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Rivergate Toyota

1520 Gallatin Rd NorthMadison, TN 37115-2117
1-866-763-30701-866-763-3070
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Children's Play Area
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Why You Should Buy a New Car From Us

We currently have a large selection of New and Pre-Owned Toyota and Scion Vehicles in-stock. Our New vehicle line-up includes the 4-Runner, Avalon, Camry, Camry Hybrid, ... Read more
We currently have a large selection of New and Pre-Owned Toyota and Scion Vehicles in-stock. Our New vehicle line-up includes the 4-Runner, Avalon, Camry, Camry Hybrid, Corolla, FJ Cruiser, Highlander, Highlander Hybrid, Land Cruiser, Matrix, Prius, Prius c, Prius v, RAV4, Sequoia, Sienna, Tacoma, Tundra, Venza, and Yaris. Our goal is to help you find the vehicle that best suits you. If we don't have the vehicle, we often times can locate it for you. Our Pre-Owned department is filled with a

Why You Should Buy a Used Car From Us

Your Source for New Toyota Models, Used Cars, Service and Genuine Toyota Parts Rivergate Toyota has been selling Toyota vehicles in the Tennessee area for over 25 years. ... Read more
Your Source for New Toyota Models, Used Cars, Service and Genuine Toyota Parts Rivergate Toyota has been selling Toyota vehicles in the Tennessee area for over 25 years. Rivergate Toyota is a family owned and operated dealership whose mission is to treat you like family. We pride ourselves on our customer service and dedicated employees and this is why our sales and service teams are some of the most knowledgeable in the country. Our goal is to make every customer our friend and exceed you

