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Central Chrysler Jeep Dodge

56 Providence HwyNorwood, MA 02062
1-877-347-03231-877-347-0323
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Rental Cars
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  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
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Why You Should Buy a New Car From Us

Here at Central Chrysler Jeep Dodge we offer an extensive variety of New Car and Truck inventory. Our sales staff will be patient and listen to ensure you find the right ... Read more
Here at Central Chrysler Jeep Dodge we offer an extensive variety of New Car and Truck inventory. Our sales staff will be patient and listen to ensure you find the right one for you. We have been serving New England for over 70 years. Please allow us to serve you.

Why You Should Buy a Used Car From Us

Here at Central Chrysler Jeep Dodge we offer an extensive variety of Pre-Owned inventory. Our sales staff will be patient and listen to ensure you find the right one for ... Read more
Here at Central Chrysler Jeep Dodge we offer an extensive variety of Pre-Owned inventory. Our sales staff will be patient and listen to ensure you find the right one for you. We have been serving New England for over 70 years. Please allow us to serve you.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 2.6
    Customer Service
  • 2.5
    Quality Of Work
  • 2.9
    Friendliness
  • 2.3
    Overall Experience
  • 2.9
    Price

Dealership Reviews

1 - 5 of 42 
pissedoff7/15/2015 08:32:01 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jim in service
I took my 2009 Jeep Wrangler in for repair. My Jeep has 165000 miles on it. It's in great shape, everyone thinks it's a new Jeep and they are quite surprised when they find out the year and mileage. Anyway... After giving JIM in service my information and Keys, he hands me a "Higher Mileage and Older Vehicle Repair Order Disclosure". A waiver? What the heck for? Why do I need a waiver to have my Jeep serviced? I could not upload the actual document so I copied the context of the waiver (Higher Mileage and Older Vehicle Repair Order Disclosure). I like the part where it states the repairs might not fix the problem. Here is the actual statement from the waiver: (In addition, I acknowledge that the work performed is not guaranteed to correct the vehicle's problem(s).) Why the heck would I bring my Jeep to a dealership for repairs if they can't guaranty the repairs will fix the problem? SEE THE FOLLOWING CONTEXT OF THE WAIVER. (Higher Mileage and Older Vehicle Repair Order Disclosure) ________________________________________________________________________ CENTRAL CHRYSLER JEEP DODGE & RAM OF-NORWOOD 56 Providence Highway Rt. 1 Norwood, MA 02062 Phone (781)762-2200 Higher Mileage and Older Vehicle Repair Order Disclosure I hereby authorize Central Chrysler Jeep Dodge & Ram of Norwood to diagnose my vehicle with the understanding that an older and/or high mileage vehicle the initial repair order may not correct the problem with the vehicle. Furthermore, work performed could lead to the need for additional repairs. Therefore, based on the age and/or mileage, we feel your vehicle falls into this catergory. By signing below you hereby agree not to hold Central Chrysler Jeep Dodge & Ram responsible for any additional work that may be needed. I also understand and agree to pay any additional work done and all work performed. In addition, I acknowledge that the work performed is not guaranteed to correct the vehicle's problem(s). I agree to pay in full the total due prior to removing said vehicle from Central Chrysler Jeep Dodge & Ram. ·· I have read and agree to fully abide by the above disclosure _________________________________________________________________________ Is that unbelievable or what? This is the worst Jeep dealer I have ever dealt with and I've been owning and driving Jeeps for 40 years. STAY AWAY!!!
man6/30/2015 02:02:12 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:John Daniels
Truck was advertised on line with assist steps. No assist steps were on the vehicle. I ended up paying extra to have GM factory assist steps installed. noticed After market assist steps were installed at time of delivery. They promised to switch them out for the GM ones. Two weeks later still waiting for them to call. Truck was not ready on day of delivery. Had to wait for them to put an inspection sticker on, meanwhile I signed the deal 6 days prior. The salesman I dealt with no longer works there found out two days after purchase. Very deceptive people. You've been warned.
DanEdmonds6/01/2015 01:05:04 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Winston Kelly, Tom Lombardo
I bought a 2013 Dodge Caravan from this dealership before I moved to Florida. I got financing for my vehicle before I entered the dealership. While I was finalizing the purchase with sales rep Winston Kelly, he introduced me to Tom Lombardo who handles the financing at Central. He of course offered a better deal on a loan, blah, blah, blah. I told him I don't want to do anything to damage my credit score. Excessive inquiries lowers credit scores. He absolutely promised me that he would need no more 2 or 3 inquiries to get me a much better deal. I told him I wanted to play it safe and not get any inquiries on my credit report. Again Tom Lombardo gave me his word of honor, that he would not have more than 2 or 3 inquiries into my credit. He finally agreed that if could not get me a better rate at the first two or three banks he contacted, he quit and I would go with the financing I had. I finally signed the authorization form, which turn out to be one of the biggest mistakes of my life. Tom Lombardo went into his office shut the door, and had me wait for a long time. After hours he let me know he was still working on it. I asked him "You only had two or three banks pull my credit, right?" He said "Yes Dan just two or three." After waiting a 2-3 more hours, he offered me great deal! A loan for slightly higher loan amount from the SAME BANK I GOT A LOAN FROM BEFORE I ENTERED THE DEALERSHIP. SAME INTEREST RATE TOO. I just needed to sign up needed to sign up for some extended warranty program. So he wasted half a day of my time and saved me no money. BUT WAIT THERE'S MORE..... I got home and found 11 lenders placed a total of 23 inquiries on my three credit reports. My credit score dropped by over 20 points that day. I am stuck with inquiries for the next two years. I contacted Mr. Lombardo but he doesn't want to help me remove the inquiries, because he has more important things to do with his time. I have attempted to contact the General Manager, none of my calls were returned. So I post what a dishonest dealership this is on review sites and social media. I posted a negative review about Central Motors on their Facebook page ( most reviews there are negative). I got a call from my sales representative, Winston Kelly. He was upset with the posting. He told me would have the GM call me and out with my problem. But only if I deleted the Facebook posting. Like a dope I believed what he said. I deleted the post and guess what'---nobody calls me back. After four or five days of this crap I reposted it. These people at Central are dishonest and stay away from them!
