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Niello BMW - Sacramento

2020 Fulton AvenueSacramento, CA 95825
1-844-217-30931-844-217-3093
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Internet Access
  • Comfortable Waiting Area
  • Delivery Options
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Why You Should Buy a New Car From Us

Guided by our mission statement and core values, we pride ourselves on putting the customer first by treating both our customers and employees with unyielding integrity. ... Read more
Guided by our mission statement and core values, we pride ourselves on putting the customer first by treating both our customers and employees with unyielding integrity. One visit to our award winning service department and you will be reminded why you chose to do business with Niello BMW. Call us today and drive the car of your dreams!!!

Why You Should Buy a Used Car From Us

Guided by our mission statement and core values, we pride ourselves on putting the customer first by treating both our customers and employees with unyielding integrity. ... Read more
Guided by our mission statement and core values, we pride ourselves on putting the customer first by treating both our customers and employees with unyielding integrity. One visit to our award winning service department and you will be reminded why you chose to do business with Niello BMW. Call today!!!

Dealer Disclaimer

Price excludes government fees and taxes, any finance charges, any dealer document preparation charge, and any emission testing charge.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.7
    Customer Service
  • 5.0
    Quality Of Work
  • 3.7
    Friendliness
  • 3.7
    Overall Experience
  • 5.0
    Price

Dealership Reviews

1 - 5 of 7 
GinniJan8/02/2014 03:03:25 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jeff Hanks, Monique
I had to have my BMW towed from the freeway to the nearest BMW dealership. My car was towed to Niello BMW in Sacramento. I don't usually have my car serviced at this service center, so I was nervous about how I would be treated and what kind of service repair I would receive. I shouldn't have worried. I received outstanding service! My car was repaired the next day, for less than I was originally quoted. My service tech was Jeff Hanks and he did an exceptional job. Jeff kept me informed of what needed to be repaired, the cost, and the time frame for the repair, even asking me if he needed to send a shuttle to get me to pick up the car! Monique, the cashier, helped me the evening before when I dropped the key to my car off, and remembered me the next day. BMW always gives exceptional service, but this was even better than the norm!
jeffmicheli8/20/2013 07:02:31 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jen and Scott Glacken
Scott gave me a timeframe and quote that was abolutely precise. He explained all parts and service well without talking down to me. Jen was very professional with the loaner. she was able to assist me with my specific loaner need. Both employees are truly assets to be proud of. Sincerely, Jeff.
michael667/06/2013 02:17:37 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:It would be great if I could remember
I came here with my dad looking to find him a new car. He wanted a luxury SUV, and we had both heard good things about the X5. So, we went in spring when it wasnt very pleasant outside, which to me, would show some amount of being seriously ready to buy a car. We had some questions about one of the X5s, and after some time, no salesman had come out to greet us. This was strange, seeing that a few had seen us drive out and look at cars. So, after going in, one finally came up to us and reluctantly came outside with us. He was not helpful past opening a car for us. He didn't answer any questions, offer a test drive, and had the nerve to answer his cell and have a personal conversation about how his brother didn't come to dinner the night before! We were utterly surprised at his lack of caring. After waiting for him to finish his Personal conversation for a few minutes, we got fed up and left. Audi on auburn was more than happy to help us that day, and ended up getting the sale (a beautiful S-line Q7). I know the service manager personally, and can tell you he runs an amazing service department, so this review is for sales only.
HalNut12/26/2011 01:11:59 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Scott Glackin
We've been using this dealer for over 12 years for service and is one of the reasons we keep buying BMW's. Highly recommend this dealer for service.
xpakboyx4/20/2011 08:10:32 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Chris
This is strictly regarding the Service Dept. I am completely satisfied with Niello BMW's Service Dept. Everytime I have dropped my car off for maintenance service or repair, they have done a great job and helped the best they could. I have taken my Z4 twice for oil changes, once covered under BMW maintenance ($0 out of my pocket) once for $90 with coupon on their website. They do the usual inspection, top fluids (I think), fill tire pressure, and wash the car free. I also took it for some oil leaking once, headlamps not aligned, and brake rotor issues. All were fixed under warranty (certified pre-owned), sometimes free, sometimes $50 copay. Though their service is a bit slow (2hr+ oil changes), service once took 5 days to diagnose a problem, I don't mind as they provide a loaner if booked in advance, and I'd rather have the job done right than to have to keep coming back. I've been going to Chris for 2 years now and wish I could still go to him but I'm moving out of Sac. Hopefully I'll find another good BMW dealer like this.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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