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Ken Garff Nissan of Salt Lake

777 South West TempleSalt Lake City, UT 84101
1-888-463-37171-888-463-3717
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    Get your Instant Cash Offer on your Trade-In

Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

You deserve the BEST! Salt Lake City's #1 Nissan Dealer is extremely excited to invite you to EXPERIENCE the difference with our NEW Online VIP PRICING. To distinguish an ... Read more
You deserve the BEST! Salt Lake City's #1 Nissan Dealer is extremely excited to invite you to EXPERIENCE the difference with our NEW Online VIP PRICING. To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You"."The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group."We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. ONLINE BUYERS, we understand that you are way ahead of the rest! Our spirited staff all share in the same goal of providing and maintaining the highest level of customer satisfaction. Whether ONLINE or in person we invite you to experience the difference! CaLL Today!

Why You Should Buy a Used Car From Us

You deserve the BEST! Salt Lake City's #1 Nissan Dealer is extremely excited to invite you to EXPERIENCE the difference with THE BEST ONLINE PRICING in UTAH. To distingui ... Read more
You deserve the BEST! Salt Lake City's #1 Nissan Dealer is extremely excited to invite you to EXPERIENCE the difference with THE BEST ONLINE PRICING in UTAH. To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You"."The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group."We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. ONLINE BUYERS, we understand that you are way ahead of the rest! Our spirited staff all share in the same goal of providing and maintaining the highest level of customer satisfaction. Whether ONLINE or in person we invite you to experience the difference! CaLL Today!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 2.8
    Customer Service
  • 2.8
    Quality Of Work
  • 3.1
    Friendliness
  • 2.6
    Overall Experience
  • 2.8
    Price

