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Mercedes-Benz of Salt Lake City

575 South State StSalt Lake City, UT 84111
1-888-463-56201-888-463-5620
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Due to export restrictions imposed by Mercedes-Benz, we are unable to provide the MSO Manufacturer's Statement of Origin to retail customers. The MSO must be forward to t ... Read more
Due to export restrictions imposed by Mercedes-Benz, we are unable to provide the MSO Manufacturer's Statement of Origin to retail customers. The MSO must be forward to the licensing agency in your home state. We may also require a non-export agreement to be signed at time of purchase. We are sorry this has become necessary, but Mercedes-Benz now imposes harsh penalties on dealerships who engage in the exporting of vehicles from the United States.

Why You Should Buy a Used Car From Us

Don t hesitate to call if you live out of the area. We are 10 minutes from the airport and will be happy to pick you up. Our salespeople will assist you with every aspect ... Read more
Don t hesitate to call if you live out of the area. We are 10 minutes from the airport and will be happy to pick you up. Our salespeople will assist you with every aspect of your car buying experience. They handle everything, right down to printing the paperwork. If you would like to have a pleasant car buying experience, give us a call! To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.6
    Customer Service
  • 3.5
    Quality Of Work
  • 3.7
    Friendliness
  • 3.7
    Overall Experience
  • 3.8
    Price

Dealership Reviews

1 - 5 of 38 
Steve & Claire1/25/2015 03:53:45 PM
5.0
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dave Bennion
This was the best and easiest car experience we have ever had. We worked with Dave and Scott Olson from start to finish--no hand-off or waiting. The enthusiasm, passion & knowledge for their products made the process fun and seamless. The price was very fair and above board which we greatly appreciate. We had a great introduction/explanation of the vehicle and, of course, love the car. Steve & Claire
MTZ111/24/2015 02:23:24 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Dave Franchow
I've sat down and debated with plenty of financiers, salesman, and representatives. But, here at Mercedes Benz Of Salt Lake City I didn't have that problem. This was not a traditional dealership. I met with a man by the name of Dave; He gave me the best experience when looking for a new automobile. Until this day, I'm still Happy with my decision of going over and trusting this dealership and this representative Thank You So Much For The Devotion You've Given To Me As A New Comer To The Garff Services... I Will Be Recommending Your Name Mr.Franchow. Thanks Again, - Lloyd Martinez
omaradri@msn.com1/21/2015 10:26:54 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dave Franchow
2 Years Ago, I Took The Opportunity To Purchase A Automobile With Dave Franchow, My experience through the process was Professional & Exquisite. This Review & Recommendation, Just goes to show how much appreciation I still have for someone like Dave to take his Time & Focus on making sure I walked out of that dealership HAPPY. 1 Year Later, I bought Another Car off the lot with Dave because he still made sure to give me that same experience again! Quality, Consistence & Determined Is All I Have To Say About A Guy Like Him. Thanks Dave You've Done A lot For Me, - Omar
Scott1/08/2015 10:58:45 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Service Department
I felt their service department was way over priced!!!! They quoted me list price for everything they wanted to fix on my Mercedes ML320 and over estimated their labor. With a little research on the internet I was able to diagnosis the problem and fix it for $1,200 less than what they quoted me. I asked them a simple question about the radio and their answer was I don't know we would need to do a $120.00 diagnostics. I got the answer I was looking for on you tube in five minutes for free ( it was so simple I felt their techs. should have known. The guy just needed to go to the trouble and ask.).
Mercedes-Benz of Salt Lake City responded to this review
1/15/2015
Scott, we’re sorry that our service department was not as helpful as they could have been. We will certainly address this issue with them. If there is anything we can do to make things right, please let us know: Jenny Whelan (jennyw@kengarff.com).
Braylyn Tafolla1/07/2015 10:12:48 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:LaNette Franchow
I love this dealership! I worked with Dave and LaNette Franchow and they are both great! They went above and beyond to find me the right vehicle at the right price! They were extremely passionate about making sure i was 100% taken care of. I never once felt like they were trying any "car salesman" techniques to get me to buy. They made sure that i was aware of what i was getting into and helped me ever step of the way! I will definitely come back to them for my next car. I would refer anyone to visit them for a great car buying experience! Thanks, Braylyn Tafolla
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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