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BayState Chrysler Jeep Dodge Ram of Newton

777 WASHINGTON STNEWTON, MA 02460-1701
1-855-475-83331-855-475-8333

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

We are Boston's newest dealer serving the Greater Boston area and surrounding communities including Newton, Watertown, Belmont, Waltham, Wellesley, Natick, Framingham, De ... Read more
We are Boston's newest dealer serving the Greater Boston area and surrounding communities including Newton, Watertown, Belmont, Waltham, Wellesley, Natick, Framingham, Dedham, Needham, and more.

Why You Should Buy a Used Car From Us

We are Boston's newest dealer serving the Greater Boston area and surrounding communities including Newton, Watertown, Belmont, Waltham, Wellesley, Natick, Framingham, De ... Read more
We are Boston's newest dealer serving the Greater Boston area and surrounding communities including Newton, Watertown, Belmont, Waltham, Wellesley, Natick, Framingham, Dedham, Needham, and more.

Languages Spoken

  • Español
  • Русский
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 3.0
    Quality Of Work
  • 3.5
    Friendliness
  • 3.2
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 20 
carbuyer4/07/2015 01:58:04 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Braeden Gregg
Getting a car from Baystate was like being at the Ritz. Even though I did not buy a very expensive car, I was treated like a king. They never underestimated my knowledge of the vehicle, wasted my time showing me details, hid facts about the car, or pressured me into a sale. Days after telling him, Braeden Gregg remembered all of my special requests and went far out of his way to deliver and make my family's car dreams become reality. My family will always have happy memories of the very special day we got a car from Baystate.
Yuppieluv12/29/2014 09:30:31 AM
3.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Samson, Dan
My wife and I knew exactly what we wanted - 2015 Jeep Cherokee in Granite with black leather interior. We went the Tuesday before Christmas for a test drive with Jim Goldberg. He was very helpful and patient, so I took the afternoon off on Wednesday to negotiate. Jim wasn't there, but Samson helped me. They had nothing in Granite, but he showed me black. We passed on the black and asked them to locate one with our features in Granite; we even negotiated the pricing and all was well. We were informed to come back Friday (day after Christmas) and they'll hopefully have found one for us. We show up Friday, and they have the exact features, but still in black. We tell them to get that, but in granite, and they say it'll be there on Monday and we can com sign the papers on Saturday or Monday. We show up Saturday, and the jeep is $3000 more than originally negotiated... Long story short (somewhat), they wanted to charge US because they needed to acquire it from another dealer. sorry fellas, not my problem. The manager that was brought in to speak with us said that we could get the black one right then and there for the price negotiated... And after five days saying granite, granite, granite... We drove to colonial and left with our jeep within 45 minutes, in granite, and for $500 less than originally negotiated! Now, I believe that Jim and Samson were more than adequate and helpful. I believe management miscommunicated to them, and therefore them to us. So this rating is by no means a reflection on Samson or Jim. More the overall process and our experience with everything at Baystate in terms of buying the jeep there.
Freestater10/22/2014 12:02:28 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:George Harding,Jim Goldberg,Mike Sobchuk,Chris Hubbard
I've been purchasing vehicles from here since 2008 when I bought my first jeep wrangler. From my experience during the times I've gone in to buy, I found the salesmen to be very helpful and non pushy, and I've always been able to get the deal and trade value that I want. The real gem is the body shop, Chris and his people do wonderful work! Best body shop around by far!
allie18238/12/2014 12:24:02 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Tim
My husband and I saw a Dodge Charger with AWD available for sale on Baystate's website. We called on a Saturday morning to make sure the vehicle was still on their lot because we were driving from RI, about an hour or so. The manager gets on the phone, and informs us that yes, the vehicle is still there but he cannot guarantee that it won't be sold before we arrive. First red flag. My husband informs him we will be up in about an hour or so and off we went. We arrive at the dealership, and low and behold, the Charger is no longer there. We sit in the office and the manager comes in, and informs us that a deposit was taken on the Charger the previous evening, and he did not know about it. The car was taken to this woman's shop to be checked out. I am sorry but as a manager, you absolutely know when a vehicle is about to be sold or a deposit is taken on the vehicle. It was a classic bait and switch. The sales person then tried to give us a nonsense amount for our trade in vehicle. 2,000 lower than what my car was worth. I decided then and there to get up and walk out. I find taking deposits on vehicles to be utterly absurd and then to straight out lie to a potential customer is terrible customer service and business practices. They also tried to tell us that the woman buying the car most likely won't be able to anyway because of her credit history. Who says that to anyone? It is none of our business what this person's credit history is and I am sure she would not have appreciated that being told to complete strangers. I wouldn't recommend this dealership to my worst enemy.
wmaddencpa8/02/2014 08:28:21 AM
3.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:RAUL
JUST BOUGHT A 2012 JEEP GRAND CHEROKEE. RAUL WAS VERY FRIENDLY. STRESS FREE EXPERIENCE, HE ALSO FOLLOWED UP THE SALE TO MAKE SURE EVERYTHING WAS OK. WE WOULD HIGHLY RECOMMEND RAUL
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