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Mercedes-Benz of Silver Spring

3301 Briggs Chaney RdSilver Spring, MD 20904
1-888-449-93461-888-449-9346
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why o ... Read more
Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 300 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland! We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter

Why You Should Buy a Used Car From Us

Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why o ... Read more
Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 300 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland! We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter

Languages Spoken

  • Español
  • "中文"
  • 한국어

Dealer Disclaimer

*Your additional costs are sales tax, tag and title fees for the state in which the vehicle will be registered, freight ($925 on all New Mercedes-Benz Models); ($995 on a ... Read more
*Your additional costs are sales tax, tag and title fees for the state in which the vehicle will be registered, freight ($925 on all New Mercedes-Benz Models); ($995 on all New Sprinter Models), any dealer-installed options (if applicable), and a $299 dealer processing fee. Every Internet Price is subject to change, and prior sales are excluded from these offers. While every reasonable effort is made to ensure the accuracy of this information, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with the dealer.
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Dealer Ratings

24-Month Overall Rating
  • 4.1
    Customer Service
  • 4.0
    Quality Of Work
  • 4.2
    Friendliness
  • 4.0
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 271 
AMG5/10/2016 03:39:57 PM
5.0
Overall Rating
Customer Service
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Zelaya
Tony Zelaya answered every question that I had and worked hard to reach an agreement that was fair to everyone. He earned my trust early on in the process and still has it. Everything he said has proven to be true. I am thrilled with my new car.
Mercedes-Benz of Silver Spring responded to this review
5/11/2016
Hello, Mercedes-Benz of Silver Spring would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we've succeeded. I will be sure to share your feedback with Tony Zelaya and the team! Thank you again for your review.
akilahb5/09/2016 03:16:55 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:keith/paul (dishonest)
I have spent 4 hours in the Mercedes-Benz of Silver Spring dealership today and it was horrible. I went in there to buy a 2016 GLE 350. I was putting down more than $17K on the purchase. I chose it about a week ago and had the car transferred to this dealer. I had to turn in my lease from Mercedes, which was a 2014 E-Class. Now, I got there at 9:47am this morning. When I walked in I told the gentlemen that I went over my miles and my salesman told me, "don't worry we will work out everything." I remember going to Mercedes-Benz of Alexandria and they told me that they usually forgive miles (approximately 5k over lease contract if they can keep you). Well, I was over by almost 12K but buying a brand new truck and going with their finance company even though I could have gotten a better rate with my credit union. I completed all the paper work for my new GLE and I worked out some minor damage regarding the E-Class (scratches, tire had a bubble, etc. for $750). The salesman (Keith) who was dealing with me for the return of my lease shook my hand when we settled on the $750 for minor damages. I was told that I was done with all expenses for my lease car. He specifically said that, "you are done with this car." They agreed to roll my remaining lease payments in my new car payment (a promotion they were running nationwide). I thought I was set, I had my new keys and almost out of the door. Well, I remembered what happened to me in Alexandria (the other Mercedes dealership). They tell you one thing, and then you get a bill in the mail for another. I asked Keith for a copy of my receipt showing that I didn't owe anymore on the lease (E-350) and then he tells me that's not what we agreed to and they would be charging me for the extra miles at the tune of $3K. I was livid...they tried to act like they didn't see the mileage earlier but that's xxxxxxxx because they had the car since 9:47am and they drove it around. Second, they were going to let me believe that we settled on the lease car for $750 and go home and receive a bill (makes me angry just thinking about it). I hate dishonest care dealers and that is exactly what Mercedes has devolved into. I went to them because of luxury. This would have been my third Mercedes in 4 years. And get this, my husband was getting ready to buy the the S50 coupe for $113k. They through all that away for dishonest care dealership practices. Especially, since I walked in saying I went over the miles. Please don't got to this dealership. They are dishonest and not worth your business. If you work hard, and now want to celebrate your success, please don't do it with this dealership. Their practices were just horrendous. I was there for 4 hours and left empty handed. I demanded my money back. They didn't even try to comprise with me and say. We would forgive 5k miles and just pay $1k. Nope, they pulled this when I had the keys of my new GLE and was about to leave. I want to warn others who are in the market for a luxury vehicle. This is not the dealership for you!
SharonLee4/19/2016 03:17:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dorith (?)
Service was professional and efficient. Time wasn't wasted trying to interest us in other vehicles from the one we chose. Was able to test drive another vehicle before making my selection.
Mercedes-Benz of Silver Spring responded to this review
4/20/2016
Mercedes-Benz of Silver Spring appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new vehicle for a checkup! Thank you again SharonLee for the highly praised feedback.
RBH4/12/2016 02:23:22 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Zelaya
Our first purchase at the Mercedes-Benz of Silver Spring dealership in Maryland was a great experience! We were referred to Tony Zelaya who we highly recommend—he was very friendly, professional, and knowledgeable. Tony really listened to what we were looking for in a new vehicle. Others in the dealership were also eager to answer our questions and concerns. We were impressed with their willingness to work with us to make a deal. Tony was able to procure a new vehicle from a dealership from a distant state. Our GLE450 Coupe was delivered in pristine condition and Tony took the time to go over all aspects of the car. In prior years we always purchased our new Mercedes vehicles from another dealership in Virginia and had them serviced there; however, we now realize that we should have gone to see Tony and the Mercedes-Benz of Silver Spring dealership sooner—we are so happy with our new 2016 Mercedes Benz :-)
Mercedes-Benz of Silver Spring responded to this review
4/22/2016
Thank you for your complimentary feedback of Mercedes-Benz of Silver Spring. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
ADWellington4/07/2016 01:11:45 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Costlow
Mrs. Josephine Baker very professional, excellent customer service, patient, very knowledgeable of Mercedes services and products, and all the functionalities of the different packages. She teaches the customer how to operate the car with all the features so the driving can be a excellent experience.
Mercedes-Benz of Silver Spring responded to this review
4/07/2016
Thank you for taking the time to review us! Mercedes-Benz of Silver Spring strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company’s success. Thank you again for the wonderful feedback.
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Mercedes-Benz of Silver Spring : Silver Spring, MD 20904 Car Dealership, and Auto Financing - Autotrader