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Toyota of Plano

1001 Preston RdPlano, TX 75093
1-866-604-36301-866-604-3630
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
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Why You Should Buy a New Car From Us

Excellent Deals and Truly Exceptional Service!

Why You Should Buy a Used Car From Us

Excellent Deals and Truly Exceptional Service!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.8
    Price

Dealership Reviews

1 - 5 of 500 
kentmon1/25/2015 03:31:02 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Curt Hermann
Just bought a new Sienna from Curt. It was a wonderful experience. No pressure, no stress. Got the car I wanted at a reasonable price. Curt was friendly, helpful. I would recommend him to anyone.
T.Jones131/24/2015 12:38:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Faz Imam,Sam Albalouli,Philip Hensarling
Writing a review is just not enough to explain how happy I am. I would fly a plane in the sky with a banner saying "BUY FROM TOYOTA OF PLANO" to get the word out. Overall Experience: This was the BEST, HASSLE FREE, "NO FUNNY BUSINESS" experience in buying a car. This was my first car purchase and NEVER did I feel pressured into getting things I did not want or need. I had been trying to buy a car for about three weeks and was INCREDIBLY frustrated with being taking advantage of by other dealers (since I am young, naive - or so they thought) about the new car buying process. Toyota of Plano NEVER tried to use my age or lack of knowledge about buying a car against me. Sales: First, I was contacted within 5 minutes of filling out an online inquiry by Philip. Now, I can be very anxious person (as I was while on the phone), but Philip helped calm my nerves because he spoke very calmly, never interrupted me, and listened to me rant. Even with my frustration with other dealers, he never once spoke negatively about the other dealers which I found to be VERY professional. Toyota of Plano did not have the car on the lot, but told me they could get it in in 10 days. With my anxiety and lack of patience, I tried to run off to another dealer on poor Philip and when he called me, I legitimately think he was heartbroken. Philip did EVERYTHING he could to earn my business back. He fought so hard I ended up canceling a credit card, so they other dealer couldn't run it, just so I could buy from Toyota of Plano. Now of course you can't forget about Faz. Along with Philip, Faz stayed in touch with me as well. Listening to his voice on the phone was calming as well. (They are very good as de-escalation!) Faz was polite, and very prompt with communication. Financing: I had come in with outside financing and was firm on not have my credit score run. Sam asked me for my credit score and was in disbelief that as many institutions that had run my credit, none of them had given me my credit score! He did convince me (but not in an overbearing way) and ended up being able to finance the car for lower than what I walked in with. . (They worked some SERIOUS magic). He explained the papers I was signing thoroughly, (though I still read them) and I walked out with financing IN HAND! Now - in one of my e-mails, I did ask Philip for a bow, because the car was a gift to myself. Philip frantically searched for a bow and Sam stalled with the financing to allow Philip time to look (I had no clue this was happening). Philip was unable to find the bow, but I GREATLY appreciate his effort. It was still magical! Bottom line: If you want great customer service that is not "fishy" or overbearing, and work with Salesman that are polite, patient, well groomed eye candy go to Toyota of Plano. :)
Shazad11/23/2015 08:45:07 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Moe Rezaei,Dennis Woodard
I dealt with Moe (sales person) and Dennis, both did excellent job, they were very helpful and courteous. I would definitely recommend them to any one. Thanks Shazad Khan
solaisp1/22/2015 10:50:01 AM
5.0
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Ken Johnson,Mark Stapp
I have never been able to buy a car without pressure. Mark Stapp and all the others were wonderful. It was a wonderful experience. They went out of their way to make it a pressure-free experience. I love my new car. Thank you guys at Toyota Plano.
Toyota of Plano responded to this review
1/23/2015
Thank you for sharing your wonderful experience online! Congrats on your new vehicle and thank you for the review! Toyota of Plano
Bettypamplin1/21/2015 08:58:13 AM
3.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Sam Kaar,Jr Sebastian
I purchased a car at the end of December 2014 and waited until now to do my review so I could calm down from being so angry. I purchased a used car from JR Sebastian for the second time. I absolutely love JR and will probably purchase another car from him in the future. That being said, I had a totally different experience with the Finance department this time around. I worked with Sam and I really felt like he was trying to pull one over on me because I am a woman. He glossed over some brochure regarding an extended warranty. Once he printed all of the paperwork for me to sign I discovered a $2400 charge for this warranty that I did not agree to purchase and when I questioned him about it he said, "Oh, but I reduced the price of the car to cover it, ($500)." I am no dummy and I can add and we went back and forth on this warranty for awhile. Ultimately ending with him telling me the only way to get financing for this older model car was to agree to the warranty. He did reduce the price of the warranty a little further but if I had it to do over again I would probably pay cash or come with my own financing in hand. The only reason I did not do that was because I had such a positive experience with the finance team the first time around. Overall a good experience but be on your game when going into that Finance office!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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