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Volkswagen of Alamo Heights

1402 Northeast Loop 410San Antonio, TX 78209
1-866-784-55021-866-784-5502

Services and Amenities

  • Factory Authorized Service Center
  • Parts & Accessories
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Volkswagen of Alamo Heights provides the San Antonio area with quality sales and service for Volkswagen. Serving the San Antonio area, Volkswagen of Alamo Heights maintai ... Read more
Volkswagen of Alamo Heights provides the San Antonio area with quality sales and service for Volkswagen. Serving the San Antonio area, Volkswagen of Alamo Heights maintains both new and certified pre-owned Volkswagen cars and SUVs. Our Volkswagen of Alamo Heights testimonials will provide you with authentic Volkswagen reviews from Volkswagen of Alamo Heights customers. These Volkswagen of Alamo Heights reviews include both sales and service customer experiences.

Why You Should Buy a Used Car From Us

Volkswagen of Alamo Heights provides the San Antonio area with quality sales and service for Volkswagen. Serving the San Antonio area, Volkswagen of Alamo Heights maintai ... Read more
Volkswagen of Alamo Heights provides the San Antonio area with quality sales and service for Volkswagen. Serving the San Antonio area, Volkswagen of Alamo Heights maintains both new and certified pre-owned Volkswagen cars and SUVs. Our Volkswagen of Alamo Heights testimonials will provide you with authentic Volkswagen reviews from Volkswagen of Alamo Heights customers. These Volkswagen of Alamo Heights reviews include both sales and service customer experiences.

Languages Spoken

  • Español
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 3.5
    Quality Of Work
  • 3.0
    Friendliness
  • 3.3
    Overall Experience
  • 3.8
    Price

Dealership Reviews

1 - 5 of 111 
mkellogg5/27/2014 10:12:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Julio Carmona
Chivalry is not dead people! I had the greatest experience ever this week with Julio Carmona at Volkswagon of Alamo Heights. We were not sure what we wanted and had the poor guy running all over the place. He was patient and attentive without being pushy or overbearing throughout the whole process. He treated my parents and I with respect in every situation, whether it be communicating by text, email, or phone. He as respectful of our financing concerns and delivered specifically what we asked for. Thank you for making this experience a good one. We will recommend and buy again from VW of Alamo Heights, thanks to the hard work and courteous manner of Julio Carmona!
Jenson201312/21/2013 05:26:01 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mike Solis, Frank Gonzalez, Archie Raimer, Luis Martinez
Do not purchase a used vehicle from Volkswagen of Alamo Heights. I made the mistake and I am astonished at the absolute disrespect I received from the sales and service team after the sale. Members in management of the sales as well as the service team made me feel very uncomfortable when I wanted to accomplish what was promised to me at the time of the sale. In my opinion this dealership is particular to new car buyers only. I highly recommend shopping anywhere else. The service of Volkswagen of Alamo Heights is ludicrous.
Ksummerlin8/14/2013 01:26:34 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Andrew Marbury, Craig Hubbard, Lori Esquivel
We could not have asked for a better team of sales and customer service. They have all been very helpful. The car met all of our expectations and more. Our only regret is that we didn't buy a Volkswagen sooner!
lmw528857/09/2013 07:06:29 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jay Maynard
The service manager (Jay Maynard) was very condescending and rude when I had a complaint about the service done to my vehicle. He made me feel like I was just a dumb customer and I didn't know what i was talking about. I have taken my vehicle there since 2009 when it was Aros East without EVER having any problems. This dealership is under construction and is just an eyesore to the customer. I will gladly take my business elsewhere.
jsaizdesigns1/30/2013 10:52:19 PM
3.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Marcey Morales, Laurie (Internet Sales Manager) Wes Burke
I walked into the dealership on 1/18/13 with $5000 in my pocket and I knew exactly what I was looking for; a used 2010 Jetta. I dealt with Marcey Morales in regards to my trade and the sale of a newer vehicle during the transaction. We negotiated price, payments and warrenty information. She told me she would contact me the following day to come back around 11am with my downpayment to finalize the sales contract and complete the sale. I waited for her to call and by 3pm I called the dealership and the staff told me she had gone home for the day. I hadn't heard back from her Sunday or Monday. I called her office and her personal cell on Tuesday at 10am. With several calls throughout the week I had not heard back from this girl. Finally on 1/24 I went back to the dealership to see if the vehicle was there and to see why Marcey had never returned any of my calls. At 11am I drove up to the dealership and upon walking in I saw Marcey running to the back and when I asked to see her the salesman told me she was "out to lunch". Then they proceeded to tell me the vehicle sold and they then attempted to try to sell me on a 2013 vehicle. At that point I walked out. I called the Internet Sales Manager (Laurie) to discuss the situation and she didn't return my call until the following day. When she did call she was very crass, condescending, rude, unprofessional and had no empathy for the issue and tried to sell me on a new vehicle, before I could even rebuttal she hung up on me. I called back and she sent me straight to voicemail. I then emailed Wes Burke (the GM of that location) to explain everything, he sent a response to my previous email 2 days late and extremly short explaining used cars are "in high demand". At this point based on the experience, customer service, and low level of "street smarts" I received from this location I have filed a formal complaint with the Better Business Bureau, I have forwarded an email and complaint with the Texas Attorney General Mr. Greg Abbott, a complaint with the Texas Business Association, and most importanly a complaint to Frank Grese (Regional Manager for Group 1 Automotive; the owners that have obtained VWofAH to their portfolio) and another complaint to Earl Hesterberg (the current CEO of Group 1 Automotive). I have sent a letter to San Antonio Express News, San Antonio Magazine and The Current to explain what type of business is being run at this local dealership. I have let Ernesto Ancira (great family friend) the Cavenders, Investigative Reporter Brian Collister of WOAI to spread the word about this location and specified not to EVER send potential clients to this location.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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