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Mercedes-Benz of Silver Spring

3301 Briggs Chaney RdSilver Spring, MD 20904
1-877-250-50141-877-250-5014
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why ... Read more
Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 300 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland! We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter

Why You Should Buy a Used Car From Us

Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why ... Read more
Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 300 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland! We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter

Languages Spoken

  • Español
  • 한국어

Dealer Disclaimer

PURCHASING YOUR NEW Mercedes-Benz - For many people purchasing a vehicle through the Internet is a new experience. Our hope is that you will find this purchase to be your ... Read more
PURCHASING YOUR NEW Mercedes-Benz - For many people purchasing a vehicle through the Internet is a new experience. Our hope is that you will find this purchase to be your most enjoyable automotive transaction ever. Sale price is plus tax, tags & $299 dealer processing charge. Please contact us for your exclusive internet pricing.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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Dealer Ratings

24-Month Overall Rating
  • 4.3
    Customer Service
  • 4.0
    Quality Of Work
  • 4.1
    Friendliness
  • 4.1
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 249 
Cantdickme9/12/2014 01:38:37 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Mike Shildt
I took my car to the service dept for balance/rotation of tires. The gentleman gentleman had my car look at and came back with price and what other service that was required on car. I stated thanks I would have them done at another time. White waiting for my car, I remembered the remove some of the oil service light was coming on. So I ask the gentleman how much was a regular oil change. He gave me a price of $260, and I stated again a regular oil change. He repeated the price. I sat down and called two Mercedes dealership and ask the same question they gave me an price of $94 dollar. The woman stated the price that was quoted was on an service D. So I went to the receptionist and ask for the service manager. The service manager in tried to justify the over price. I told the service manager it was not my first time on this rodeo (I have another Mercedes) and if they needed the money just ask me for it. I've completed two survey and I am still waiting on response. The survey ask would I like to have someone to call me, FOR THE THIRD TIME, YES I WOULD.
Mercedes-Benz of Silver Spring responded to this review
9/16/2014
Thank you for taking the time to review Mercedes-Benz of Silver Spring. We appreciate and value your feedback about our dealership. We apologize for your recent experience in our Service Department and would like to make this right. We would like to speak with you directly to rectify the situation. Please contact Jim Elefantis, General Manager at Mercedes-Benz of Silver Spring, at 301-890-7658 or jelefantis@mileone.com with your concerns and questions. We hope to hear from you soon to make sure this issue is corrected. Thank you again.
sullikev8/11/2014 09:35:13 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Zelaya
I visited 2 other local Mercedes-Benz dealerships in Washington D.C. before driving 67 miles to Mercedes-Benz of Silver Spring. On August 8, 2014, I was greeted by Tony Zelaya who genuinely focused on my automotive requirements and budgetary concerns. He took his time and did not pressure us at all. I was impressed with his friendliness and good nature. He really put us at ease. He drew upon all of his resources (sales management, finance etc.) to help land us in the Mercedes-Benz of our dreams and with affordable investment options. He followed-up the next day to ensure everything is OK (it was!). My impression of Tony Zelaya and of Mercedes-Benz of Silver Spring is that they are invested with their customers. It's all about building that relationship that can be hard to find at other car dealerships. I feel so comfortable with Tony that I am referring my family and friends to him. I highly recommend Tony Zelaya to all. Thank you!
Mercedes-Benz of Silver Spring responded to this review
8/25/2014
Thank you for your heartfelt response! We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Tony Zelaya lead you to your new Mercedes-Benz, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Mercedes-Benz of Silver Spring. Thank you again and have a great day!
davidus5/19/2014 08:52:14 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:David Castro
I am very critical when it comes to service so when I say Chris is the best I mean it. He keeps you informed and is a very honest guy. It is always a pleasure to deal with him. I have watched him deal with other demanding customers and he does everything possible to make them happy. He has a real talent. He even has called me a week later to see how the car is...
Mercedes-Benz of Silver Spring responded to this review
6/25/2014
Good afternoon davidus! BMW of Silver Spring would like to personally thank you for taking the time to write this extremely positive review. Chris is a highly valued member of our team here and we will be sure to share your feedback with him! Thank you and be sure to visit us soon!
Glenn172684/04/2013 09:15:52 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:James park
Nothing bad to say about the dealership. After an awful experience at another Mercedes-Benz dealer in the area. I contacted James Park from the Silver Spring at Mercedes-Benz he worked extremely hard to get the deal that we were promised at another dealership without the hassles and issues from the other dealer. From start to finish this was by far the smoothest transaction we have ever made. I am outside of the area by 60 miles. I explained my dissatisfaction for the way the other dealer was doing business in order to earn my business we discussed all information of the transaction prior to them seeing my car discussing down payment money and working out the financing always complete after a 60 mile ride within one and a half hours I had my car and on my way home. I cannot say enough great things about the sales consultant James Park or the dealership Silversprings Mercedes-Benz their professionalism has earned my business. I would recommend James Park as well as Silver Spring Mercedes-Benz to anyone looking to buy a certified preowned Mercedes. If I could give the staff and the dealership 10 gold stars I certainly would there were no issues with my trade and no issues with the purchase again the transaction was extremely smooth.
Mercedes-Benz of Silver Spring responded to this review
4/17/2013
Thank you for your heartfelt response Gleen17268. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that James lead you to your new Mercedes-Benz, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Mercedes-Benz of Silver Spring. Thank you again Gleen17268 and have a great day! http://www.facebook.com/MercedesBenzofSilverSpring
youngqc3/05/2013 09:20:17 AM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Stewart Schulze
Stewart Schulze was excellent in the service he provided. However, I do have a problem with the financial aspects of the purchase. The interest rate listed on the loan papers is not accurate. It does not produce the monthly payment amount per an amortization table I inputed the fiqures into. A $32.00 check was issued to wife for the overpayment of title and tags fees she was charged. The appropriate and correct accounting procedure would have been to reduce the balance paid by that amount, which is subject to 60 months of interest. The $32.00 check does not offset the error made by Hamed Panjshiri.
Mercedes-Benz of Silver Spring responded to this review
3/07/2013
Ms. Young, We greatly appreciate your business, and are glad that you are happy with your new Mercedes-Benz. In regard to the refund you were issued for the tag overpayment, it is standard procedure for the dealer to refund any money to the customer, who can in turn use that money at their discretion. You are certainly welcome to forward that money to the bank to lower your principle loan balance, thus negating any interest charges on the $32 in question. As for the monthly payment you are questioning, we would be happy to go over your paperwork with you to show you how the monthly payment is calculated. We are always here to answer any questions and concerns you may have, and will continue to do so throughout your ownership experience. Steve Gluck, General Sales Manager, Mercedes-Benz of Silver Spring, 301-890-3030, sgluck@mileone.com.
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