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Ken Garff West Valley Chrysler Jeep Dodge RAM

4175 W 3500 SSalt Lake City, UT 84120
1-888-591-78631-888-591-7863
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place an ... Read more
To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. We're committed to providing an experience for our customers where they will not only want to come back to Garff to buy their next car, but to tell their family and friends how we listened and really helped them find just the right car for them." Tell us you saw it on Autotrader.com and receive an additional $250 Off, Call 1866-381-9267 for immediate assistance!

Why You Should Buy a Used Car From Us

To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place an ... Read more
To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. We're committed to providing an experience for our customers where they will not only want to come back to Garff to buy their next car, but to tell their family and friends how we listened and really helped them find just the right car for them." Tell us you saw it on Autotrader.com and receive an additional $250 Off, Call 1866-381-9267 for immediate assistance!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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  • 3 Cylinder
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Dealer Ratings

24-Month Overall Rating
  • 2.8
    Customer Service
  • 2.6
    Quality Of Work
  • 3.3
    Friendliness
  • 2.8
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 234 
greg.hughes.969301/08/2015 10:45:17 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Nino Chaleunrath, Frank Hughes, Jake Turner
I saw a beautiful 2015 Ram 2500 Laramie on the website, and I asked my wife if I could have a new truck. She said yes, and we headed down to get my new baby. I went in and found Nino, and we began. My employer offers a great discount on Chrysler vehicles, and I told them about it. To my surprise, not only did they agree to the discount, they promised to beat it. They beat it by a mile! Frank Hughes came in to help finalize the deal and have the truck cleaned. We went into Natalia's office, signed the paperwork and away we went. Alex and Nino have been involved in every vehicle we have purchased from Ken Garff Dodge, and they are part of the group of excellent people that we have dealt with over the years. Alex, Nino, Josh, Jake, Kevin, Frank and Natalia: THANK YOU! I always receive excellent service from these people, and will continue to do business with them as long as they work there. Greg and Regan Hughes
Forthelove1/02/2015 03:49:13 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Justin Kennedy
After leasing our 2013 Dodge Ram with over $11000.00 down we tried to lease a new vehicle from Ken Garff. The salesman, Lynn was great and has called to say thanks. Justin the credit rep. was less than helpful. Not only was our truck which in great shape not even worth the residual, but the price was less than a competitor would give me.. Justin as much as told me to go elsewhere. He was will less than willing to tell me how much they would purchase my truck as a down payment. Trying to hide it since they knew it was a ridiculous offer. At the time of the purchase of our truck I thought Ken Garff was a good dealership, wrong. Returning customer have no value to them, and I feel as Ken Garff has taken advantaged of us. Justin clearly wanted to be elsewhere and was more than happy to give a competitor our business.
Ken Garff West Valley Dodge Chrysler Jeep RAM responded to this review
1/05/2015
We’re sorry to hear that our offer for your truck fell below your expectations. We hate to think that we lost a long-term customer because of it. We’d like to discuss this with you to determine how we can make this right. Please contact us: Slate Banner, 801-297-7305.
TheLorax12/18/2014 06:45:10 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Chad Rigby, John Garff, Joe Benson, Dan, Trevor
On 02 December 2014 I made the regrettable mistake of purchasing a new truck from Ken Garff West Valley, Utah. I declined dealer financing because I was already approved by my credit union. I just needed to find a vehicle that fit my needs and negotiate a price on my trade in. Dan and Trevor were a tag team group of the shadiest salesmen I have ever encountered. When it comes to integrity, Chad Rigby the General Manager has NONE! While I was getting the cashiers check from my credit union, the detailer scratched the truck I was purchasing. Dan, Trevor and Chad said they would get it fixed. They had M.A.R.S. come to repair it. Not only were the scratches not removed. There was more damage done. Chad told me they would do whatever it takes to fix it. He sent me to get estimates for repair after which he stopped returning my phone calls. So I contacted their corporate office and once again, it is excuse after excuse. My truck has not been repaired. No replacement has been received. ...and even more ridiculous. They have relisted my truck on their site for sale. Yet they endorsed and deposited the cashiers check that had a restrictive endorsement on it stating that upon endorsing the check and presenting it for deposit they must transfer the title to my credit union. That check cleared on the 10th of December 2014 and the dealer is now required by law to send the title to my credit union. Speaking of that, their accountant called my credit union and told them I had picked up my trade in. Funny thing, I never picked up the trade in and am still driving the 2015 Ram 3500 with the VIN: 3C63R3DL3fG506264 which is the legal and rightful property of my credit union until I satisfy the terms of the loan agreement at which point the title will be transferred to me. If I were you, I would shop elsewhere.
Ken Garff West Valley Dodge Chrysler Jeep RAM responded to this review
12/19/2014
We have in fact been communicating with and working diligently to try and satisfy the concerns of Mark Wakefield since he initially expressed his concerns. We take every customer interaction very seriously and desire nothing short of a mutually satisfactory experience. Since Mr. Wakefield first expressed his concerns, a number of our management team have been working to resolve any problems, and several of them were resolved very quickly. We can happily report that we have reached an amiable agreement this morning and have resolved now all of Mr Wakefield's concerns.
hurleemeister3489/27/2014 06:00:17 PM
4.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Justin Kennedy
problem handled, Justin got me financed and on the road again with my new cherokee. Deal was good as usual and salesman Stephen P. was great to work with. Love the grand cherokee!!!!
Ken Garff West Valley Dodge Chrysler Jeep RAM responded to this review
9/30/2014
We’re very sorry that you have not been contacted regarding financing your Jeep. Occasionally things fall through the cracks, but as a dealership we do sincerely care about every one of our customers, and we are prepared to address this situation. Sincere apologies for the poor communication. We'd like to make this right. Please contact me: Slate Banner, 801-297-7305.
alexijulian9/08/2014 10:25:16 AM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:don't know their names
When I initially went in for an oil change, I informed the agent helping me that I was having issues getting my car started when turning the key to ignition, he said ."well, we can only take care of it if something showes on the dash board". Unsatisfied while trying to understand I made my appointment for an oil change, I called at a later date and made an appointment to get my jeep looked at for that specific reason. I was called and informed they could not find anything wrong with my car, they thought it might be my starter but they weren't sure, they tried turning on my car and it turned on every time. (Frustrated) When I go to pick my car they overcharged me for things they shouldn't have and they only notice because I complained about having to pay anything when they couldn't even figure out the issue with my car. I get on my car to leave the service department, and hold and behold, my car did NOT turn on. Now I have a car that I just bought 15 moths ago and that by the way, leaves me stranded everywhere.
Ken Garff West Valley Dodge Chrysler Jeep RAM responded to this review
9/09/2014
We’re sorry to hear that you left our dealership with a car that needs to be repaired. We would like to discuss how we can help your car, as well as how we can change your negative experience to a positive one. We truly want to make this right. Please contact Slate Banner at slate@kengarff.com or 801-297-7305.
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