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Brown's Volkswagen

10501 Midlothian TurnpikeRichmond, VA 23235
1-888-311-61971-888-311-6197
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

All new vehicles come with lifetime state inspections, full tank of gas, and a commitment of excellence from your sales and service staff.

Why You Should Buy a Used Car From Us

You can trust Browns Of Richmond because we have become the largest Automotive Group on the East Coast thanks to thousands of loyal and Buy Happy customers. We work hard ... Read more
You can trust Browns Of Richmond because we have become the largest Automotive Group on the East Coast thanks to thousands of loyal and Buy Happy customers. We work hard to offer our customers the best in pre-owned cars. We don't just want your business today... we want you to come back in the future, too. We also arrange financing,and have the ability to provide service contracts.

Dealer Disclaimer

The Brown's Volkswagen Internet Delivered Price reflects all factory & dealer incentives available to customers. Incentives may be in lieu of current Special Financing Ra ... Read more
The Brown's Volkswagen Internet Delivered Price reflects all factory & dealer incentives available to customers. Incentives may be in lieu of current Special Financing Rates & Lease Programs available. Internet Delivered Price does not include applicable sales tax, freight charge, tag fees or Dealer Processing Charge of $449. All Internet Delivered Prices are subject to prior sale. Some customers may not qualify for advertised incentives or special financing rates. Contact dealer for qualification details.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.6
    Customer Service
  • 3.8
    Quality Of Work
  • 3.8
    Friendliness
  • 3.2
    Overall Experience
  • 3.4
    Price

Dealership Reviews

1 - 5 of 32 
CHF ENGR11/26/2014 10:07:53 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:TO MANY
I have purchased 3 cars from this dealer in 1-1/2 years. I almost purchased a 4th today. The service department is super. The sales and financing staff is terrible. The first car, new Pasat, delivered to us with a dent in the roof. Lucky we noticed it before departing the dealer. Second car, the engine compartment full of leaves and sticks, appeared to never been opened for delivery routines. Third car we were deceived regarding a purchased maintenance agreement on it and the second car. Of course the financing ace that sold us on it is long gone, they couldn't even produce the paperwork showing us the agreement the financing person had to sell us on the product. They are being difficult in righting the situation. Making it very difficult to obtain a refund for the agreement and trying to "prorate" something not used. My next set will be VW America and then court if I am not satisfied. JUST BEWARE.
hesters7/06/2014 05:38:22 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Kimberly Creech
I am writing to affirm the friendliness and ease of coming to Volkswagen after speaking with Kimberly Creech. She calmed my fears and re-assured me that the time is NOW to come and speak about a new lease. I have been totally satisfied with my Jetta and was hesitating to come in due to a few repairs that needed to be done.....Kimberly helped me to overcome and take the next step! Super costumer service!!!!
jbradby7416/13/2014 12:39:36 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bobby and Ami
Bobby and Ami were great! Nice staff and good selection. They took real good care of us. Thank you for being honest and friendly and the hotdogs!
ziggy525/17/2013 09:42:07 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:not needed to post
We bought a used VW in March. The sales men were all dressed sloppily and weren't welcoming or professional. The finance rep told me I have no credit score. I told him I do, and it is the higher of the two (my husband and myself). I told him he incorrectly typed my SSN. He refused to input it again in my presence. That night I pulled my credit score on all three bureaus and there my score was, and still the higher of the two. He got quiet and short when we refused the warranty, which was the same amount as our used car!! Well, only 33.4 miles into driving it, the check engine light came on. 40 miles into driving it the front passenger side wheel wobbled upon accelerating. I was so mad, as I bought this vehicle to transport my two kids (who are both under two). I took it to a local mechanic as I did not trust VW. $2700 later, we have a safe vehicle. The mechanic said they did such poor work, with extremely cheap parts, "fixing" all the things that VW said they replaced or fixed, that VW caused to much more damage to the vehicle. The wheel was very loose, and unsafe. Leaks everywhere. Replaced so many other things. So disappointed. I should have known just by their disheveled appearances and lack of service that I was buying a lemon. Just so thankful my kids were not harmed while I was driving it. STAY AWAY from this dealership!!!!!
amydmccracken4/01/2013 09:12:17 PM
4.2
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bill Colgate, Jerry
After writing the first review the management of the dealership emailed me and apologized for the salesman who I felt snubbed me. Bill Colgate offered me personalized sales service and they worked with me very patiently while we tried to negotiate a Golf. Though I ended up buying a different car, I dragged my friend back when she needed to buy a new Volkswagon. Bill followed up with me every step of the way.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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