Dealership Reviews

1 - 5 of 98 
Brentsmom1337/15/2015 12:10:13 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Clay Bauer
Illegal transaction. Have contacted an attorney!! No one there will even talk to me. Stay away!!!!!!!!!! My car has major issues with less than 20,000 miles. Air bag light on constantly, trim coming off and cruise control fails! No one to help! Now the tell me my oil changes I PAID FOR are no longer valid! So disappointed with them.
Ken Garff Nissan Salt Lake responded to this review
7/15/2015
We are very sorry that your experience at our dealership was not as hoped. We will get to the bottom of your concerns so that we can resolve them. We are committed to improving your experience with our dealership. Please contact our Customer Advocacy Manager, Courtnie Beck at courtnieb@kengarff.com or 801-933-1925.
dont_hate_on_kate7/14/2015 03:10:48 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Carmody,Bill Hadsell,Stuart Talley
After shopping around for 6 months for an Hummer H3, We went and test drove one from Ken Garff Nissan in SLC. All around great service. Stu in sales was such a pleasure to work with. He really helped make our dealership experience wonderful! Stu, Bill and Chris all made us feel welcome and confidant on the purchase of our H3. They took care of all of our concerns we had from financing to warranty. I would recommend shopping with these guys. They are honest and there was never ANY pressure to buy. I was so nervous about buying from a dealership, but these guys make a client for life.
Raedeen5/10/2015 05:33:01 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Bill Hadsell,Trey Pruitt
After looking for two months hours upon hours My daughter suggested I look on line in Salt lake area. she said they have good prices. Living In Casper Wyoming well can just say the prices on vehicles are as to be expected HIGH to say the least. This was it my final day I was going to look. My mother not always being able to travel needed a car that she can get around in during the winter and summer. I looked on Ken Garff site and found the car. I thought well it is a long shot but I will try to see if I can get the paper work sent her sign it and I driver there and get the car for her. It work! The only problem was my mother got sick and could not travel. I could not make it there right way. I had to find some one to go with me, but I had to wait until the following weekend. They held the car for my almost a week and a half got the paper work was sent to my mother She signed it I drove 7 and half hours. On my way there I Received a call from Trey Pruitt which was the sales representative I had been dealing with making sure I was able to be there as I said. I informed him I was on my way. My internet on my phone was not working and neither was my friends. so I could not give him an exact location and how long it would be. He looked up as close as he could from the information gave him. He said he would have every thing ready on the car for me when I arrived. My dumb luck I was an hour off. When I finally arrived I waked into the dealership barley got Treys name out of my mouth and he was there. Very kind man. asked about the trip offered to get me and my friend something to drink. He had customers and was trying to deal with both. well after the long ride there of course I was interested in test driving the car. He handed the keys to me excused him self. let me do my thing and helped the other customers. My friend and I took off came back he was free to deal with me. He got me lined up with Bill Hadsell . Conversed with my friend while I took care of paper work. Giving him information on places to go eat and things to do while we were there. after the paper work was done Trey showed us everything he could about the features on the car and said If we had any Questions please feel free to call he would answer them at any time. the only problem we had was a screw would not come out for the licence plate and the shop was closed. Not his fault it happens. but told us that we could take it any where and they would cover the cost for fixing the issue on Monday. I will take it to get it fixed on tomorrow. Awesome Sales man to deal with. I will make that trip a gin no matter what state I live in to deal with him! Bill Hadsell I was dropped in his lap at at a last minute notice. He emailed me all the information to help my mother sign the paper work wile she is in another town with my sister. He FedEx the paper work to to her. He called to make sure we both received it answered all of my questions offered extra things. He called me several times to make sure I understood what was going on and was ready and informational on every thing. Signing the paper work was so easy with him. he gave me the time ti read through them and read through them with me. For once I was not over whelmed with what am I signing and what is going on. being left feeling like I got ripped off when I walked out of his office. Once the paper work was set aside he as well took the time out when I asked him about restaurants give me his opinion about a few places printed them off for me and showed my how to get there from our hotel. All I have to say about those two genital men Is thank you for such an awesome experience with salesmen. This is coming from experience of having a best friend that is a salesman himself has taught me a lot about who is there for just a job and who is there for the customer. As an matter of fact my friend is now as well thinking of going there to by a truck If I can find the right one for him! It was worth the travel all the way around!
Anonymoususer9924/19/2015 12:37:50 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Bill Hadsell
Where to begin with my horrible experience at this dealership KEN GARF NISSAN? I couldn't believe I'm so eager to write a bad review for KEN GARF NISSAN AND ITS EMPLOYEES. Yes, the employees in SALES, FINANCE, AND EVEN THE HIGHER BOSS are not really helpful and It is really upsetting . I don't even want anyone experiencing and feeling the way I did when I was at the Ken Garf Nissan talking to people so MISTAKES THEY MADE could be talked about, but not solved to what would make me happy. I'm not going to tell the names of who I dealt with, and what car I had , and I'm not going on with the details of my problems with this dealership. It's just really bottom line here is that I'm not satisfied customer. I do not want to deal with this dealership anymore ever again. As you all can imagine as I just created this anonymous account just to express my unhappy concern with everyone who can see this. I REALLY HATED MY EXPERIENCE!!. I want everyone to think hundred times before even thinking of going into KEN GARF NISSAN, go to a different dealership instead and do not even waste your time, money and signature talking to any KEN GARF NISSAN EMPLOYEES, as they really do not know anything, and they are really not helpful. Do not buy a car from KEN GARF NISSAN DEALERSHIP DOWNTOWN SALT LAKE UTAH.
Ken Garff Nissan Salt Lake responded to this review
4/20/2015
We hate to hear that your experience at our dealership was such a negative one. We can understand your desire to remain anonymous, but we truly do want to learn more about what happened so that we can make things right. If you feel comfortable reaching out, we’d appreciate hearing from you: Courtnie Beck (Customer Advocacy Manager), courtnieb@kengarff.com or 801-933-1925.
Ken Garff Nissan Salt Lake responded to this review
4/20/2015
We hate to hear that your experience at our dealership was such a negative one. We can understand your desire to remain anonymous, but we truly do want to learn more about what happened so that we can make things right. If you feel comfortable reaching out, we’d appreciate hearing from you: Courtnie Beck (Customer Advocacy Manager), courtnieb@kengarff.com or 801-933-1925.
ZEKE3/07/2015 09:19:31 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Paige
Stay away - they are crooked, they lie, steal and cheat to sell a car! Buyer Beware! They lie to you just to sell a car, stay away never buy a car from them, never ever!
Ken Garff Nissan Salt Lake responded to this review
3/09/2015
We’re very sorry to learn of your frustrating experience with our dealership. We’d like to hear about what specifically occurred during your visit so we can determine how we can make things right. Please contact Courtnie Beck, our Customer Advocacy Manager, at courtnieb@kengarff.com or 801-933-1925.
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