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Ken Garff Volvo Jaguar

525 South State StreetSalt Lake City, UT 84111
1-866-936-47801-866-936-4780
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place an ... Read more
To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. We're committed to providing an experience for our customers where they will not only want to come back to Garff to buy their next car, but to tell their family and friends how we listened and really helped them find just the right car for them." We are the only Volvo and Jaguar store in Utah. We treat you, the customer, like you should be treated.

Why You Should Buy a Used Car From Us

Ken Garff Volvo-Jaguar in Salt Lake City, UT treats the needs of each individual customer with paramount concern. We understand that you have high expectations, and as a ... Read more
Ken Garff Volvo-Jaguar in Salt Lake City, UT treats the needs of each individual customer with paramount concern. We understand that you have high expectations, and as a Volvo-Jaguar dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You"."The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group."We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 2.7
    Customer Service
  • 2.0
    Quality Of Work
  • 3.7
    Friendliness
  • 2.3
    Overall Experience
  • 2.3
    Price

Dealership Reviews

1 - 5 of 11 
gvuksinick12/17/2015 10:32:30 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:
I've had 2 experiences with this dealership recently. The first instance I took my xc60 in for a check engine light. They told me they would have it checked out in a day. I work in the automotive industry so I know how the process works (1 day is very generous for such a mediocre task). They had it there 3 days and I checked back everyday. No phone calls or anything. I eventually had to pick it up because I couldnt wait any longer. The second experience is one I am in currently. I took my car in to have some things looked at. They said the would have it 2 days and it would be fixed. Well its been 2 weeks now. They do not like answering questions and their customer service is worse than the dmv. They misdiagnosed one of the problems and never communicated it with me. I am a paying customer and figured they know the volvo brand best which is why I took it here in the first place. Overall if you like being jerked around and lead on to believe anything was actually getting done come to this gem of a dealership!! It has made me dislike the volvo brand and I feel bad that the management let it get this bad. If I was in charge I would have to clean house. If you are reading this ken garff volvo.... I could put you out of business if I wanted to get in the volvo business. Thats how bad your service process is. Cut out all the middlemen and hold people accountable.
SharonJ10/23/2015 11:19:33 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Flaherty
I am a resident of Colorado Springs, CO and was looking for a very specific vehicle after mine was totaled from being rear ended. I called the Ken Garff dealership in Salt Lake because they had the vehicle in the exact Year, Make, Model, Trim, and Color that I was looking for. I left a message and received a timely response from Michael Flaherty. I explained the situation I was in and told him the vehicle I was interested in. He made sure it was still available and we did all negotiations for it over the phone. They overnighted me the paperwork to sign and found me an affordable shipping company that delivered it to my home. I had a great experience thanks to Mr. Flaherty! Thank you Michael and Ken Garff Volvo!! :) - Sharon J.
Canecorso8/11/2015 11:51:46 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Morgan plus others
Let's put it this way . If there was another dealership within the state Ken Garff probably would be out of business. I have 3 Volvos right now and DREAD having to go there for service. If you like being gauged ($70 for a standard oil change), waiting for an eternity for work to be completed and sticklers to the book for rules and un flexible to try to help you . On and on. Let's not get started with the act of actually making a purchase .
Ken Garff Volvo responded to this review
8/14/2015
We are very sorry to hear that you dread coming to us for service. That is not how we want our customers to feel. We appreciate your feedback and hope to have the chance to improve your experience with our dealership. Please contact our Customer Advocacy Manager Chris Garcia at chrisg@kengarff.com or 801-257-3610.
rhettdial2/27/2014 08:22:42 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Mike Brown (the Technician), Clay Williams (the Service Advisor) and Dan Anderson (Parts Professional)
I've worked on and bought and sold cars for over 35 years. Yesterday, 02/26/14, I brought in a client's 2006 Volvo S40 2.4i to their Volvo Service Department in Salt Lake City to have warranty work done. The car’s engine had a whistle and needed the engine oil trap assembly and hose replaced. I want to tell you of the great experience I received from the staff. I arrived on time for my 8:30 AM appointment and was promptly met by Clay Williams. Clay was pleasant and professional and took my information. He invited me to have a drink and donuts and a seat in the customer lounge. I was impressed with how efficiently I was handled in the service drive both checking the car in and checking it out. I was further impressed with how clean and neat the facility is including the customer lounge (and quiet). Most customer lounges are next to or in the middle of the busy operations of a car dealership. Theirs isn’t and I like that. After having a donut and a drink, I went to the parts counter. There I met with Dan Anderson, who listened to my needs and was pleasant and professional. He answered my questions, gave me prices and printed pictures I requested of systems breakdowns for the parts I will install in the future. He admitted to me he had only been at Volvo Parts a few months, but was able to handle my needs. Clay talked to me about a missing engine splash shield and a broken radiator fan assembly on the Volvo. I could tell he wasn’t trying to sell me parts, but was letting me know things my Technician found on the car I should know about to tell my client. He gave me prices for parts and labor. Another man stopped to say hi and make sure I was being well taken care of. I didn’t catch his name. When the car repair was done Clay had me sign documents and gave me copies of the work done. The car had been washed and was waiting for me. The repair was done in a timely manner. I appreciated the work done by Mike Brown (the Technician), Clay Williams (the Service Advisor) and Dan Anderson (Parts Professional). During my 35 years working on cars I’ve worked for and been to many dealerships and auto repair shops, so I know how things typically are in the car world. I was shocked and surprised to find the Dealership so pleasant and staffed by good people. No one jacked me around or wasted my time. I did feel heard. I sent my comments to the General Manager (Will Schaerr) and he asked me to please post my comments online. It’s hard in today’s world to find good, honest auto repair places to take your car. Most auto shops aren’t very well run. They might be good at fixing cars, but they suck at business management and customer service. I would recommend Ken Garff Volvo Salt Lake City Service to anyone looking to get their Volvo worked on. I had a great experience and would give them a grade of A+.
Sparton7/23/2013 01:51:29 AM
5.0
Overall Rating
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Lindsay
I had my 2008 XC70 serviced recently and I was really impressed at how friendly the staff was. I didn't feel the usual pressure that you can get from a dealer. Lindsay especially was very nice. I will have no problem going back in the future.
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Ken Garff Volvo Jaguar : Salt Lake City, UT 84111 Car Dealership, and Auto Financing - Autotrader