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Bill Luke Chrysler Jeep Dodge RAM

2425 W Camelback RdPhoenix, AZ 85015
1-866-497-21841-866-497-2184

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Welcome to Bill Luke Chrysler Jeep and Dodge, Inc. located in Phoenix, Arizona. Family owned and operated since 1927. We are here to make sure your car buying experience ... Read more
Welcome to Bill Luke Chrysler Jeep and Dodge, Inc. located in Phoenix, Arizona. Family owned and operated since 1927. We are here to make sure your car buying experience is like no other. Come visit us today and experience the difference.

Why You Should Buy a Used Car From Us

Welcome to Bill Luke Chrysler Jeep and Dodge, Inc. located in Phoenix, Arizona. Family owned and operated since 1927. We are here to make sure your car buying experience ... Read more
Welcome to Bill Luke Chrysler Jeep and Dodge, Inc. located in Phoenix, Arizona. Family owned and operated since 1927. We are here to make sure your car buying experience is like no other. Come visit us today and experience the difference.

Languages Spoken

  • Español

Dealer Disclaimer

*Price includes incentives and rebates and applies to conventional financing only. Certain conditions apply. Financing by Chrysler Capital may be required for Bonus Cash. ... Read more
*Price includes incentives and rebates and applies to conventional financing only. Certain conditions apply. Financing by Chrysler Capital may be required for Bonus Cash. Pricing is only available for prime lender financing through Bill Luke. Financing not obtained by us, non-prime and cash transactions may result in an increase in price of $1,000 or more. Any and all actions must be in Maricopa County, AZ. Second key, floor mats, owner's manual may not be available on all pre-owned vehicles.
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Dealer Ratings

24-Month Overall Rating
  • 3.5
    Customer Service
  • 3.6
    Quality Of Work
  • 3.6
    Friendliness
  • 3.4
    Overall Experience
  • 3.8
    Price

