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Baron BMW

9010 Shawnee Mission PkwyMerriam, KS 66202
1-877-750-82021-877-750-8202
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

At Baron Automotive, our passion is to provide you with a world-class ownership experience. Ranked #1 in Kansas City for Customer Satisfaction, we share the thrill our cu ... Read more
At Baron Automotive, our passion is to provide you with a world-class ownership experience. Ranked #1 in Kansas City for Customer Satisfaction, we share the thrill our customers get from owning and driving one of our vehicles. Whether you come in for a new vehicle, to have your vehicle serviced or to arrange financing, we are committed to creating a lifetime relationship with our customers.

Why You Should Buy a Used Car From Us

At Baron Automotive, our passion is to provide you with a world-class ownership experience. Ranked #1 in Kansas City for Customer Satisfaction, we share the thrill our cu ... Read more
At Baron Automotive, our passion is to provide you with a world-class ownership experience. Ranked #1 in Kansas City for Customer Satisfaction, we share the thrill our customers get from owning and driving one of our vehicles. Whether you come in for a pre-owned vehicle, to have your vehicle serviced or to arrange financing, we are committed to creating a lifetime relationship with our customers.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.3
    Quality Of Work
  • 4.4
    Friendliness
  • 4.0
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 63 
cptvn8/13/2015 03:41:44 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Tim Salvage (Agent) + Rob Ramsey (Service Manager)
I took my car in for annual service at 10:15 am. My car was recommended for brake pads and disc replacement for one of the wheels in addition to regular oil change and annual service. I agreed. Here were the problems: 1) Service agents were not friendly, including the loaner car female, acting like I was a burden. Nobody said hello to anyone. 2) I was given a loaner car to go to a local mall to hang out while waiting for the work (I was from a town 40 miles away). Around 2 pm I called in to check on the status and was told that they would need another day to finish the work. So I drove home with the loaner. 3) The next day I called in around noon and was told it was not ready yet. Finally, around 4 pm I received a call saying that it was ready for pick up. Since this did not give me enough time to drive there to pick it up before closing time, I decided to pick it up the next day. 5) During all these times, it was I that had to call in each time. No service person bothered to keep me updated on the progress of the service. 6) I drove the car home and found the next day that a bolt was left off the wheel that had the disc and brake pads replaced. I contacted the service agent and he said bring it in whenever I could to get it done. There was no concern of my driving a car with a missing bolt in one of the wheels and my time away from work, all this from a "highly charged" service done poorly by a supposedly reputable "Baron BMW" dealership. 7) In the mean time, I received an email request to evaluate the service. I stated my problem in the review. 8) The next day I received an email from the Service Manager apologizing for the problem. He offered to send someone to my house to pick up my car, fix the problem and return it with a full tank of gas, and wanted to know when it was best to do this. I said any day that week (M-F) would be good. 9) Guess what. He never followed up. 10) I waited a week and followed up, and he said he delegated the job to someone and apologize that it was not done. He again promised the same thing the next day. 11) I decided to take the time off and drive there myself to get the work done. (I checked locally to find a similar size bolt to put on, for my safety, but no one carried the size used by BMW.) 12) In summary, for the service charge rate that they used, the work done was worse than a local Firestone shop. Furthermore, there was no concern for the safety and the valuable time of the client. I will not take my car to this dealership again ever, even if it is free. One could die from their service and would not know why. we were from .
FrankM3/24/2015 09:28:00 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dan Myers
We weren't really in the market for a new car, my wife’s 2011 4Runner was paid for and she was happy with it. Hendrick Toyota in Merriam KS, where my wife took the vehicle for servicing, reached out to us on Saturday March 7th with stories of how desperate they were for low mileage 4Runners. Ours had just over 35K miles on it. So when they tried to low-ball the offer on Wednesday the 11th, insultingly low among other nonsense, I no longer even wanted them to give them my service business. Fortunately I no longer have to. I had already contacted Dan Myers at Baron BMW, in Merriam KS on Monday the 9th, to let him know we had been approached by Hendrick and that we’d be looking at both used and new X5’s as a replacement for the 4Runner because I wanted to see what he had available and on the way. It was Dan that got my into my first BMW in Oct. of 2012 and my first experience with Dan was so pleasant I knew there wasn't anyone else I wanted to work with. Dan again exceeded expectations, getting us into a 2014 X5 that was so new to the lot it wasn't even in the inventory system when we signed the deal. My wife and I were actually leaning towards a new 2015 model but this beautiful white 2014 had just been delivered, still even had the bugs on it from the trip and checked all my wife’s “love it” boxes. It was actually more vehicle than the new ones we were looking at so it stretched us a little tighter than we were initially prepared for but between our trade and that X5 Dan was able to get the numbers where we needed to be. That was Thursday March 12th. I don’t like the wheeling, dealing and other nonsense of a normal car buying experience. I do my research; I know what a fair price is for the vehicle I have and I know what is fair for the vehicle I’m looking at. So I want to sit down with an adult and have a conversation about what I can do, what they can do and see if we can we meet in the middle where they make money and I feel like a got a fair deal. If we can’t do that then let’s shake hands, be friends and try again later on something else. Dan is the rare gem that can break out of the typical salesman mode and provide the type of buying experience I am looking for. I've purchased at least 15 vehicles in my 47 years, half of those from Dealerships and this is the first time I've ever bought a second vehicle from one Dealer, let alone had a desire to seek out the same salesperson. I’ll make that three vehicles when I am ready to buy my next vehicle because Dan is the person I am going to call.
naziya2/11/2015 04:02:28 AM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Rob smith
Service department appears overbooked and overworked. No loaner cars. I do feel there needs to be improvement as it appears to be a chronic issue.
RayWill442/02/2015 02:20:50 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:John Michaels
All were the best guys to work with ! Good smiles and willingness to help you no matter whe the issue is. I will deffinatley be back again. Thank you
RayWill441/30/2015 09:24:03 AM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Rayan Awad , John Michaels, Ryan D. Robert Mitchell
Ummmm lets see.... I bought the car in mid October and it shot craps in mid November. It sat in my garage til December 26th ,(my birthday) on which my appointment was scheduled. Damages in the motor , leaking oil pan , floating fuel guages and a jerking trans mission i assume were all missed in the "pre sale inspection which I DO NOT THINK THERE WAS ONE. My car sat there for one month !!! There were repair issues and warranty issues as well. It seems that the money i paid for the warranty never made it to the warranty company smh. I got my car back January the 26th 2015 and the transmission went out the next day January 27th 2015. All while being sick with pnuemonia i had to get the car back for more repairs. I want my money back they can have the car.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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