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Mercedes-Benz of Silver Spring

3301 Briggs Chaney RdSilver Spring, MD 20904
1-877-250-50141-877-250-5014
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why ... Read more
Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 300 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland! We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter

Why You Should Buy a Used Car From Us

Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why ... Read more
Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 300 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland! We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter

Languages Spoken

  • Español
  • 한국어

Dealer Disclaimer

PURCHASING YOUR NEW Mercedes-Benz - For many people purchasing a vehicle through the Internet is a new experience. Our hope is that you will find this purchase to be your ... Read more
PURCHASING YOUR NEW Mercedes-Benz - For many people purchasing a vehicle through the Internet is a new experience. Our hope is that you will find this purchase to be your most enjoyable automotive transaction ever. Sale price is plus tax, tags & $299 dealer processing charge. Please contact us for your exclusive internet pricing.
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Dealer Ratings

24-Month Overall Rating
  • 3.9
    Customer Service
  • 3.5
    Quality Of Work
  • 3.7
    Friendliness
  • 3.5
    Overall Experience
  • 3.9
    Price

Dealership Reviews

1 - 5 of 251 
ostia2/04/2015 03:19:25 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Costlow
I am always impressed and extremely pleased with the level of services and customer service I get each and every time I step into the service department at the Mercedes Benz Silver Spring. My team leader Chris Costlow is such a wonderful man who would go above and beyond the call of duty to help you navigate complex situations. . He is very knowledgeable and provides outstanding and superior customer service. He would take time to educate and advice you on your car services and needs. I have been a loyal customer of him for over ten years. He always responded to my questions quickly and helpful Chris, your positive attitude and customer service will go a long way in building equity, trust and goodwill with your customers and the dealership you serve. Thank you Michael Iloanya
Mercedes-Benz of Silver Spring responded to this review
2/05/2015
Michael Iloanya - Thank you for your encouraging review of Mercedes-Benz of Silver Spring. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Mercedes-Benz of Silver Spring.
Richy1/17/2015 04:09:36 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Christian Gonzales, Andrea ( Corporate Customer Service ).
Unrivaled, Exceptional, Premier, etc.! All words. I am so disappointed I can only hope some day American government can hold Organizations accountable for their promises, boasting, and false advertisements. Quality? Ok. Why is it a 2014 Mercedes-Benz ML 350 has MB-Tex seating that according to Andrea from Mercedes- Benz Corporate Customer Service, states "can stain very easily especially if the consumer does not wash or dry clean any new clothing items before sitting in the vehicle." Excuse me, first and foremost Why are you building an inferior product for a World Class Quality Vehicle Like Mercedes-Benz? Seats that can not be sat in unless the consumer first washes or dry cleans their clothing prior to sitting in their $60,000.00 vehicle? Am I also supposed to stop every individual, including but not limited to professional clients I take to lunch for business purposes, before they get in my car and ask them if they have in fact washed or dry cleaned their clothing? If they have not, I guess I have to tell them they can not sit on my MB-Tex seats because they are going to get stained and Mercedes- Benz expects me to understand this is not their problem for building an inferior material " MB-Tex" and I should have to live with this staining issue throughout the ownership of this vehicle. With all that said I have always washed my clothes and/or dry cleaned them upon purchase. This should be a choice not a must before sitting on any seating product in any vehicle. My vehicle seats were still stained ridiculously even with all clothing being washed and/or dry cleaned. Why is this? It is because this MB-Tex is an inferior product that has no place in any vehicle much less a Quality Mercedes-Benz!
Mercedes-Benz of Silver Spring responded to this review
2/03/2015
Richy, I am sorry to hear about your unsatisfactory experience thus far with your MB-Tex seats. Please allow me the opportunity to see if we can somehow find a resolution to your issue. I can be reached by email at jimelefantis@mileone.com or direct at 301-890-7658. I look forward to hearing from you. Jim Elefantis, General Manager, Mercedes-Benz of Silver Spring
Cantdickme9/12/2014 01:38:37 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Mike Shildt
I took my car to the service dept for balance/rotation of tires. The gentleman gentleman had my car look at and came back with price and what other service that was required on car. I stated thanks I would have them done at another time. White waiting for my car, I remembered the remove some of the oil service light was coming on. So I ask the gentleman how much was a regular oil change. He gave me a price of $260, and I stated again a regular oil change. He repeated the price. I sat down and called two Mercedes dealership and ask the same question they gave me an price of $94 dollar. The woman stated the price that was quoted was on an service D. So I went to the receptionist and ask for the service manager. The service manager in tried to justify the over price. I told the service manager it was not my first time on this rodeo (I have another Mercedes) and if they needed the money just ask me for it. I've completed two survey and I am still waiting on response. The survey ask would I like to have someone to call me, FOR THE THIRD TIME, YES I WOULD.
Mercedes-Benz of Silver Spring responded to this review
9/16/2014
Thank you for taking the time to review Mercedes-Benz of Silver Spring. We appreciate and value your feedback about our dealership. We apologize for your recent experience in our Service Department and would like to make this right. We would like to speak with you directly to rectify the situation. Please contact Jim Elefantis, General Manager at Mercedes-Benz of Silver Spring, at 301-890-7658 or jelefantis@mileone.com with your concerns and questions. We hope to hear from you soon to make sure this issue is corrected. Thank you again.
sullikev8/11/2014 09:35:13 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Zelaya
I visited 2 other local Mercedes-Benz dealerships in Washington D.C. before driving 67 miles to Mercedes-Benz of Silver Spring. On August 8, 2014, I was greeted by Tony Zelaya who genuinely focused on my automotive requirements and budgetary concerns. He took his time and did not pressure us at all. I was impressed with his friendliness and good nature. He really put us at ease. He drew upon all of his resources (sales management, finance etc.) to help land us in the Mercedes-Benz of our dreams and with affordable investment options. He followed-up the next day to ensure everything is OK (it was!). My impression of Tony Zelaya and of Mercedes-Benz of Silver Spring is that they are invested with their customers. It's all about building that relationship that can be hard to find at other car dealerships. I feel so comfortable with Tony that I am referring my family and friends to him. I highly recommend Tony Zelaya to all. Thank you!
Mercedes-Benz of Silver Spring responded to this review
8/25/2014
Thank you for your heartfelt response! We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Tony Zelaya lead you to your new Mercedes-Benz, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Mercedes-Benz of Silver Spring. Thank you again and have a great day!
davidus5/19/2014 08:52:14 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Castro
I am very critical when it comes to service so when I say Chris is the best I mean it. He keeps you informed and is a very honest guy. It is always a pleasure to deal with him. I have watched him deal with other demanding customers and he does everything possible to make them happy. He has a real talent. He even has called me a week later to see how the car is...
Mercedes-Benz of Silver Spring responded to this review
6/25/2014
Good afternoon davidus! BMW of Silver Spring would like to personally thank you for taking the time to write this extremely positive review. Chris is a highly valued member of our team here and we will be sure to share your feedback with him! Thank you and be sure to visit us soon!
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