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BayState Chrysler Jeep Dodge Ram of Newton

777 WASHINGTON STNEWTON, MA 02460-1701
1-888-779-06901-888-779-0690

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

We are Boston's newest dealer serving the Greater Boston area and surrounding communities including Newton, Watertown, Belmont, Waltham, Wellesley, Natick, Framingham, De ... Read more
We are Boston's newest dealer serving the Greater Boston area and surrounding communities including Newton, Watertown, Belmont, Waltham, Wellesley, Natick, Framingham, Dedham, Needham, and more.

Why You Should Buy a Used Car From Us

We are Boston's newest dealer serving the Greater Boston area and surrounding communities including Newton, Watertown, Belmont, Waltham, Wellesley, Natick, Framingham, De ... Read more
We are Boston's newest dealer serving the Greater Boston area and surrounding communities including Newton, Watertown, Belmont, Waltham, Wellesley, Natick, Framingham, Dedham, Needham, and more.

Languages Spoken

  • Español
  • Русский
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.4
    Customer Service
  • 3.6
    Quality Of Work
  • 3.9
    Friendliness
  • 3.5
    Overall Experience
  • 3.6
    Price

Dealership Reviews

1 - 5 of 34 
AJ6/15/2016 11:24:08 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Finance Manager
Very bad experience. DO NOT give them your social security number until you get a written offer from the sales department. Otherwise, you will end up with a hard credit inquiry on your report for a fake deal. In my case, they increased the price by $100/per month (From $258 to $357) for a fully loaded Jeep Cherokee High Altitude after they checked the credit score and noticed that it is only 720!!!
Wendycx36/02/2016 11:02:05 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Henry
Michel Henry was very good. Great knowledge of model range , features and made it easy to understand Found the car I wanted very quickly and efficiently. Yusuf Nonoo
pk20162/05/2016 10:27:00 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Mike Raffaele
I recently leased a 2016 Jeep Cherokee through Baystate and would not recommend them to my worst enemy. The salesman Rafael lied about the Excise tax being included in my payments to the loan holder, which yes, could have been human error, but if that was the only issue, I would not be writing this review. He failed to deregister my plates so I was responsible for insuring the vehicle that I had turned in 10 days prior, and misled me to believe that the dealership was taking over the lease I was turning in as a trade in allowance on the 2016 Jeep Cherokee agreement. My fault for not seeing that in the mass amount of paperwork I was signing there was no trade in value listed, but naive me thought that since I was on the phone with ally and Rafael as he was getting the buyout information, there was no need to confirm the dealership would be taking over the lease. Now, I could potentially be responsible for the early termination fee, along with any damages that could have happened while the vehicle has been in their care for almost 3 weeks in a crammed lot where anything could happen. I would have taken pictures of the vehicle had I known that this was what I signed up for, but I was misled from the beginning. This dealership is so shady and if you read other YELP and car dealer review sites, the reviews speak for themselves. The service shop improves the ratings but do not be fooled, there are plenty of reviews that state how unprofessional, rude and disorganized this dealership truly is.
katrina12/31/2015 01:41:40 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Rob Joyce
Excellent experience at Baystate! We had visited 4 other dealerships and this one treated us like family! I went there prepared with my internet print outs for the two vehicles we wanted to test drive and the price and trade in we wanted and they made all the figures work for us! From the sales person, to the finance person and especially the general manager...all great people that wanted to help us get a Jeep! I will recommend this dealership to anyone!
lzbthf10/28/2015 04:01:52 PM
1.3
Overall Rating
Customer Service
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:I did not work with any of the employees listed on the site but simply choose a random name because the website would not allow me to complete without choosing at least one name.
We visited this dealership to replace our Dodge Avenger that had been totaled in an accident. There is no shortage of used Avengers in our area but we traveled out of state over 2 1/2 hours to Baystate Chrysler Jeep Dodge in Newton, MA 02460 because they had 2 different Avengers for sale with extremely low mileage. We spoke by phone with the dealership before we made the trip and were told that these cars were loaner/company fleet vehicles in pristine condition (not exactly true). However, we settled on a car and signed the documents to proceed. Having never bought a car out of state before I was careful to confirm via phone and email with Baystate all that was needed to ensure there would be no issues in registering the car before setting up a day and time to meet at a DMV location within our home state. The Baystate representatives met us at a DMV location which was still 1 1/2 hours away from where we live. It was at this time they informed us that there was only one key for the vehicle and when I questioned why I was told "that's all we have - that happens when you buy a used car you never know". I think that this was important information that should have been disclosed to us prior to the sale and had we backed out we would have lost our $500 deposit. Not only was that disappointing; after waiting at DMV over 3 hours, as it turns out we were only issued a temporary registration because Baystate failed to complete the VIN Check required by the DMV that they had promised they would do before meeting up with us. I contacted the dealer to ask for an additional key. John Anzalone of Baystate informed me that he was not going to “just give me a key” – “they are expensive you know" - I can let you know the price and give you a dealer discount." I'm sure that's a very fair offer, however he was extremely patronizing and projected an attitude of arrogance through his tone. He was extremely rude and condescending. One of the reasons I choose to purchase used vehicles from a dealer rather than a private party is because I expect that as an authorized dealer you would be held to a higher standard of customer service. I guess not. I am not exactly sure what happened at the dealership but several hours later I received a phone message letting me know that they had "found" the key and the owners manual and would mail both out to me immediately. Even so I would not trust this dealer to be fair or honest and would not recommend them.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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BayState Chrysler Jeep Dodge Ram of Newton : NEWTON, MA 02460-1701 Car Dealership, and Auto Financing - Autotrader