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Mercedes-Benz of Silver Spring

3301 Briggs Chaney RdSilver Spring, MD 20904
1-888-449-93461-888-449-9346
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why ... Read more
Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 300 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland! We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter

Why You Should Buy a Used Car From Us

Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why ... Read more
Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 300 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland! We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter

Languages Spoken

  • Español
  • 한국어

Dealer Disclaimer

*PURCHASING YOUR NEW Mercedes-Benz - For many people purchasing a vehicle through the Internet is a new experience. Our hope is that you will find this purchase to be you ... Read more
*PURCHASING YOUR NEW Mercedes-Benz - For many people purchasing a vehicle through the Internet is a new experience. Our hope is that you will find this purchase to be your most enjoyable automotive transaction ever. Sale price is plus tax, tags & $299 dealer processing charge. Please contact us for your exclusive internet pricing.
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Dealer Ratings

24-Month Overall Rating
  • 3.4
    Customer Service
  • 3.6
    Quality Of Work
  • 3.7
    Friendliness
  • 3.2
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 256 
nleeumd7/15/2015 01:10:20 AM
1.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:James Mcdonald
I was in the market for a pre-owned vehicile they had listed for sale. I called the dealership to confirm the availability. Spoke the one of the salesman, said it was being listed at the BMW dealership in their complex; however, it was avaliable for sale and he woud be open to show it. I confirmed that I could see it within the hour. After asking when I could see it, we confirm a date and time and he said he would drive the vehcile back to the MB dealership for me to view. He send me an appointment remminder via e-mail I spent over an hour driving from Arlington to Silver Spring in rush hour traffic. The salesman later confirmed that he had the vehicle in his posession and was avaliable for sale while en route. As I approached the dealership, he called me and said the vehcile was sold. Shocked, I drove to into the lot, met with the salesman in person and said another salesman had sold the car after another customer saw it sitting on the lot. Now I understand business is business; but the only reason the car was on this particular lot was it was brought over to be shown to me, and there was a clear lack of communcation with sales people at their dealership. After the salesman expressing regret, I was even more upset after meeting with their sales manager who concluded, "we don't hold cars." with the body language of indfference and never making eye contact with me as he was too busy to addrress me as he had other things to take care of. It was not a question about holding a car, it was about calling me up and letting me know that another person was interested in the vehcile and giving me an opporutnity after I invested time to come, it was about showing some regret in a lack of protocol. At the end the day, since I havent been a previous customer, I walked out of their dealership without any sincere apology. I will never purchase or recommend any of my friends and clients to purchase from this dealership, in fact; I will purposefully go out of my way to make this point! I would rather walk 1000 miles barefoot on hot molten asphalt than to get into a vehcile sold by their dealership!
Mercedes-Benz of Silver Spring responded to this review
7/16/2015
Neal, We sincerely apologize for your inconvenience. It is somewhat unusual to have multiple customers interested in the same vehicle at the same time but common practice in our industry is cars are sold on a first come, first serve basis. While no commitment was made to hold this car, we apparently didn’t inform you that other customers were interested in this car, which the salesperson may not have known. As was explained, while you were in route another customer came in and immediately purchased the car while working with another salesperson. You were immediately called as soon as the car was sold. We apologize for your inconvenience and that you felt the manager didn’t have empathy for the situation. Should you have additional questions or concerns, or would like to further discuss, please contact our General Manager, Jim Elefantis at jelefantis@mileone.com or 301-890-7658. Again, thank you. We hope we can be of service to you in the future.
Mercedes-Benz of Silver Spring responded to this review
7/17/2015
So having an appointment with you has no purpose and its basically just a free for all at your dealership for salesman and potential clients alike. Anyone who is buying from across town or out of state, confirming they are on their way, has no bearing whatsoever. You'd rather confirm a sale and deal with an upset prospective client afterwards: Ok. Sales 1st, Clients last. The salesman should have been more astute on what was going on with this vehicle for at least the hour from when I first called to when I arrived. Its one thing to call me and tell me the vehicle was sold if I was not physically coming. Its should be standard service for a salesman to bring a car to the lot to show and make sure everything is ready for my arrival and be aware of other interest in the vehicle. I'm surprised that you say this happens so rarely and your comments here conflict what was said to me over the phone from your pre-owned manager. I'm sure you are on the path to build client loyalty. I hope for your business sake protocols change on how you handle this scenario in the future.
Lanephd6/15/2015 06:01:53 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Walton answer sales manager
I visited the dealership on Sunday May 31 to view GL450. I previusly purchase an E500 a few years ago along with other family purchase of ML350 and CLS500 in 2006. During my sales transaction process and inquiry the sales associate made comments such as people don't have problems showing us there bank statements, surprise because I do not participate in online banking, and sarcastic. The. Manager at the time did not make us feel welcome and my experience in comparison to 2006 at this dealership to now is horrible. I understood the need to see documents because of exporting but the sales person comment, you should be excited to be purchasing a Mercedes and my observation of other staff was disappointing. Luckily, Commomwealth Credit Union representative spoke about alexandria Mercedes and my experience this evening was professional and earned my business. I will not refer patients, family, or friends to Mercedes Benz of silver spring anymore.
Mercedes-Benz of Silver Spring responded to this review
6/16/2015
Dear Lanephd, We sincerely apologize if you were offended in any way during your visit to our dealership. All dealerships have certain responsibilities to the vehicle manufacturers to avoid selling a vehicle that is being purchased for export or the dealership is subject to significant financial penalties. The vehicle you expressed interest in is often sought after by exporters so we needed to perform certain required steps for due diligence, especially for a shopper from out of our area, like yourself. Please accept our apologies if we failed to properly communicate why certain questions were asked. If you would like to discuss this further, please contact Jim Elefantis, General Manager, at 301-890-3030 or jelefantis@mileone.com.
christian5/14/2015 04:25:24 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:STEVE GLUCK , MARCELLO VIA
HONESTLY I HAVE BEEN ASSOCIATED WITH MANY DEALERSHIPS FOR 40 YEARS THIS COMPANY IN ITS ENTIRETY IS BY FAR THE BEST IN EVERY WAY SERVICE , FINANCING ,DISCOUNTS WARRANTIES AND ALWAYS READY TO HELP EVEN MONTHS AFTER THE SALE YOU FEEL RESPECT AT ALL TIMES . THEY GET 100 IN MY BOOK AND ALL THE PEOPLE I SENT TO BUY CARS FEEL THE SAME BILL WILLIS
Mercedes-Benz of Silver Spring responded to this review
6/01/2015
Greetings christian! Thank you for stopping by Mercedes-Benz of Silver Spring. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon! www.facebook.com/MercedesBenzofSilverSpring
linda4/04/2015 10:02:30 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Khalil Nuri
I would like to thank Khalil Nuri for all of his help, patience and professionalism. He was extremely motivated to assist me yet never pressured me in any way. He took time to explain and demonstrate the many features on the car. He is very knowledgeable and answered my questions completely. Thank you Khalil!!
Mercedes-Benz of Silver Spring responded to this review
4/06/2015
Thank you for your complimentary feedback of Mercedes-Benz of Silver Spring. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
beasgo3/27/2015 04:07:02 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Wasfi
I have a great experiences with Tony Wasfi as my service representative thru out the years (1999). True professional and would highly rank his ability and knowledge as a service manager. Although the prices are a little costly when you bring your car for corrective maintenance; My car has never gone back into service for same problem. Highly recommended. GSB
Mercedes-Benz of Silver Spring responded to this review
3/30/2015
Good morning! Thank you so much for your kind comments. Mercedes-Benz of Silver Spring is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again for the highly praised review!
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