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Ken Garff West Valley Chrysler Jeep Dodge RAM

4175 W 3500 SSalt Lake City, UT 84120
1-866-381-92671-866-381-9267
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Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place an ... Read more
To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. We're committed to providing an experience for our customers where they will not only want to come back to Garff to buy their next car, but to tell their family and friends how we listened and really helped them find just the right car for them." Tell us you saw it on Autotrader.com and receive an additional $250 Off, Call 1866-381-9267 for immediate assistance!

Why You Should Buy a Used Car From Us

To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place an ... Read more
To distinguish and strategically position its dealerships, Ken Garff retooled its 80-year old brand. The need for this retooling was driven by an evolving market place and super-savvy customers wanting a different car-buying experience, including more transparency and a higher level of trust. These changes were built around the new brand slogan, "We Hear You," which has been taken across all Ken Garff dealerships in Utah, Iowa, Texas, Nevada and California. "The message we're trying to convey is that our customers should expect a very different car-buying experience when visiting a Ken Garff dealership," says Brett Hopkins, CEO of Ken Garff Automotive Group. "We've learned, through extensive research with customers, that in most car-buying experiences, sales people do too much talking and not enough listening to customers. We're committed to providing an experience for our customers where they will not only want to come back to Garff to buy their next car, but to tell their family and friends how we listened and really helped them find just the right car for them." Tell us you saw it on Autotrader.com and receive an additional $250 Off, Call 1866-381-9267 for immediate assistance!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 2.7
    Quality Of Work
  • 3.4
    Friendliness
  • 3.0
    Overall Experience
  • 3.0
    Price

Dealership Reviews

1 - 5 of 247 
Woodhouse 1/29/2016 02:53:04 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jake Robertson
I worked with Jake Robertson and he was amazing. Straight to the point. Even brought the car too me where I had wrecked my old car and could drive to dealership. Great to work with. Best dealership I've ever worked with. Mike Rosales was amazing with making great timing on paper work and super sweet.
butchcathy1/16/2016 08:12:19 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:both chads
i didnt know itt was a dealers job to lie damage damage again and damage again then lie more 5 times they damaged my new ram 1500 they had it more in the first 3 months than i did i was yelled at ..to bad they dont have a lemon law on dealers
hberube12/31/2015 01:32:12 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Kelly Purdie
we did the complete deal over the phone with no hassle, and no pressure to come in. awesome work Kelly. I'd do it again
roadhog10/12/2015 10:01:09 AM
3.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:service people
Dealer says can't provide the oil changes as promised. Now I have waited pass there new time limit. They need to get large hearing aids to fit there EARS.
dlowman110/07/2015 12:44:24 PM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Clayton?
I have mixed feelings about my experience this go around. I had a 2012 RAM 3500 that was part of a buy back order from the Chrysler Corp. The letter from Chrysler stated that I was to bring in my truck and it would be bought back for fair market value PLUS 10%. This worked out in my favor as I still owed 35K on my truck and it was still worth 41k. So plus 10% is approx 45k total. When I brought this up to the salesman, he had his manager come talk to me. The manager told me that the Chrysler buy back would have to be handled directly through Chrysler and not the dealership and that it was going to be a nightmare for me. What he suggested instead, was to trade in my truck for the same price and then just buy a new one. I was okay with that as long as I got what I was owed and into another truck for the same payments or even close to the same payments. I understand that a 2016 is going to be more than a 2012. After some very brief back and forth over the price of a 2016 that I liked, I was told that I would be financed at a particular rate with a particular payment. I agreed to those terms and handed them the keys to my 2012. The store was very busy and as I waited to finalize the deal with Justin in Finance, he told me that because he was backed up with customers, I could take the new truck and come back in a couple days and he would have the paperwork ready. I came back a couple days later and as we started signing all the paperwork he showed me the interest rate and the payment. Both were higher than what I had been told/shown originally. Justin was extremely nice and helpful and even tried to figure out how that rate and payment was possible. After looking at several options it became clear to me that the manager who told me that initial rate and payment was just making it up so that I would agree. As the title states, this is the 3rd time I have bought a truck from Ken Garff West Valley because of the way I was treated each time. I will probably remain loyal, but I will shop around next time first. I mentioned that I was a 3 time customer, but that didn't seem to matter to anyone. I have a mark down the side of the new truck, that I am told, will be taken care of when I bring it back next week, but after reading a ton of reviews regarding the service department, I am concerned that it won't be as easy as I was told.....we'll see. So over all it wasn't a horrible experience, but there was some less than truthful promises made to me. Great experiences with Clayton and Justin.
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Ken Garff West Valley Chrysler Jeep Dodge RAM : Salt Lake City, UT 84120 Car Dealership, and Auto Financing - Autotrader