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Mercedes-Benz of Silver Spring

3301 Briggs Chaney RdSilver Spring, MD 20904
1-888-449-93461-888-449-9346
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why o ... Read more
Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 300 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland! We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter

Why You Should Buy a Used Car From Us

Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why o ... Read more
Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 300 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland! We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter

Languages Spoken

  • Español
  • "中文"
  • 한국어

Dealer Disclaimer

*Your additional costs are sales tax, tag and title fees for the state in which the vehicle will be registered, freight ($925 on all New Mercedes-Benz Models); ($995 on a ... Read more
*Your additional costs are sales tax, tag and title fees for the state in which the vehicle will be registered, freight ($925 on all New Mercedes-Benz Models); ($995 on all New Sprinter Models), any dealer-installed options (if applicable), and a $299 dealer processing fee. Every Internet Price is subject to change, and prior sales are excluded from these offers. While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with the dealer.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 3.8
    Customer Service
  • 3.8
    Quality Of Work
  • 4.1
    Friendliness
  • 3.7
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 261 
juner209041/11/2016 08:16:38 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jerrod Dunham, Louis Pradel, Abdool Alli, Michael Schildt,
I bought my vehicle here and have had it serviced here for the past two years. My experiences are always superb. The customer care is excellent. They find every way to save money while making sure that the vehicle is in tip top performance. In one instance, my tire had a nail in it and my service representative Mr. Jerrod Dunham went over and beyond to find the warranties and send pictures, etc so that in the end I paid NOTHING. NO CHARGE!! With this free of charge service, I was still treated as if I were paying full service and then some. Everyone is wonderful. Mr. Louis Pradel helped me today to identify why my service engine light was on. He found ways to get the best deals while getting my vehicle out of the danger zone (thermostat, brakes, tires, etc. replacements).
Shawn12/14/2015 02:09:37 PM
2.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Louis D'Angelo
From this year started I'm having problems with my car spend over $12,000 on service , had my car tow in Wednesday picked it up Saturday and my car still have the same problem, I don't think that the technician know what he's doing or recommend ,it's Monday morning have to tow my car in again same problem battery
Y. Karodeh12/03/2015 12:11:58 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Costlow
Herb Gordon Mercedes has consistently earned our loyalty and business for the last 13 years and 2 consecutive Mercedes Benz purchases, simply because they are professional and know how to treat and handle customers both at the time of purchase and most importantly throughout the post-purchase period, however long that might be. There are many good reasons as to why we have Herb Gordon Mercedes maintaining our cars, but the most important of all is the presence of Mr. Chris Costlow, our Service Team Manager. Chris vast working knowledge, unbiased honest counsels augmented with excellent customer service skills and responsiveness to customer needs are stellar and unparalleled! An absolute pleasure with whom to work. Thank you Chris for going over and above your call of duty, not once or twice but ALWAYS!
gosco00710/25/2015 11:25:00 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Zelaya
I have really enjoyed this experience, thanks so much to Tony Zelaya from the moment myself and my wife worked into the dealership. Himself and his supervisor (Keith) put our need first. I have enjoyed this experience and i'll definitely refer other people.
Mercedes-Benz of Silver Spring responded to this review
10/26/2015
Good afternoon gosco007! Mercedes-Benz of Silver Spring would like to personally thank you for taking the time to write this extremely positive review. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
nNoah Lightman8/28/2015 02:25:51 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Celestin Lovence
they were friendly, and helpful and we were able to buy a new Mercedes in our price range. They called the next day to offer further assistance in helping us understand the many features in our new car. I would recommend them to our friends.
Mercedes-Benz of Silver Spring responded to this review
10/09/2015
Hi nNoah Lightman, thank you for your positive feedback of Mercedes-Benz of Silver Springs. We are appreciate your feedback and encourage you to stay in touch so we can assist you with any of your automotive needs. Thank you again nNoah Lightman for your review.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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Mercedes-Benz of Silver Spring : Silver Spring, MD 20904 Car Dealership, and Auto Financing - Autotrader