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Ken Garff West Valley Chrysler Jeep Dodge RAM

4175 W 3500 SSalt Lake City, UT 84120
1-888-591-78631-888-591-7863
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place an ... Read more
To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. We're committed to providing an experience for our customers where they will not only want to come back to Garff to buy their next car, but to tell their family and friends how we listened and really helped them find just the right car for them." Tell us you saw it on Autotrader.com and receive an additional $250 Off, Call 1866-381-9267 for immediate assistance!

Why You Should Buy a Used Car From Us

To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place an ... Read more
To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. We're committed to providing an experience for our customers where they will not only want to come back to Garff to buy their next car, but to tell their family and friends how we listened and really helped them find just the right car for them." Tell us you saw it on Autotrader.com and receive an additional $250 Off, Call 1866-381-9267 for immediate assistance!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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  • Used
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  • 3 Cylinder
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  • Rotary Engine
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Dealer Ratings

24-Month Overall Rating
  • 2.9
    Customer Service
  • 2.7
    Quality Of Work
  • 3.3
    Friendliness
  • 2.9
    Overall Experience
  • 3.1
    Price

Dealership Reviews

1 - 5 of 231 
hurleemeister3489/27/2014 06:00:17 PM
4.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Justin Kennedy
problem handled, Justin got me financed and on the road again with my new cherokee. Deal was good as usual and salesman Stephen P. was great to work with. Love the grand cherokee!!!!
Ken Garff West Valley Dodge Chrysler Jeep RAM responded to this review
9/30/2014
We’re very sorry that you have not been contacted regarding financing your Jeep. Occasionally things fall through the cracks, but as a dealership we do sincerely care about every one of our customers, and we are prepared to address this situation. Sincere apologies for the poor communication. We'd like to make this right. Please contact me: Slate Banner, 801-297-7305.
alexijulian9/08/2014 10:25:16 AM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:don't know their names
When I initially went in for an oil change, I informed the agent helping me that I was having issues getting my car started when turning the key to ignition, he said ."well, we can only take care of it if something showes on the dash board". Unsatisfied while trying to understand I made my appointment for an oil change, I called at a later date and made an appointment to get my jeep looked at for that specific reason. I was called and informed they could not find anything wrong with my car, they thought it might be my starter but they weren't sure, they tried turning on my car and it turned on every time. (Frustrated) When I go to pick my car they overcharged me for things they shouldn't have and they only notice because I complained about having to pay anything when they couldn't even figure out the issue with my car. I get on my car to leave the service department, and hold and behold, my car did NOT turn on. Now I have a car that I just bought 15 moths ago and that by the way, leaves me stranded everywhere.
Ken Garff West Valley Dodge Chrysler Jeep RAM responded to this review
9/09/2014
We’re sorry to hear that you left our dealership with a car that needs to be repaired. We would like to discuss how we can help your car, as well as how we can change your negative experience to a positive one. We truly want to make this right. Please contact Slate Banner at slate@kengarff.com or 801-297-7305.
c47932568/26/2014 10:26:50 PM
4.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Dorian Sanchez
Very friendly. Personable sales rep. Excellency in customer service for Dorian Sanchez. He made sure that me and my family were comfortable and happy. Great job!
akada18/25/2014 06:44:53 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Chad Crane
They are quick to get your car in. However to get any sort of of follow up on you vehicle you will get the run around and no honest answer as for a simple update as to what they have found or if they have actually worked on it. I have called already 6 times and left messages for numerous people and after 3 hours now no update and the service department is about to close. I even have the email of my service writer since I took one of his business cards when I dropped it off. I would not return here ever again but assume since they sold me my car and the extended warrentee that I have to put up their cra*py service til I am done with this car
akada16/13/2014 08:18:56 PM
2.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Daniel Akalis
Terrible place. Guys dont get back to you. They don't take responsibility or apologize for mistakes made when oil filter was not tight and leaked. Super expensive comparatively.
Ken Garff West Valley Dodge Chrysler Jeep RAM responded to this review
6/16/2014
This is a tough review for us to read. We want to give excellent service to each of our customers and regret that you felt we fell short of that. We would appreciate a call from you so we can address the mistakes we made and improve our service: Slate Banner 801-297-7305.
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