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Mercedes-Benz of Salt Lake City

575 South State StSalt Lake City, UT 84111
1-888-463-56201-888-463-5620
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Due to export restrictions imposed by Mercedes-Benz, we are unable to provide the MSO Manufacturer's Statement of Origin to retail customers. The MSO must be forward to t ... Read more
Due to export restrictions imposed by Mercedes-Benz, we are unable to provide the MSO Manufacturer's Statement of Origin to retail customers. The MSO must be forward to the licensing agency in your home state. We may also require a non-export agreement to be signed at time of purchase. We are sorry this has become necessary, but Mercedes-Benz now imposes harsh penalties on dealerships who engage in the exporting of vehicles from the United States.

Why You Should Buy a Used Car From Us

Don t hesitate to call if you live out of the area. We are 10 minutes from the airport and will be happy to pick you up. Our salespeople will assist you with every aspect ... Read more
Don t hesitate to call if you live out of the area. We are 10 minutes from the airport and will be happy to pick you up. Our salespeople will assist you with every aspect of your car buying experience. They handle everything, right down to printing the paperwork. If you would like to have a pleasant car buying experience, give us a call! To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 2.6
    Customer Service
  • 2.6
    Quality Of Work
  • 2.6
    Friendliness
  • 2.6
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 28 
Adhall8411910/12/2014 01:38:06 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Joel Turner
I have had great experiences with buying from KG Benz SLC... However the service advisors (Craig) and service dept (Joel - mngr.) is horrible. Multiple occasions (over server years... I keep hoping it will improve)I have been screwed , claiming " not covered by warranty" or just simply not fixing the problem after MULTIPLE visits for a simple issue. Last issue cost me over $800 out of pocket ( ultimately was covered under warranty elsewhere!) . When I contact to complain they ignore and don't return calls. Hey guys, this Mercedes...I would expect this from Chevy or Ford , not Mercedes Benz. I always end up down at MB Lindon and they get the job done right the first time and don't pull the "not warranty" card on EVERYTHING! Unfortunately because of the service dept, my repeat loyalty to MB business now is done in Lindon
Mercedes-Benz of Salt Lake City responded to this review
10/13/2014
While we’re glad you have had a good experience with our sales team, we regret that you’ve had difficulties with our service department. We’d like to discuss this with you to discover exactly what happened and how we can make it right. Please contact us: Joel Turner, 801-257-3031 or joelt@kengarff.com.
NazyG3/24/2014 08:52:18 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:jordan service advisor
Incompetent is an understatement. These folks either dont care or are just plain stupid. Took my $90 GL550 in for service and they couldn't fix it despite having the car for 3 days. Total waste of time. Take your business to MB of Lindon--it's worth the time.
Mercedes-Benz of Salt Lake City responded to this review
4/02/2014
We appreciate your feedback, though we wish your experience had been a positive one. We’d like to discuss what occurred during your visit to see if there is anything more we can do for you. Please contact our General Manager, Dave Bennion, at 801-257-3000.
Yadegari111/25/2013 12:36:15 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Lanett Franchaw and Cameron Egan
Following is my recent experience with Ken Garff Mercedes Benz sales staff and how I became a BMW of Murray customer. In the last few years, I have purchased three Mercedes Benzes and have been a customer of Ken Garff for many years where I used to get great service. However, recently, I inquired about the new CLA and was contacted by Cameron Egan via email. Cameron informed me that he had one in stock. Since I live miles away, I asked him if he could send me a picture of the car. His response gave me the impression that he commented "by the time I go take the picture, the car will be sold". I found this to be very arrogant. I requested to be transferred to another sales rep. I was put in touch with Ms. LaNett Franchaw. She did send me the picture of the car and I agreed to the terms she had offered. I made arrangement to drive to Salt Lake and close the deal on November 1st. When I arrived, I had to wait for her to come back from a demo drive in the same car. The first impression I got from her was a cold reception and when we sat down to close the deal, she changed the price of the car three times on me, each time higher than what she had quoted me. When I asked why,her response was "It is what it is" . I found this to be very unprofessional and dawn right rude. I would have still bought the car if she would have acknowledged that she may have made a mistake. But, she chose to refer me to her manager who was just as unprofessional as she was. Because of their attitude and lack of customer service, I chose not to do business with them or Ken Garff. Needless to say I drove to the BMW of Murray the same day where I received the most professional and friendly reception and was assisted in purchasing a new BMW 328I twice as expensive as the CLA. I hope the management at Ken Garff realizes that they lost a loyal and long term customer who would repeat this story to many. Seyed Yadegari
6balls6/10/2013 12:56:54 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Chieco
Hello, I worked with Micheal Chieco in sales and he did a great job with me. I was concerned about buying a car and having it shipped site unseen and Michael was very descriptive and familiar with the vehicle. What I want to focus on, however, is Michael's service after the sale. I purchased a CPO Mercedes and the overall condition of the vehicle is truly "as new". It looks like no one has sat in or driven it, period. I did notice, though, after arrival that there was not a remote control for the built in DVD player nor headphones. An interior cargo cover was missing as well. Michael took care of this immediately and is sending them all as we speak. This may not seem like a big deal, but I have heard many stories about how once a car dealer has your $$ on a long distance transaction the service is over. Clearly that is not the case for Michael and/or this dealership. Thanks Micheal! As we discussed in 2 years when we replace my wife's car we will do business again.
utbronco3/26/2013 06:36:29 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Fifield
I originally came to Mercedes Benz of Salt Lake City to drive an GLK350, I was not sure if a purchase would be made right away. I first spoke with Dave Bennion and he answered several questions for me and then turned me over to Mike Fifield to take the test drive. I was astounded at the car and knew that sometime soon I wanted to have one. I did let several weeks go considering other cars but contacted Mike a couple of times with specific questions. He was always very helpful but not pushy in any way. He continued to say he was very happy to help me and did at each turn. Finally I decided on the GLK350 but wanted specific equipment and color choices. Without ever having to enter the Dealership again and with the expert knowledge that Mike possessed, he built the specific car I wanted and then presented me with an offer in writing. Everything I had told him as being necessary was covered in the offer, he never missed a beat. I picked up the car yesterday and signed all of the financial papers which contained all of the details exactly as was promised, there was not one difference. He took the time to explain every detail of the transaction and then was so awesome to help me with some initial setup of my Cell Phone with the Car through Bluetooth and to demonstrate the Navigation System which allowed the car to help me get home. I could not be happier with the Dealership or more specifically with Mike Fifield, what a great sales person to work with.
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