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Camelback Ford

1330 East Camelback RoadPhoenix, AZ 85014
1-877-832-14111-877-832-1411

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Camelback Ford is the premier Ford dealer of Phoenix AZ. Camelback Ford of Phoenix is honored by its faithful clientele and dedicated to top quality customer service. Thi ... Read more
Camelback Ford is the premier Ford dealer of Phoenix AZ. Camelback Ford of Phoenix is honored by its faithful clientele and dedicated to top quality customer service. This Phoenix Ford dealer is full of Ford experts with a committed Ford sales staff with many years of experience satisfying our customers' inquiries and automotive needs.

Why You Should Buy a Used Car From Us

Camelback Ford is the premier Ford dealer of Phoenix AZ. Camelback Ford of Phoenix is honored by its faithful clientele and dedicated to top quality customer service. Thi ... Read more
Camelback Ford is the premier Ford dealer of Phoenix AZ. Camelback Ford of Phoenix is honored by its faithful clientele and dedicated to top quality customer service. This Phoenix Ford dealer is full of Ford experts with a committed Ford sales staff with many years of experience satisfying our customers' inquiries and automotive needs.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.5
    Customer Service
  • 4.6
    Quality Of Work
  • 4.6
    Friendliness
  • 4.4
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 300 
mrbeauds2/07/2015 03:21:43 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Erik Hernandez
I just happen to call the parts department to check on what a part was on my recent service bill. To my surprise, I found out that the service department had charged be 28% more for the part than if I have bought it over the counter. It's already ridiculous how much they charge for parts (usually a 300% markup) without having to find out they gouged when they did the service. Not to further mention they charged me $58 dollars for shop supplies and hazardous waste. I'd like to see a breakdown of what that might be for other than for lining the pockets of the owners. I recommend you take your ford service elsewhere.
Mikehoke1/21/2015 10:59:38 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Galindo; Scott Collins
My wife and I were in the market for a new truck and when we compared Camelback with the competition, we initially believed they would not be competitive. We went there and were pleasantly surprised. Our previous experiences with the Van Tuyl group was typical car haggling style; but with the acquisition by Berkshire Hathaway, you can immediately notice the change. We were met by Scott Collins (internet manager) and handed to an excellent sales person, Michael Galindo who took great care of us, and when it came time to deal, the dealership listened to us, and we purchased the truck! Couldn't be happier with the overall experience and lack of drama. I would truly consider them if you are in the marker for any Ford or Lincoln product.
Camelback Ford Lincoln responded to this review
2/23/2015
Thank you for taking the time to write a review, as well as for giving us the opportunity to earn your trust. We hope you’re loving your new vehicle, and if there’s anything else we can do for you, don’t hesitate to reach out.
KronzFamily1/06/2015 11:52:53 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Dustin, Jason, Courtney
When my husband and I walked into Camelback Ford in early December, I wasn't sure I would be leaving with a new car. Poor credit, on the job 2 months, and not sure I could have a down payment. I new I could not take just any vehicle, but I had been driving my mom's car for 3 months and really wanted to get it back to her. I did not leave with a vehicle that day. In the midst of starting all the paperwork on a 2006 Jeep Liberty 4x4 I was told they could not take my check because my account was too new with the bank. I was a little disappointed and confused over the entire situation. Our salesman Juan, who had only been there for about a month, was just as confused as we were. We left him our phone numbers and walked out the door. Before the week was over Juan called and said his General Manager wants to see us. We agreed to go in the following Saturday. I was a little hesitant to go through the process all over again. It was actually very irritating. But when they showed me the vehicle they were working to get me into I was willing to see where it would take us. It was a 2011 Jeep Liberty, fully loaded with leather seats. It was a limited edition. With everything going against me I almost cried when the Finance Office came out and said they had been on the phone and worked a deal with the bank and got us approved! I left that evening in my Jeep Liberty! Dustin, Juan, Courtney, Jason, and all the rest! We love you! Thanks for recognizing us when we come back in to take care of the maintenance items such as fixing the broken window, and fixing the alignment! My husband and I were so pleased with the service, we sent our son-in-law in the see Juan and he also bought a car a week later! They got THE JOB DONE!
JohnNfamily12/08/2014 04:28:20 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Estevan Gonzalez
Excellent service provided during the entire experience, especially by Estevan Gonzalez & Scott Collins. They really took the time to make sure my 5 year old was comfortable during the entire process. Too many good things to fit into this review. A big thanks to Estevan & Scott for the no pressure approach. Sincerely, John and Family
jim.waide12/02/2014 12:26:08 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:DENNIS SEGATTO AND JEFF ANDERSON. BOTH LIED
Very bad service! Yesterday I called Camelback Ford looking for a used car they had in their Auto Trader ad. The person I talked to was one of their managers Dennis Segatto. Mr Sagatto lied to me by telling me the car was still in inventory when it was sold two days before. He invited me to come down and see the car, knowing all along the car was sold. I would have thought the days of having to lie to customers to get them to come to the car lot were over. But not at Camelback Ford and not with Dennis Segatto. When car guys lie to customers in order to get them to come to the lot it only makes the client mad. The chance of their LAME salespeople selling you the car you don't want are slim. THERE ARE MANY FORD DEALERS IN PHOENIX, PICK ONE AND YOU WILL GET BETTER SERVICE THEN CAMELBACK FORD. thanks
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