George Greene5/26/2015 09:01:02 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Okoh/Salesman and Chris/ Sales Manager
I recently purchased a 2015 Doge Challenger. my salesman- Tony Okoh was awsome! He was with me every step of the way and made the deal happen- I would also like to commend Chris the Sales Manager- both of these Gentlemen made buying at Central Chrysler Jeep Dodge of Norwood a very pleasurable and rewarding experience. Their professionalism, people skills, and basic human kindness-was much appreciated. I would recommend to anyone looking for any type of vehicle to not waste their time going to any other dealership- but see them directly?
Never again Central Jeep MA5/19/2015 10:54:07 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jim in service
Contacted the service department to get a price on replacing rear axle seals in my 2009 Wrangler. Was quote around $400. I felt that was reasonable after comparing them to other dealers. I made the appointment and dropped off my jeep. I decided to drop it off the night before. Upon arriving at the dealership I spoke to Jim and wanted to confirm the quote I had received. He punched away at the keyboard, made a phone call and came back and told me it was going to be between $600-$800 for the repair. I was flabbergasted.. I told him of the quote I had received over the phone and he said "did you get it in writing?" Really? I argued with him the reason I had brought it there was because of the quote I had received. He said without a written quote he could do nothing about it. After arguing with him about the difference I reluctantly agreed to have it fixed anyway. The next morning I received a call from Jim. Now I've never been to the dealership before for repairs so I was a new customer not use to how they operate. Anyway... Jim says "Where is your Jeep?" "did you leave it?" I said yes I left it out front to the left. Very arrogantly he says "No wonder I couldn't find it service is on the right" Are you kidding? They couldn't look for it? It was right in front of the dealership! I was so aggravated with his response. Later that morning I received another call from Jim and he said upon dismantling the axles they noticed grease on the emergency brake shoes and recommended I replace them. Now I know a little bit of brake clean will remove the grease and because the shoes aren't used to stop the vehicle but to hold it in place that this would be fine. He then tells me it's going to be $300 to replace the shoes! Wait a minute... they already have it apart because they took the axles out. Why is it $300 for a part I can buy at any parts store for about $30 bucks? Another rip off in the making. I told him to forget it. He writes on the repair order "the customer refused to replace emergency brake shoes." Later that evening I picked up my vehicle and found the repair was not $400 as quoted but almost $600. I said never again! This was a couple months ago. I've cooled off now and I figured I'd give them another chance. My jeep has a lifetime warranty on the power train and one of the components that is covered is u-joints. Now I know with 1000% confidence that my left front axle u-joint is gone. So I thought I'd give Central another try, ANOTHER MISTAKE!!!!!!!!! Before calling the dealership I researched the warranty online to confirm the u-joint was covered under the warranty. It was. I called this morning and low and behold who picks up the phone in the service department? JIM! Leaving my past experience with Jim behind I wanted to confirm the warranty was active on my Jeep and the u-joint was covered. (Funny he didn't remember me.) I gave him my phone number and he looked it up and confirmed my Jeep was under warranty and the proceeded to confirm that u-joints were covered. So I said lets make an appointment and get it fixed. He then proceeded to tell me there would be a $122.50 charge to inspect the vehicle and confirm the u-joint needed to be replaced. I said "wait a minute you just told me it was covered under warranty" He said yes, if that is in fact what it is it is covered. I told him I was certain it was a u-joint, 100 % positive and he said there would still be a $122.50 charge to verify it. I said is it cover or not? Well I don't know, if that what the warranty says then it is. I said you just confirmed it was covered. You told me u-joints were covered. He said they are. I said so it's covered? He said if that what is wrong and it's under warranty. I asked him if he know what was covered under the lifetime warranty. He said yes. I said are u-joints covered? He said yes. But there would be a $122.50 charge to verify it needs a u-joint. I said I'm telling you with 1000% confidence it needs a u-joint in the left front so there is no need for a diagnostic charge. He said they charge a diagnostic fee whenever the work on a vehicle. I said "you are making this too difficult" Forget the whole thing" I don't want to leave my car now. He said we have to diagnose it before we can work on it. It's too difficult to work with you. He kept going firing back at me. I hung up! Never again will I deal with Central Chrysler Jeep of Norwood. I wouldn't buy so much as a bolt from them. I am a lifetime Jeep owner. I've been driving Jeeps for 40 years. I am a former auto mechanic. I know Jeeps inside and out. Never in all my years have I dealt with such an arrogant and unfriendly dealership. How may stars would I give them? -5 sounds about right. DRIVER BEWARE!
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