Languages Spoken

  • Español
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.5
    Quality Of Work
  • 4.5
    Friendliness
  • 4.3
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 74 
Larry Souder9/03/2015 01:43:37 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Che, Dave Beranak
My buying experience for a new Toyota was an excellent satisfying process. Jack Holt was extremely patient in working with my wife and I in helping us obtain the exact vehicle to fit out needs. Jack Holt (sales) and Tony Che (Sales Mgr.) showed great personal concern with our car buying decision. I was not the easiest customer to work with, but they were very accommodating in letting me experience the seating comfort and performance of a Camry and a Prius V. Finally deciding and very happy with the Prius V. Never was there any high pressure on their part to meet a sales quota. They always showed respect for. and interest in us as people and not a number. Even the showroom, with it's open-desk atmosphere and lack of small closed sales offices enhanced the relaxed car buying experience. The final paper signing with Dave Beranak in Finance was very smooth. Dave is very knowledgeable in his field and puts the customer at ease, even though there are many papers to sign. It was also a pleasant experience. Jack took considerable time in acquainting us the navigation system, radio, phone and the other electronics in the vehicle. A full tank of gas was also a major plus as we drove away. I look forward to a continuing relationship with Rivergate Toyota. Larry Souder
cami25789/02/2015 09:05:18 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mr. O.D.
My first time purchasing a Toyota was such a hassle free experience. Customer service was excellent, salesman Mr. O. D. was great to work with and I left with a purchase! I would definitely refer family and friends to Rivergate Toyota and be back to purchase my next vehicle. I would also refer Mr. O.D. for his professionalism and effort to make sure an acceptable deal was made and we left happy.
jerryc8/20/2015 05:38:42 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Harry, Flouhouse
While on the hunt for a Toyota Tacoma, Harry Flouhouse at Rivergate Toyota contacted me; said he had the truck for me at a great price. I've heard that before but took a shot and headed to the dealership. From the opening of the dealership door to the delivery of my truck, I was at ease. I got the vehicle I wanted in a reasonable amount of time and was on the road. Oh, did I forget about the cold water and Hershey chocolates? Thanks Harry!
Chelky20068/15/2015 06:36:57 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me: Sales floor manager
My name is Mamoon Chelky and I was dissatisfied with my purchase of a vehicle, which purchased on Monday, August 10, 2015. The vehicle was a 2015 Toyota Sienna LE. As I walked in the store to purchase a 2015 Toyota Sienna LE, with Beige interior with black exterior, I was told by the sales manager that there was no such vehicle currently on the lot but they were able to have one matching that description the next day before 5 P.M. However, I was told that I must sign a contract on Monday before they were able to get me the vehicle I wanted by Tuesday. So I agreed to signing the contract and having my credit pulled. I was called on Tuesday morning, August 11, 2015 and was told that they could not get me the vehicle anymore as it was no longer available but they were able to get me one which was 400 to 500 miles away and I agreed to these terms. However, five minutes later, the sales manager called me saying that this was also unavailable and offer was given to back out of the contract. For the third time, I was offered a different vehicle which would arrive before 5 P.M., which I agreed to. However, the vehicle didn't arrive until after 5 P.M. When I went over there, the vehicle was black exterior, and grey interior, instead of the color I wanted, which was beige. Also, when I was inspecting the exterior paint, I noticed that the paint was damaging and bubbling up from dirt, dust, and sitting in the sun too long. With the vehicle being a brand new 2015 vehicle, I told him that I did not want the vehicle under the condition it was in, and he offered to buff the car to get rid of the bubbles. As I waited for them to finish the buff job an hour later, I still noticed a good amount of bubbles left on the paint. Still not being offered a decision to back out of the contract, I was then offered a fourth vehicle that was already on the lot and was on sale for at least $1,500-$2,000 dollars cheaper, with white exterior and grey interior. After everything was finalized, and I was getting ready to leave, I noticed that the car didn't have any floor mats and went back inside to tell them about it, I was told that this vehicle doesn't come with any floor mats. After about five minutes, he decided to order me some floor mats and I asked him that since it doesn't already have floor mats and you're going to order them for me, if I exchange the floor mats for something, such as a towing package, or to change the cloth seats to leather seats, and I would pay the difference, he refused, but he offered me a organizer box, which I didn't need. So I ended up walking away with a 2015 Toyota Sienna, with a white exterior, grey interior. On Wednesday, August 12, 2015, I made a complaint to Toyota Corporate office to tell them what happened. On Thursday, August 13, 2015, I called them back to see what was going on with the case, and they connected with me with the store manager of original purchase location and told him I was very unhappy and dissatisfied with the end result. I was told by the store manager that I was able to back out of the contract within 3 days, and less than 100 miles on the vehicle but I was not notified on the day of purchase. Since I wasn't aware of this, I had already went over my 100 mile limit but was still under my 3 day limit. However, since I was already over my 100 mile limit, I was told that it was too late to return it. Afterwards, I was told that I could purchase something else instead of the floor mats, while paying difference, but since the sales manager told me he couldn't do it, and the floor mats were already in, it was also too late to do that. The car I ended up purchasing was cheaper than the original car I purchased and I wasn't offered the difference back. When I told him I am going to file a complaint to Better Business Bureau, that he didn't care and that my complaint wasn't going to get anywhere. After I told him about this complaint I was going to make, that he was going to be able to talk to his manager and see if he was going to be able to pay me the difference and that he would be able to let me know something by Friday, August 14, 2015. He didn't call me by 12 P.M. noon so I decided to call him and ask what was going on and he said he refused to pay me the difference. In conclusion, I am stuck with a $34,000+ 2015 Toyota Sienna LE, with white exterior, grey interior, in which I never wanted in the first place, with no offer to back out of my contract.
Garberg8/10/2015 09:01:36 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Harry Floushouse
Buying a car can be so stressful, but my salesman, Harry Floushouse, made the experience an excellent one for me. I purchased a RAV4 on Saturday, which was the third vehicle that I’ve bought from Rivergate Toyota. I received personal assistance and excellent service from Harry who is a true gentleman. I found him to be honest, approachable, and most importantly, he wanted me to be happy with my vehicle, which I am.
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