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Yokem Toyota Scion

1199 East Bert Kouns Industrial LoopShreveport, LA 71105
1-855-688-60121-855-688-6012
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Yokem Toyota has been serving the Ark-La-Tex for nearly 41yrs. We are a full service dealership with a certified Body/repair center. Our Signature Certified Toyota Servic ... Read more
Yokem Toyota has been serving the Ark-La-Tex for nearly 41yrs. We are a full service dealership with a certified Body/repair center. Our Signature Certified Toyota Service center brings you all you need to handle any repairs or claims on your NEW purchase. We are a Presidents award winner from Toyota. This is a distinguished and hard earned award for the Toyota Organzation. It signifies the Higher standards that we maintain for YOU the "Customer". Please call us at 1-866-492-9457.

Why You Should Buy a Used Car From Us

Yokem Toyota has been serving the Ark-La-Tex for nearly 41yrs. In that time we have developed a clear and fair method for our customers. We make no verbal implications. A ... Read more
Yokem Toyota has been serving the Ark-La-Tex for nearly 41yrs. In that time we have developed a clear and fair method for our customers. We make no verbal implications. All pricing, discounts, additions, shipping for any sale must be in the final paperwork to be valid.Due to human error, we reserve the right to postpone/refuse any sale until all corrections have been made. Please call 1-877-267-4135 to verify details of any vehicle.

Dealer Disclaimer

Yokem Toyota has been serving the Ark_LA_Tex Area for more than 37yrs. You will notice our President's Award with a renowned Toyota Certified Service and Collision Center ... Read more
Yokem Toyota has been serving the Ark_LA_Tex Area for more than 37yrs. You will notice our President's Award with a renowned Toyota Certified Service and Collision Center. In providing you the the Customer with great service, we ask the following: All pricing, specials, and details to all listings Must be confirmed by the dealership in order to maintain any changes or updates, Please call 1-877-267-4135 for confirmation. Our Goal " Higher standards, Lower prices!"
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Dealer Ratings

