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Ken Garff Nissan of Salt Lake

777 South West TempleSalt Lake City, UT 84101
1-888-463-37171-888-463-3717
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

You deserve the BEST! Salt Lake City's #1 Nissan Dealer is extremely excited to invite you to EXPERIENCE the difference with our NEW Online VIP PRICING. To distinguish an ... Read more
You deserve the BEST! Salt Lake City's #1 Nissan Dealer is extremely excited to invite you to EXPERIENCE the difference with our NEW Online VIP PRICING. To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You"."The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group."We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. ONLINE BUYERS, we understand that you are way ahead of the rest! Our spirited staff all share in the same goal of providing and maintaining the highest level of customer satisfaction. Whether ONLINE or in person we invite you to experience the difference! CaLL Today!

Why You Should Buy a Used Car From Us

You deserve the BEST! Salt Lake City's #1 Nissan Dealer is extremely excited to invite you to EXPERIENCE the difference with THE BEST ONLINE PRICING in UTAH. To distingui ... Read more
You deserve the BEST! Salt Lake City's #1 Nissan Dealer is extremely excited to invite you to EXPERIENCE the difference with THE BEST ONLINE PRICING in UTAH. To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You"."The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group."We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. ONLINE BUYERS, we understand that you are way ahead of the rest! Our spirited staff all share in the same goal of providing and maintaining the highest level of customer satisfaction. Whether ONLINE or in person we invite you to experience the difference! CaLL Today!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 2.5
    Customer Service
  • 2.5
    Quality Of Work
  • 2.8
    Friendliness
  • 2.5
    Overall Experience
  • 2.5
    Price

