to push the sale on me or talk me into a different car. The vehicle I was interested in was priced fairly and they gave me a fair amount for my trade which helped me stay within my purchasing budget. Overall I had a very good experience with the staff and ease of buying. I would go back to them and recommend others to buy from this dealer.
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James Collins Ford : Louisville, KY 40203 Car Dealership, and Auto Financing - Autotrader