24-Month Overall Rating
Powered by
  • 4.4
    Customer Service
  • 4.3
    Quality Of Work
  • 4.9
    Friendliness
  • 3.9
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 12 
regina.acosta.1211/22/2014 02:10:07 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Marty in finance!
Great place to purchase a new or used vehicle!! Love my new FJ! Wil Terrell is the best! Very nice friendly staff with great vehicles!! Would definitely recommend them!!
Toyota4Life859/25/2014 02:42:06 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Gary Lindsey
Our family has stayed with Yokem throughout the years, with my parents being the exception with their two most recent vehicles. Sales experience has always been great, service has been wonderful (minus the overprice oil change, but thats with majority of dealerships.) Gary Lindsay is my particular advisor and he is amazing!! Anytime my car is kept overnight, he will set me up with a courtesy vehicle until mine is finished. As far as sales go, Leonard Washington is the guy that sold us our vehicles. He's always been very nice to us. He is now the sales manager, but the entire staff is wonderful. My only complaint is that the chairs in the waiting area aren't that comfortable if you have to wait for longer than an hour, ha. If you're looking to buy or get service, Yokem is where it's at with Toyota's! I live by my Toyota and will always drive one!
GarrettGoines6/18/2014 12:36:43 AM
2.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Marvin McHorse,Marvin McHorse,Jason Chillog,Marvin McHorse,Marvin McHorse,Jason Chillog,David Key
*IF YOU ARE CONSIDERING BUYING A VEHICLE FROM THIS DEALERSHIP, PLEASE READ THIS ENTIRE REVIEW. I PURCHASED A $20,000 VEHICLE THAT HAS NEEDED $6000 IN REPAIRS IN 60 DAYS, AND NOW HAS A VOIDED WARRANTY FROM THIS BUSINESS NOT DOING ITS JOB! This is the information regarding my recent automobile purchase (a 2008 Toyota Tundra with 43,000 miles on it) from Yokem Toyota in Shreveport, Louisiana. The vehicle needs $6000 worth of repairs from 60 DAYS from the purchase date with a VOIDED WARRANTY from parts that were installed PRIOR TO THE SALE. Vehicle was test driven and signed for on 3/22/2014. Vehicle had 42,300 miles. At the point of purchase I was offered a warranty through Toyota Extra Care. I purchased a $1800 3 year, 36,000 mile coverage plan. I was told by the financial advisor that I could not purchase a Toyota warranty after the vehicle left the dealer because it had been thoroughly inspected by their service department AND WAS PROVEN TO TOYOTA TO BE IN WARRANTABLE SHAPE. Vehicle was picked up the next weekend on 3/27/2014. Drivetrain noise was horrible, I checked the differential fluid and found it full of metal. The fluid was replaced before I even got the vehicle all the way home. It was driven home on 3/28/2014 and went straight to my local Toyota dealership (Philpott Toyota) for service. On the commute from Shreveport to Nederland the check engine light also came on (later found out to be the passenger side catalytic converter), the serpentine belt started squeaking, and I received a call from the person following me home that I had a brake light out. Vehicles must be able to be inspected by the state to be sold by dealerships, this one was not. The dealership asked me to claim the catalytic converter and the differential under warranty (which I feel I should have not had to do). The warranty that I had purchased for the truck would not cover either because the truck had modifications. The factory exhaust "y" pipe had been cut to fit an aftermarket muffler, and the differential had traction/stabilizer bars bolted to it. After warranty denied the claims, Yokem Toyota agreed to pay for those repairs. I asked for them to cover the squeaking belt also and was denied. I paid the $40 and put the belt on myself. The service manager admitted to hearing the belt squeaking while the vehicle was in his shop but stated it was not a necessary repair. These repairs were completed at 42,543 miles and SHOULD HAVE BEEN COMPLETED PRIOR TO THE SALE OF THE VEHICLE. *Upon finding out that the warranty that yokem had sold me would not cover the differential, I was informed by the service manager of yokem that the warranty would not cover the item due to it being already broken prior to the sale of the vehicle. I called the warranty company myself to find out why the item was not covered. Toyota told me the differential could not be warrantied due to the modification (traction bars) installed on the vehicle. I was sold the vehicle and the warranty on the vehicle with the traction bars ON. After the repairs had been completed, I asked Toyota Extended Care warranty what I could do to make the truck warrantable. I was instructed to remove the traction bars, so I spent my own time removing them that week. The truck was making the same noise again on or around 4/11/2014. The vehicle was taken back to Philpott to be looked at. The dealership had to drain the differential 3 times to remove all of the metal shavings that had been left behind they say they could not clean. Service records submitted saying the traction bars had been removed from the truck at this time (43,012 miles). Vehicle was taken back to Philpott Toyota for the same noise on 5/9/2014 . The truck has 43,798 miles on it at this time, a total of around 1500 total miles from Yokem Toyotas lot to this time. A bearing was found to be bad in the transmission, and the unit needs to be replaced. Warranty was called on the issue, and the claim was denied due to the traction bars being installed previously. Yokem Toyota has denied covering the transmission repair. The vehicle would have never been purchased if I would have not been able to buy a reputable, honorable warranty on it. Yokem Toyota refused to take the vehicle back on May 23rd, 2014 at 3:25 PM. I either need the full amount paid for the vehicle back ($18,800), the vehicle taken back with no credit damaged, or for every repair up to 3 years or 36,000 miles from the point of purchase to be covered.
michaelhayes6312/26/2013 08:31:39 PM
2.0
Overall Rating
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Gilbert Gerstmann
RUN AWAY FROM THIS PLACE. The first clue that these guys are crooked is that they wouldn't answer simple questions. They seemed to just want to get us to go there and "work it out." It took dozens of emails and texts and several calls, including to the GM of the Yokem Toyota, just to get them to tell us payment we'd be facing if we bought the car with no down payment. BIG RED FLAG. We live 5 hours away, so a drive there and back is substantial. In fact, you might say that once we drove all that way, we'd be inclined to buy a car rather than driving all the way back home. I was VERY suspicious that they were thinking the same thing. They never offered to have the car transferred to a dealer near us. They really wanted us there. We finally agreed on the price of the car, and we obtained financing from another bank which was 1.5% LESS than Toyota was offering. They understandably couldn't guarantee a trade-in value for our car without seeing it, but we gave them all the information about it we could, including year, make, model, miles, etc. It has a clean Car Fax report. They gave us a range from $21,900 to $25,900 for our car, in writing, depending on the condition of the car. Before my wife left on the long trip, I confirmed with the salesperson one last time the details of the deal, including the fact that $25K for our car was not unrealistic if it was in very good shape. Off she went, despite my strong reservations. As you probably have figured out by now, they pulled a classic BAIT AND SWITCH on us. They told my wife they could only give her $21K for our car. They said it was in great condition, but the miles on it made the value drop. Remember we had given them the miles back in the beginning, and gave them PLENTY of opportunities to change their mind. The $21K was BELOW their LOWEST estimate for our car! When my wife called me I was furious that Yokem Toyota would try to pull such a ridiculous and transparent stunt. Through a friend, we had spoken to someone at Toyota Corporate who knew the owner and GM at Yokem, and assured us that we would get the absolute best deal. So when my wife told them that she was leaving, they tried to get her to "meet us in the middle". Clearly they weren't offering us the BEST DEAL possible. They were STILL NEGOTIATING. Here's the punchline. The last thing they told my wife was: "You've come all this way, I'd hate for you to have to drive all the way home in your old car." So there you go, they wanted to pull that tactic on us all along. We took the bait, and then they made the switch. So as I write this my wife is driving home, alone in her old car, angry and frustrated, all because Yokem Toyota behaved dishonestly and shamefully. Everyone from the salesperson up to the General Manager had an opportunity to be honest with us. To make it right. No one did. Toyota may have a good product, but this experience has pushed me back to their competition, where I've had very good experiences in the past. And if I ever do buy a Toyota, it won't be within a 100 miles of Yokem Toyota.
Yokem Toyota responded to this review
4/18/2014
We appreciate you taking the time to leave a review and we are truly apologetic that your latest visit did not live up to the standard that we, as a dealership, set for ourselves. If you give us the opportunity to earn your trust and business again, we will exceed your expectations. Please don't hesitate to contact us if there is anything you need.
Camry019/03/2013 07:26:33 PM
4.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Willie/Angela
Our salesperson and the person handling the paperwork were wonderful! The "absent" person that the salesperson had to go talk to about price/deal no so good. He/she kept sending the salesperson back with the question, "What does your monthly note need to be?". We said multiple times that the monthly was not an issue, rather, the bottom line (sales price + trade in =). This went on 3 different times. I can honestly say that with 2 kids in tow, 100 degree + weather, towards the end of a Saturday, if he had to come ask us that same thing again I would have walked out! If a customer says something not just once but twice TAKE THE HINT!!! We are repeat customers to Yokem. This was the worst of the 3 experiences I can recall. Keep in mind...salesperson GREAT; lady completing paperwork GREAT; unknown negotiator not so much!
Yokem Toyota responded to this review
9/17/2013
Camry01, Thank you so much for voicing your concern and suggestion. I will remind the "Sales Managers" (Absent Person) to listen to our customer's concerns. We are all very appreciative of you buying from us over and over again. We hope the next time you are in need of our services we give you the service you deserve. All I can do right now is personally apologize for the treatment and make sure your feedback goes unheard. Thank you again!
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