Dealership Reviews

1 - 5 of 112 
TF7/27/2016 08:18:06 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Carter Zenus
Great place to purchase, no hassle, 2 hrs start to finish, more than half the time was test drive picking color. 45 minutes paperwork and rest of the time waiting for car to be washed.
Sosa20157/18/2016 05:57:44 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Bill Hadsell,Mark Snow
We found a Pacifica at Ken Garff that we were really interested in. When we went to go check it out we learned that the car was scheduled to go to auction that day. They told us what we had to do to stop it from going and we did it. They were all so wonderful to work with, so upfront about everything and although we bought our car with cash, I would not hesitate to go back there to purchase another car even if it had to be financed.
oc7/12/2016 06:25:24 AM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:sales guy not there anymore, I think mostly dealt with Tim in Service, but the last time someone claiming to be his boss.
I don't even want to give 1 star. By far the worse car buying experience. Lies from beginning to end, overpriced car, lied about financing, lied about fixing things under warranty. Dec 2012 I was online reviewing cars. Leaning toward the Hyundai for the warranty or Mazda. While online a chat box popped up, guy starts trying to convince me to go to Ken Garff NissanOrem. Claimed a promotion with Nissan a 540 score I would get a 0% interest rate for a current special. I work with credit and had just pulled my actual scores that day and was above that. At 0% the pmnt on a new car would be less than a used one. I stopped next evening to just look at the Altima. It was late & cold. A salesman who claimed war injury limped out to the car I was looking at. Took forever, limped back to get the key, limped back with the wrong key. It was to the Sentra. Convinced me to drive it, claimed more gas mileage, better pick up etc... as soon as he got in the car he wanted to "show" me how the navi system work & called his wife on speaker. She started crying "did you sell a car, what are we going to do for Christmas, are they going to fire you" said if he didn't sell a car that day he was getting fired, with half a leg blown off in Afganistan it was hard to get a job. Pressure! Went back in, in the car he said the car was about 18K that I test drove. Got in there, they pulled credit, half of a dozen sales mngrs etc.. started swarming, and changing out papers for typo's? I put 2k down, traded in a car another 2k (ripped off). But somehow ended with a loan of over 21K. My rate 12.99%. Called the next day, sales mgr said he would call Nissan and get it fixed, (they put me thru Cap One) that this happened before and it would take a few days to get it fixed. A few days later they claimed my score was 1 point too low. Refused to show me my credit report. Couldn't bring the car back because my 3 days passed (imagine that) but wait 6 months he promised he would get a better rate. 6 months later the car is upside down. I bought the car the saleman told me the warranty was the same as Hyundai. It is not, it is 35K miles and 60K on the trany.They lie about fixing stuff on warranty. I bought it, drove it one week (brand new 2013) went on a business trip for 2wks & came back and it wouldn't start 2 days later. Towed back, they had it for about 3 &1/2 wks, claimed the car was so new the part wasn't available. That ended up being a lie. Claimed they had to order a whole new steering column cause it was too new to get the part. Finally got it back. Also when I drove it off the lot the molding around the back door came mangled. 3 times called me to tell me the molding was in, I left the car and when I went to get the car 2x they said they couldn't find the part and the third time they forgot to do it! It is still mangled because I gave up. I took it in for service several times. Once at about 17K miles I took a recall card in on the air bags. service guy swore my car was not part of the recall and quote " they send those to everybody but your car is not one of the ones recalled claimed he checked. Brought it back in again a little later because the passenger side air bags always show off when someone sits in it. They claimed they fixed it. Called them, was told it wasn't wrong that is how Nissan shows it off when it really isn't. Took it in for oil change while under the very short warranty. told them airbag can't be right,shuts itself off when anyone sits in it & the gas tank seemed to leak if I filled it to the top & the transmission (goggle NIssan CVT transmissions) reved, and seemed to not be in gear once in awhile.. Picked it up, was told they couldn't get the trany to duplicate it. I doubt they tried. They didnt suggest any service on it when I ask them to check the transy. They did not touch the airbag, they didn't look at the gas tank and told me when I ask that there were no recalls on the car. Another lie. When the car hit 57K miles I took it back in the trany was still slipping every once in awhile and reving occasionally I could still drive it but it was not right and I had found out the warranty was not 100K miles. I parked it crooked in their lot. Exactly the same way and place I picked it up. didn't look like they moved the car. When I picked it up I argued, told them was worried it was going out and should be fixed under warranty. mechanic was on his way to Vegas PROMISED me I had brought this to their attn to keep driving they would TAKE CARE of me when it happened more. finally at 80K took it back, drove it in fine, had to tow it out. Recall on a prog in the tranny that they knew about the last time. claimed to fix it this time and the car has not run since. Towed it out. they now want 4k to fix. Tim Dahle wants 3k. Will take it to them when I find the money. Drove it in Towed it out.. looking for an attorney. negligent endanger my passengers for 3 years. Airbag, gas tank was recalled. multiple recalls were in place each time I took it in and they said there weren't any..
KD7/01/2016 09:43:50 AM
5.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me: Luis Moreno
Good inventory. Good pricing. Straightforward negotiations. Friendly service. Responsive to questions, needs and issues. I would recommend the dealership and these employees. Love the Murano.
Badexperience6/18/2016 11:15:58 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Greta O'Brien
We purchased a Murano in 2006 and found the service and sales department to be professional and accomodating. The service dept. was seasoned and we were happy with the quality of workmanship. However, over the last five years the turnover in personel has been over 100% , which is always a bad sign. Had my car towed in and like most AVT transmissions of that age, it was toast, so I decided to buy rather than repair. I didn't want to buy there as I was no longer happy with the incompetence of the service department and found myself in a hostage situation in relation to my Murano. I couldn't get a straight answer about how to move forward. Knowing that I didn't have another car they were not negotiable about new car prices and almost adversarial about negotiating. Wish I had left my car in my driveway! I didn't need anyone to charge me to tell me it was the transmission as it was obvious! I had suspicions something wasn't right 11 months before when there was still some warranty and had to have it towed twice then for differential work?? But of course the warranty ran out by the time the transmission was toast. !!
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Ken Garff Nissan of Salt Lake : Salt Lake City, UT 84101 Car Dealership, and Auto Financing - Autotrader