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Ken Garff West Valley Chrysler Jeep Dodge RAM

4175 W 3500 SSalt Lake City, UT 84120
1-866-381-92671-866-381-9267
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place an ... Read more
To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. We're committed to providing an experience for our customers where they will not only want to come back to Garff to buy their next car, but to tell their family and friends how we listened and really helped them find just the right car for them." Tell us you saw it on Autotrader.com and receive an additional $250 Off, Call 1866-381-9267 for immediate assistance!

Why You Should Buy a Used Car From Us

To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place an ... Read more
To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. We're committed to providing an experience for our customers where they will not only want to come back to Garff to buy their next car, but to tell their family and friends how we listened and really helped them find just the right car for them." Tell us you saw it on Autotrader.com and receive an additional $250 Off, Call 1866-381-9267 for immediate assistance!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 3.2
    Customer Service
  • 3.0
    Quality Of Work
  • 3.6
    Friendliness
  • 3.2
    Overall Experience
  • 3.2
    Price

Dealership Reviews

1 - 5 of 259 
RICHARD BEARD7/28/2016 03:02:06 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kerry Walker
VERY HAPPY WITH OUR NEW 2016 DODGE 1500. WALKER WAS A GREAT SALESMAN--VERY ATTENTIVE AND FRIENDLY. HE GOT US THE TRUCK WE WANTED AND A GREAT PRICE WITH THE TERMS WE NEEDED. HE WAS VERY PROFESSIONAL AND KNOWS THE BUSINESS WELL. GREAT SALES PERSON. RICHARD BEARD
Jill Cooper6/29/2016 01:30:52 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Tran
We got such great service. Dave Tran listened to my wants and needs and really delivered. They were fast and efficient and I was in and out in less then 3 hours.
wania486/25/2016 06:25:36 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:steve.at the express lane
I CAME TO APOLIGIZE TO STEVE ,AND THE ASSISTANT SERVICE MANAGER FOR THE WAY I TREATED THEM MY PRIOR VISIT TWO DAYS BEFORE. I THREW A FIT CAUSE MY TRUCK WASNT GOING AS FAST AS I THOUGHT IT SHOULD. AFTER I APOLIGEZED TO THEM,STEVE ASKED ME TO BRING MY TRUCK TO THE EXPRESS LANE AND GOT THE WORK I NEEDED WITH OUT ANY PROBLEMS AND FOR THAT I AM THANKFUL FOR HIS BEHAVIER TOWARDS ME. THANK YOU HELMUT HOPTON 6/25/2016
Lee6/15/2016 09:46:53 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Steve #9432
On my bill from Ken Garff West Valley Chrysler, Jeep, Dodge, there is a line that reads, “We would greatly appreciate your “completely satisfied: response to all the questions, and if unable to, then I should contact the service manager. I don’t think this problem, or any other should be handled completely “in house”. Nothing will ever get solved that way. With that in mind, here is my problem with their “so called” service. I took my Jeep Liberty in for an Advantage Plan oil change, tire rotation, and also a front end alignment, and was told they would call me back in the afternoon when it was done. I waited until 4:15 pm, and finally had to call them to see how it was coming. I got a receptionist at the number in the West Valley phone book, and she somehow connected me to a dealership in Ohio. My next call finally got me connected to the Garff service department, where I was told that they could find no record of me even bringing in my vehicle. He asked for my phone number and said he would call me back. After waiting about 15 minutes, I could wait no longer if I was going to get my vehicle back before they closed, so we drove to the dealership. Guess what! They still couldn’t find any record that my car was even serviced. At that point, no one seemed to care, until I got a little agitated. They finally got the service advisor, Steve, who checked me in, and it took him ten minutes to finally find the keys and paperwork. I asked why he hadn’t called, and he claimed my cell phone wouldn’t accept messages…not a valid excuse, since I answer the phone when it rings. To prove it, he dialed the number, and the phone, which I had in my pocket all day, rang very loudly so that everyone in the service area heard it. I looked on my cell phone’s call records, and THAT was the only call received on my phone that day. The service advisor’s main excuse was that he was swamped, handling over 200 customers that day. Just guessing but Ken Garff probably wishes that he was telling the truth about that, too. We finally got a manager involved, and he wasn’t much help. I told him I wanted nothing more to do with their “so-called customer service”, and wanted him to cancel the rest of my Advantage Plan. He said he could, but there would be a $25.00 charge. At that point, I told him not to expect any raving reviews about how good their service was, and he accused me of threatening him, which my wife will definitely tell you just isn’t the case. I wasn’t threatening him because I really am going to post truthful reviews every place I can. He finally backed down and refunded that amount off my bill. When everything was settled and the bill was paid, we still had to wait over ten minutes for someone to bring the car to the door. By this time, I had enough of their “service” and asked what the holdup was. The service advisor’s excuse was that they only had on person available to do that, and he was busy doing something else. He finally stormed off, saying,” I guess I’ll have to do it myself.” To show just how cordial he was, he parked the car at the door, never looked at us, walked away, and never said a word to us, or to say it was OK to jump in and go. Unfortunately, I had planned to come to Ken Garff Jeep next week to purchase another Jeep I was looking at there. That sure isn’t going to happen! Leland K. and Neva A. Fels
11tamara6/11/2016 01:33:24 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Tran,
I wouldn't go anywhere else,they have the best team ever! David thank you for the amazing deal Rhett is the best and knows what are needs are, and is always helpful! and the accessories dept omg Love him to ;) Thank You for your excellent service Robert&Tammy Englert
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Ken Garff West Valley Chrysler Jeep Dodge RAM : Salt Lake City, UT 84120 Car Dealership, and Auto Financing - Autotrader