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Ray Laks Honda

100 ORCHARD PARK RDOrchard Park, NY 14224-2614
1-855-816-30501-855-816-3050
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Please call us today to set up a test drive at 716-824-6300! We specialize in Honda and Acura Certified vehicles! Print this ad and bring it in to take advantage of no h ... Read more
Please call us today to set up a test drive at 716-824-6300! We specialize in Honda and Acura Certified vehicles! Print this ad and bring it in to take advantage of no hassle Autotrader.com pricing. Every preowned vehicle is inspected and ready for the road. Take advantage of the Ray Laks Advantage!

Why You Should Buy a Used Car From Us

Please call us today to set up a test drive at 716-824-6300! We specialize in Honda and Acura Certified vehicles! Print this ad and bring it in to take advantage of no h ... Read more
Please call us today to set up a test drive at 716-824-6300! We specialize in Honda and Acura Certified vehicles! Print this ad and bring it in to take advantage of no hassle Autotrader.com pricing. Every preowned vehicle is inspected and ready for the road. Take advantage of the Ray Laks Advantage!

Dealer Disclaimer

Price excludes registration and title fees and taxes.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 3.0
    Quality Of Work
  • 3.2
    Friendliness
  • 2.7
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 16 
Miranda12/18/2014 02:30:31 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Ann
Saleswoman, Ann, was great. Very friendly and tried to get me the best deal- which she did. I will definitely be recommending this dealership to friends.
wbuchwald7/22/2014 05:29:00 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Bob, Ethan
This dealership owns every bad stereotype of a dealership. They sold us a rental vehicle without disclosing the information, which is against New York state law. We drove it off the lot and 2 days later there was smoke coming from the engine. The salesman shrugged it off as leaves from sitting on the lot. It turned out to be a broken Y joint leaking fluid on the engine. They did repair it and called this "above and beyond" in customer service. Since then, we have owned this vehicle for 9 months and have had 6 repairs on it totaling over $2,500. Everything from a computer gear, to an ignition switch, to a gear shifter cable, and 3 out of 4 calipers all completely shot. They must have missed these on their inspection. We have a paper trail of complaints regarding this sale. I've bought 3 vehicles from them and will never buy from them again. They have no sense of what good business is about. When they tried "to get us out of the vehicle", they offered us a vehicle with a higher payment and longer loan. What a joke of customer service.
las3931/02/2014 05:55:24 PM
2.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:John Davidson, Sales Manager
In purchasing for the first time from this dealership, I learned that customer service really matters during the sales transaction (after the test drives and shopping around), and that is when Ray Laks Honda really drops the ball. As soon as the customer has decided to buy, they become impersonal and extremely incompetent. Be prepared to pay extra fees on pickup - oh, and to have your purchased car driven off the lot by another buyer AFTER you sign the bill of sale. I realize now that this is the point at which I should have walked out and gone to another dealer, even if it meant going up to Transit or another city. The sales manager at this location is especially rude and has quite an off-putting attitude. Go somewhere else,
acea111/21/2013 04:06:01 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jeff
I had purchased my 2009 Honda Accord at this dealership and purchased the extended warranty. I recommeded this dealership for my daughter-in-law who had just moved to this area and had just had my first granddaughter two weeeks earlier. She needed her snow tires put on her Honda and wanted to check the back brakes as it was making a grinding noise. She was charged $140.45. It was $90 for the tires, and $ 39.45for the diagnostics. This is more than double of any of the service areas that I go to in East Aurora. I highly recommend Dave Allen, Mike's service and Goodyear in my hometown. I sent Rebecca to this service area as it was close and it was much easier to take a 2 week old baby out for a short time until a schedule is established. They also RECOMMEDED that she replace both back brakes, for $295 and replace both control arms for $495 and then a wheel alignment for $89.95. Sounds ideal for the rich and famous but not so good for a mom on maternity leave. I now have the car and have left mine so I can have her Honda looked at in my town in East Aurora. I have gone there for years and in retrospect should have spent the extra time and effort for a reputable honest service facility. A reminder to those looking for good service; don't settle for proximity in lieu of quality service. Sometimes small town service can't be beat. I did think that Jeff was friendly but definitely did not care that I told him i was leaving to make sure all the recommendations were legit and to get a better price. It says that you are rated a 3 plus ( OK plus). I have to assume that it was based on friendliness. I am sorry I purchased the extended warantee. Word of mouth is definitely the best form of advertisement. Anytime a local mentions a Honda, I will be sure to let them know of our experience at Ray Laks. I guess I just did.
djbhunter233/27/2013 06:17:52 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:marge was great
After other dealer low balled my trade, Ray Laks gave me a fair price. Car has been great. sales person was not pushey. found the car I wanted.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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