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Ken Garff West Valley Chrysler Jeep Dodge RAM

4175 W 3500 SSalt Lake City, UT 84120
1-866-381-92671-866-381-9267
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place an ... Read more
To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. We're committed to providing an experience for our customers where they will not only want to come back to Garff to buy their next car, but to tell their family and friends how we listened and really helped them find just the right car for them." Tell us you saw it on Autotrader.com and receive an additional $250 Off, Call 1866-381-9267 for immediate assistance!

Why You Should Buy a Used Car From Us

To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place an ... Read more
To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. We're committed to providing an experience for our customers where they will not only want to come back to Garff to buy their next car, but to tell their family and friends how we listened and really helped them find just the right car for them." Tell us you saw it on Autotrader.com and receive an additional $250 Off, Call 1866-381-9267 for immediate assistance!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 2.7
    Customer Service
  • 2.5
    Quality Of Work
  • 3.1
    Friendliness
  • 2.6
    Overall Experience
  • 2.9
    Price

Dealership Reviews

1 - 5 of 240 
bkbuttars6/13/2015 09:57:26 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dan, David and Mike
After a long hard search for the perfect vehicle, dealing with some dealerships that were a nightmare, it ended great today at Ken Garff in West Valley. Dan Conley was our sales man and did a great job. He searched and found the car we wanted to see and got us started on the process of buying it. David Tran was the sales manager who assisted us. He came to talk to us about our options and I made it clear what I wanted and didn't want financially and he made it happen. He went into the finance guy, Mike Sellers' office and stayed in there working with Mike and the banks to get us the payment we needed. He focused on us and our deal and worked hard to make us happy. He did a great job and worked hard to make us happy. He did what he could in his control to satisfy us and everything worked out perfect. Once the approval came back things went quick. Mike Sellers was a great finance guy and made the process quick and painless. Which was great because we had our two kids with us and they were ready to go. While we waited they made it comfortable for us by offering our daughter candy to keep her entertained, coloring pages and even food! I recommend going here and working with Dan, David and Mike! FYI we bought a jeep latitude with the altitude package. Which we couldn't find any other dealership that had a jeep with the altitude package!
Griggstrevor5/04/2015 10:08:59 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Alex Allen
I bought a Toyota camry from then a few weeks ago, and put 15,000 down cash and come to find out the bank didn't approve me now they are saying that I return the car and they won't give. me the money I put down and I just don't understand what kind of business wouldn't not refund your hard earned money back! The worst experience I have ever dealt with.
dodgeguy234/26/2015 10:00:23 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:John G?
You are ONLY as good as your service department. I Just dropped my truck off for over 4 hours to have the oil changed. Went to pick it up, right before closing at 5pm and they had not even touched it (after 5-10 minutes trying to locate the keys and truck). Was told that they are now closing up shop and cant perform the service. This was after making an appointment and dropping it off for 4 hours. This is the SECOND time I have been jerked around by the service department. At least the first time I had to only walk away without getting it washed (which is part of the advantage program I paid for). It is infuriating to block out a Saturday to get work done on the truck, and then not have it happen. Funny thing is, we talked prior to me dropping I mentioned we were considering trading the 1500 in for a long bed diesel 2500 or 3500. I can guarantee this, I will not be trading it in at Ken Garff West Valley Chrysler Jeep Dodge RAM. I will find another dealership and be out my 2 owed services.
Ken Garff West Valley Dodge Chrysler Jeep RAM responded to this review
4/27/2015
We’re very sorry to hear that our service department has failed to offer you the customer service you deserve. We can see how waiting so long for an oil change, only to discover the service hadn’t been completed, would be so frustrating. Because your satisfaction means so much to us, we’d like to do what we can to make things right. Please contact Mathew Greeson, our Customer Advocacy Manager, at mgreeson@kengarff.com or 801-297-7325.
June4/20/2015 01:52:04 AM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:unknown
One of the reasons I bought my 3500 Ram pickup from West Valley Dodge was the fact that they CLAIM to hand wash every time you have an oil change and even mentioned the man's name who would be doing it. Drove 50 + miles for my service and when finished I picked up my paperwork and went out to my truck to find it dirty. When I returned and asked them why it wasn't washed they handed me a card for a drive thru car wash. Lost my business. Haven't been back and buying a $73,000 truck from someone else. They CLAIM to "hear you" but after leaving my phone number and calling a number of times no one returned my calls. HEAR THIS never will I darken your show room again!
Ken Garff West Valley Dodge Chrysler Jeep RAM responded to this review
4/20/2015
We truly regret to hear that your experience at our dealership fell below your expectations. We strive to go above and beyond for our customers, and hate to think that we failed to do so for you. We would like to do what we can to make things right. Please contact Mathew Greeson, our Customer Advocacy Manager, at mgreeson@kengarff.com or 801-297-7325.
NONNAYOURBUSINESS4/16/2015 12:59:47 AM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:James Ferriera
Put in an offer for car over the phone early in the morning, roughly 48 hours passed with no phone call and I finally got a call and told it was sold, yet it was still in inventory when I checked. I do not believe it should take over three days for a deal to go through, or I should have gotten a call sooner. both in the dealership AND every time we spoke on the phone, I was pushed to lease a new car that I did not want. I SPECIFICALLY wanted to buy a very specific, used, vehicle. I then got a call from another associate at the dealership telling me to call him back and ask for him specifically. I never worked with this gentleman, though he informed me he was aware of the conversation I had on the phone with the dealer. I never said anything upsetting in any of the calls, so either they're trying to get me to lease, STILL, or the "deal" on the car I wanted didn't happen or was never true. I am thoroughly disappointed with the experience. Only after so many problems did I get an offer on the vehicle for lease that was as low as I would have liked for the other car that I actually went there for. I'd like to say that the conversation in which I offered a price happened at almost noon on April 11 and I finally got the call back on April the 15th at 11 AM, it is currently 11 PM and the car is STILL on online inventory on both websites. If the car truly is sold, they need to take down the vehicle from listings right away. I feel like my exchanges of conversation about the vehicle were basically a pending transaction and should have been treated as such.
Ken Garff West Valley Dodge Chrysler Jeep RAM responded to this review
4/17/2015
We’re very sorry that the car you wanted was sold. We realize that would be extremely frustrating. We truly want to do everything we can to change your experience to a positive one. Please contact Mathew Greeson, our Customer Advocacy Manager, at mgreeson@kengarff.com or 801-297-7325.
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