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Volkswagen of Alamo Heights

1402 Northeast Loop 410San Antonio, TX 78209
1-866-784-55021-866-784-5502

Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Volkswagen of Alamo Heights provides the San Antonio area with quality sales and service for Volkswagen. Serving the San Antonio area, Volkswagen of Alamo Heights maintai ... Read more
Volkswagen of Alamo Heights provides the San Antonio area with quality sales and service for Volkswagen. Serving the San Antonio area, Volkswagen of Alamo Heights maintains both new and certified pre-owned Volkswagen cars and SUVs. Our Volkswagen of Alamo Heights testimonials will provide you with authentic Volkswagen reviews from Volkswagen of Alamo Heights customers. These Volkswagen of Alamo Heights reviews include both sales and service customer experiences.

Why You Should Buy a Used Car From Us

Volkswagen of Alamo Heights provides the San Antonio area with quality sales and service for Volkswagen. Serving the San Antonio area, Volkswagen of Alamo Heights maintai ... Read more
Volkswagen of Alamo Heights provides the San Antonio area with quality sales and service for Volkswagen. Serving the San Antonio area, Volkswagen of Alamo Heights maintains both new and certified pre-owned Volkswagen cars and SUVs. Our Volkswagen of Alamo Heights testimonials will provide you with authentic Volkswagen reviews from Volkswagen of Alamo Heights customers. These Volkswagen of Alamo Heights reviews include both sales and service customer experiences.

Languages Spoken

  • Español
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 2.6
    Customer Service
  • 3.0
    Quality Of Work
  • 2.6
    Friendliness
  • 2.8
    Overall Experience
  • 3.6
    Price

Dealership Reviews

1 - 5 of 112 
Solid_mentor1185/07/2015 02:11:50 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Paul, Ramiro, Andy ( I don't remember last names)
Over all I am extremely frustrated with how business was done here. I found the car i wanted after 20 minutes of being there. it took 6 hours to figure everything out. Yes... I was there 6 hours from 10 until 4pm when we finally left. First the sales rep was friendly, but he doesn't know anything about the cars I was looking at which first was a 2010 lancer, and 2nd a 2013 Golf. Every question I asked he wasn't sure. Fine okay doesn't matter, my Father has a VW and he loves it. So I felt i could trust the dealership. Well, despite that I wanted the car. Then the salesmen who was working with me. ditched me. i dont know where he went. i didn't know who was helping me, and i didn't get any help until i went to the service counter and asked for it even then... i waited. Finally i got the car. I signed the document showing that they checked everything on the car, because they have a "drive without worry off the lot" policy. Well, finally we drove off the lot and what happened? the windshield wipers are busted (there was a rain that evening) and we had 2 fuses burnt out. right out of the lot. so now i can't trust them. I get home and i dont hear anything from them about my billing, i dont know who, where, how they want me to start paying. i didn't a letter or an email. not even a phone call. so i'm sitting in limbo. i call to find out all this information and Andy the financial services guy doesn't answer or return phone calls. 3 times i called. 2 times left a message. the 4th time i was pretty livid with their service and help. i want to find out about my registration because i havent heard anything of it. i had to call again and vent my frustration for any real action to happen. i traded in a car of coarse i didn't get much for it. but that wasn't an issue. The serves has been lousy and i do not feel satisfied or confident in my purchase.
mkellogg5/27/2014 10:12:30 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Julio Carmona
Chivalry is not dead people! I had the greatest experience ever this week with Julio Carmona at Volkswagon of Alamo Heights. We were not sure what we wanted and had the poor guy running all over the place. He was patient and attentive without being pushy or overbearing throughout the whole process. He treated my parents and I with respect in every situation, whether it be communicating by text, email, or phone. He as respectful of our financing concerns and delivered specifically what we asked for. Thank you for making this experience a good one. We will recommend and buy again from VW of Alamo Heights, thanks to the hard work and courteous manner of Julio Carmona!
Jenson201312/21/2013 05:26:01 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mike Solis, Frank Gonzalez, Archie Raimer, Luis Martinez
Do not purchase a used vehicle from Volkswagen of Alamo Heights. I made the mistake and I am astonished at the absolute disrespect I received from the sales and service team after the sale. Members in management of the sales as well as the service team made me feel very uncomfortable when I wanted to accomplish what was promised to me at the time of the sale. In my opinion this dealership is particular to new car buyers only. I highly recommend shopping anywhere else. The service of Volkswagen of Alamo Heights is ludicrous.
Ksummerlin8/14/2013 01:26:34 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Andrew Marbury, Craig Hubbard, Lori Esquivel
We could not have asked for a better team of sales and customer service. They have all been very helpful. The car met all of our expectations and more. Our only regret is that we didn't buy a Volkswagen sooner!
lmw528857/09/2013 07:06:29 PM
1.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jay Maynard
The service manager (Jay Maynard) was very condescending and rude when I had a complaint about the service done to my vehicle. He made me feel like I was just a dumb customer and I didn't know what i was talking about. I have taken my vehicle there since 2009 when it was Aros East without EVER having any problems. This dealership is under construction and is just an eyesore to the customer. I will gladly take my business elsewhere.
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