Dealership Reviews

1 - 5 of 136 
Big D8/16/2015 12:19:03 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Amberlee Shaw
Have bough several cars from Bill Luke Dodge, service department is always courteous. They always seem to find the problem, solve it fast and get my vehicle back quickly. If your going to buy a Dodge or have it service, Bill Luke is vhighly recommended.
Bill Luke Chrysler Jeep Dodge & Ram responded to this review
8/25/2015
Thank you for choosing Bill Luke for your vehicle service needs!Thank you for your recommendation.
TheGullivers808/13/2015 03:46:50 PM
4.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Marlon Coleman
My wife and I went in to the dealer with hesitation, especially my wife due to a prior out of state dealer experience that was an absolute nightmare! We walked out to say the least. I was nervous that this could be a repeat experience. Now, I have purchased several cars in the past and have seen it all, the bait and switch, the no price on vehicle or window tag, the sales manager hidden add ons, etc. So I did a lot of research and figured out what the actual market value of the vehicles we wanted to look at was. I wanted to be fully prepared for negotiations as I knew there would be some back and forth, typical dealer stuff. The dealer is trying to make the max profit, you are trying to get the best price. Then you eventually meet in the middle for a fair price. After all, you have to keep in mind that the salesperson is under pressure to make a percentage of sales each month. Also the main source of there income is commission based. They do get an hourly rate, but it is not great, just enough to scrape by. I know because I almost got a job in car sales but had a better opportunity come up. Now I am not saying this to make an attack, or try and say that car sales is not an honest job because it is. It is stressful and hard work to negotiate and pray for a sale. The point of me saying this is to try and put people in the shoes of their sales person so they don't go in there on a high horse. That will definitely NOT get you a good deal and they will not want to work hard to get you financed, if that is the route you are taking. So, back to our experience.... We arrived at Bill Luke's and before we could even wander the lot, Marlon Coleman shouted out, "Welcome to Bill Luke's! Is there something I can help you find?" Naturally I was like, "Oh God, here we go, the bait and switch tactic", but I was actually pleasantly surprised when he came up and introduced himself with a smile and ask about what we were there for. I then showed him my print out of two cars we were interested in. Now, I knew there was a chance they may or may not still be there due to how busy it was so my wife and I crossed our fingers. It took him about 20 minutes to retrieve the cars, after all the dealership is HUGE! Car impressions.... We first looked at the 2012 Ford Focus SEL hatchback and I was shocked at its condition. It had pits and terrible scratches all over it. The interior was full of cat hair, a cigarette burn hole on the driver seat, and smelled like smoke. Keep in mind this car had just recently arrived on the lot. They were asking a little under $12,300 for the car. I knew better than to accept that price because that is what it is worth KBB with no paint flaws and clean interior with normal wear. I said I would not buy it for more than $11,000 after everything, meaning tax, registration, etc. Well after some back and forth we did not come to a deal on it. That is because we were unaware we were in a bidding war with another buyer. lol Found out later from Marlon someone else bought that car the same day! Okay so not all was lost because as you recall we had a second car we looked at, and boy am I actually glad we did not come to a deal on the 2012 Ford Focus SEL. I know right now I would be kicking myself if we did. lol So we went after the 2014 Ford Fiesta SE, which my wife fell in love with instantly but did not tell me at the time. The car had literally just arrived on lot, I know because I had been tracking it for days. They were asking $10,573 and that is a great deal! The KBB on the car is $11,403 so I did not bother negotiating a lower price. The car was extremely clean and had not even gone to detail or inspection yet! I knew this was something to fight for so we jumped on it for the $10,573 asking price! Now, I want you all to note that I was hit very hard when the recession hit in 2009. My credit went to crap, I lost everything and I have been rebuilding ever since. Then there is my wife who has a minimal credit history (which is not the best but is improving with my help). We also have a modest but healthy income. A lot of dealers will upturn their noses and laugh us out the door, but not Bill Luke! They did not judge us, they treated us with respect, and fought hard for us to get a car! We did come prepared however, and put a down payment of $1800, this is a MUST if you do not have good credit by the way. After all is said and done, they got us very close to our optimal monthly payment and made sure we were set in stone on the car loan. Being prepared makes all the difference! Thank you Bill Luke and Marlon Coleman for getting us a much needed car! We are forever grateful!
Jessicalove328/13/2015 12:06:52 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Lionel
I recently was looking for a 2010 or newer Toyota Corolla S which seemed impossible because they're a hot commodity. I felt lucky that they had just gotten a trade in which hadn't even passed inspection yet before I snagged it. Lionel was my sales man and did a great job. Also, Tyler helped me with financing and got me a smoking deal considering my credit was only a 612!! They were professional and didn't give me a super great deal on trade but that's the name of the game with dealerships it seems. My car was only worth a few hundred more than they offered so it wasn't a big deal. Anyway, overall a great painless experience and I recommend them to anyone. It only took about two hours and i was good to go ;)
Bryangonzo218/05/2015 07:00:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jerry A.
I'd been looking for the right Ford Fusion for over a month and found one for a fantastic price at Bill Luke on autotrader. After a few phone calls I worked the deal out and flew down to check it out, they even paid for my ticket! Jerry picked me up from the airport and showed me the car, he was a really cool guy that never pressured me and only asked what he could do to make me more comfortable with the purchase. David in finance was great also and answered all my questions and made sure to explain everything. Once all the papers were signed they made sure and explained all the features on the car before I made the 10 hr trip home. Couldn't be happier with my purchase and would recommend Bill Luke to anyone looking for a car especially out of state car buyers.
Bill Luke Chrysler Jeep Dodge & Ram responded to this review
8/12/2015
I greatly appreciate you taking the time to share your experience you had at Bill Luke. I'm thrilled to read that you are very impressed with the quality of customer care you received.
100thannychallenger7/09/2015 06:54:08 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Earl Service Manager
I purchased my 2014 Dodge Challenger from Bill Luke 9 months ago and the experience was very good. Not "awesome" but good. No pressure from sales, salesperson was extremely accommodating when I wanted to tour the lot and look at other vehicles before my purchase. The price I got was pretty darn good to (and I did a LOT of research on price on this car). While signing the paperwork with a manager I got the usual pressure to purchase aftermarket stuff like extended warranty and security devices but he wasn't obnoxious and was just doing his job. I actually did end up getting an extended warranty. Overall, a far better experience than I anticipated as there was no baiting and switching, no misrepresentations and no high pressure...all things you've come to expect from buying a new car. Again, was it an awesome experience? No. But it was pretty good. I'd say a B+. Service gets an A. I had a couple of minor issues (tire related) and the service manager, Earl, invited me to come in without an appointment. I showed up, found him and he took his time with me examining the issue, calling his accessories manager over (who was also very nice) and answering all my questions. Even though they were busy he never rushed me or tried to get rid of me once he felt he'd answered my questions. Definitely a better experience than I've had at some other dealerships. All in all, my interactions with Bill Luke Chrysler/Dodge have been pleasant and more than satisfactory.
Bill Luke Chrysler Jeep Dodge & Ram responded to this review
7/13/2015
Thank you for taking the time to share your buying experience here at Bill Luke. Thank you for choosing Bill Luke for your automotive needs.
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