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Gjovik Ford Inc

2600 US RTE 34 EASTSANDWICH, IL 60548-1911
1-877-514-57631-877-514-5763
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Why You Should Buy a New Car From Us

With 750 new and used vehicles in stock, Gjovik Ford has available every aspect -- also including a great sales staff, an awesome service dept, plus great financing oppor ... Read more
With 750 new and used vehicles in stock, Gjovik Ford has available every aspect -- also including a great sales staff, an awesome service dept, plus great financing opportunities. All these points add up to a friendly, HASSLE FREE experience for shoppers near and far. BONUS - we have a low, 6.25% tax rate, too!

Why You Should Buy a Used Car From Us

With 750 new and used vehicles in stock. Gjovik Ford has available every aspect, including a great sales staff, an awesome service dept, and great financing opportunities ... Read more
With 750 new and used vehicles in stock. Gjovik Ford has available every aspect, including a great sales staff, an awesome service dept, and great financing opportunities so that every consumer enjoys a friendly, HASSLE FREE shopping experience.

Dealer Disclaimer

All vehicles subject to prior sale. Dealer not responsible for inadvertent inaccuracies, if any, in vehicle descriptions or pricing. Please call to verify availability ... Read more
All vehicles subject to prior sale. Dealer not responsible for inadvertent inaccuracies, if any, in vehicle descriptions or pricing. Please call to verify availability and pricing. Price excludes taxes, license and title fees, and a documentary service fee.
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Dealer Ratings

24-Month Overall Rating
  • 3.3
    Customer Service
  • 4.5
    Quality Of Work
  • 4.0
    Friendliness
  • 3.3
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 6 
Mrlaxton6/17/2014 12:58:54 AM
2.2
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Rick Segvich
I should have paid attention to the reviews and so should you! There is a reason they are rated so poorly. Here is my tail. I found a van that was a good price that I was willing to travel a few hours for. I called Rick S and discussed the vehicle. I asked about putting a $500 deposit down to hold it for a week but he said is manager did not allow that. Weird, I had done this numerous times since the money is nit refundable most dealers jump on this. Anyway, we traded questions about the van and prices. On Thursday I received this "Hello Mark, Just a quick note to see if you recieved the bill of sale in the e-mail? And wondering if you would like to set up a date and time to take delivery of the vehicle? Sincerely, Rick Segvich" On Friday I called and said yes I would. He said great, I will call you back in 30 minutes to get your credit card deposit. I said I thought you did not do that. I can come Tuesday. I was willing to take the chance. He said only for a short period. He told me he just needed to check with his manager to make sure everything was ok. Well four hours later I call him and he says my manager won't let me take the deposit. I knew at this point something was not right. He said I will put a sold sign on it and call me late afternoon tomorrow and I can take the deposit. Ok, I call at 4 and he says, nobody showed it all day and now someone i showing it. You can see where this is headed. Sure enough, I received this email. Hello Mark, Just to let you know that our Fleet man did sell the Van tonight! Sorry! My manager said he is going to check for one going through the Ford auctions to see if he can get another one by the end of next week! I will let you know if we pick one up! thanks! Sincerely, Rick Segvich This brings up all kinds of customer service questions. Why did you ask if I wanted to set up a time to pick the vehicle up if you were not willing to take my deposit or hold the van. Based on our conversation on Friday, I applied and received a loan and rented a car only to be given the run around for two days. This is poor customer service of the highest degree. I work in business and the number one rule is to do what you say you are going to do. Look at the reviews on here and other sites and run.
Gjovik Ford Mercury responded to this review
6/25/2014
HI Mark, We are very sorry and disappointed to hear of your experience with us. We never want a potential customer to feel misled or lied to in any way-- this was clearly a major breakdown in communication, among other things. We want to try to make this right so if you would be willing to discuss this matter further, please give us a call at (630)552-8058 so our General Manager can work with you. We thank you for your honest feedback and hope to hear from you soon.
rjboz5/07/2013 11:24:17 AM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Tom Conlin
Tom Conlin, the general manager truly went the extra mile for me. I had a transmission issue with my 2010 Taurus SHO that was described by a Ford TSB. The Ford data base said it did not apply to my car even though it looked like it should. If it needed to be done it would be covered by my extended warranty. Mr. Conlin checked with the Ford hot line and found that it did indeed apply and needed to be done. Thank you Mr. Conlin.
mabel194/25/2013 08:02:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Tom Conley
I have had a klunk when I turn right and go over a bump under the right front quarter panel. I had reported it and when the service guys couldn't reproduce the noise, one went on a drive with me so I could reproduce. It ended up that the cause of the noise was not anything mechanical but something with the body. I had some hail damage repaired in 2010 that may or may not have contributed to the problem. Not knowing the exact cause, Tom took the it upon himself to resolve this unusual situation. Through 3 days of disassembling, testing, and reassembling along with working with the company that had repaired the hail damage and Ford Motor Company, Tom and his technicians resolved the problem. Because the issue was not a mechanical issue, my warranty did not cover the costs BUT Gjovik did not charge me a dime to resolve the issue. In fact, they loaned me a car for the three days that my car was unavailable for me to use. I give Gjovik, Sherry (who kept in touch with me with updates), Tom and his technicians the highest rating. I am simply astounded at the effort they went through to be sure I was a happy customer. I recommend Gjovik for anyone who needs service done on their vehicle and therefore also recommend them when considering a used or new car purchase.
DOUGIE31511/01/2012 12:44:06 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:tom conlin
WE WOULD/WILL NOT RECOMMEND THIS DEALERSHIP TO NOBODY AS TO THE WAY WE TREATED BY THE GENERAL MANGER TOM CONLIN AS HE THINKS THE PUBLIC DOESN'T KNOW ANYTHING YOU DRIVE YOUR TRUCK INTO THE DEALERSHIP AND THEY WORK ON IT THEY MESS IT UP TELL YOU TO PAY FOR THE MESS UP AND WANT TO CHARGE 3TIMES WHAT THEY SAID TO GET THERE TOOL THEY BROKE OFF IN OUR ENGINE THE OTHER BOLTS SO WE HAD TO HAUL IT TO A DIFFANT SHOP TO GET DONE RIGHT AND FOR THE COST FOR THE JOB THEY WERE SUPPOSE TO IN THE FIRT PLACE WATCH OUT IF GET SOMETHING DONE THERE
fasteffie12/19/2010 07:12:53 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Mike
I went to look at a used Excursion and the salesman Mike was very good he put the truck on a hoist so I could look at the under carriage of the truck. During my inspection I found a broken rear exhaust manifold bolt on the left side, a commom problem with the V-10's. I also discovered the inside surface of the axle 1 right side brake rotor had rust on it from the shoes not making full contact. Both inside surfaces of the rear brakes were the same. Being in the automotive repair and inspection business for the last 25 years I had a rough idea of the cost of repairs. When we sat down with the sales manager he was beyond rude and basically called me a liar about items found during my inspection. He was so rude that even if he called today to offer the vehicle at the price I was willing to pay I would never go back to that dealership. If they inspect all their vehicles as badly as they did this one the buyer should truely beware of this dealership! I have bought many Ford vehicles from many different dealerships and never have I been so apalled at how I was treated. Its too bad that a dealership like this gets to display the Ford Blue Oval.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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