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Mercedes-Benz of Silver Spring

3301 Briggs Chaney RdSilver Spring, MD 20904
1-877-250-50141-877-250-5014
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why ... Read more
Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 300 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland! We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter

Why You Should Buy a Used Car From Us

Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why ... Read more
Here at Mercedes-Benz of Silver Spring our primary concern is the satisfaction of our customers. We are located at 3301 Briggs Chaney Rd. in Silver Spring. Come see why over 300 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Mercedes-Benz dealership is one of the premier Mercedes-Benz dealers in the state of Maryland! We invite you to shop our website at www.mercedesbenzsilverspring.net, where you will find a great selection of new and used Mercedes-Benz vehicles including the CLA, C, E, CLS, S, GLK, M, GL, SLK, & SL Classes in addition to AMG & Sprinter

Languages Spoken

  • Español
  • 한국어

Dealer Disclaimer

*PURCHASING YOUR NEW Mercedes-Benz - For many people purchasing a vehicle through the Internet is a new experience. Our hope is that you will find this purchase to be you ... Read more
*PURCHASING YOUR NEW Mercedes-Benz - For many people purchasing a vehicle through the Internet is a new experience. Our hope is that you will find this purchase to be your most enjoyable automotive transaction ever. Sale price is plus tax, tags & $299 dealer processing charge. Please contact us for your exclusive internet pricing.
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Dealer Ratings

24-Month Overall Rating
  • 4.0
    Customer Service
  • 3.9
    Quality Of Work
  • 4.0
    Friendliness
  • 3.9
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 254 
christian5/14/2015 04:25:24 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:STEVE GLUCK , MARCELLO VIA
HONESTLY I HAVE BEEN ASSOCIATED WITH MANY DEALERSHIPS FOR 40 YEARS THIS COMPANY IN ITS ENTIRETY IS BY FAR THE BEST IN EVERY WAY SERVICE , FINANCING ,DISCOUNTS WARRANTIES AND ALWAYS READY TO HELP EVEN MONTHS AFTER THE SALE YOU FEEL RESPECT AT ALL TIMES . THEY GET 100 IN MY BOOK AND ALL THE PEOPLE I SENT TO BUY CARS FEEL THE SAME BILL WILLIS
linda4/04/2015 10:02:30 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Khalil Nuri
I would like to thank Khalil Nuri for all of his help, patience and professionalism. He was extremely motivated to assist me yet never pressured me in any way. He took time to explain and demonstrate the many features on the car. He is very knowledgeable and answered my questions completely. Thank you Khalil!!
Mercedes-Benz of Silver Spring responded to this review
4/06/2015
Thank you for your complimentary feedback of Mercedes-Benz of Silver Spring. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!
beasgo3/27/2015 04:07:02 PM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Tony Wasfi
I have a great experiences with Tony Wasfi as my service representative thru out the years (1999). True professional and would highly rank his ability and knowledge as a service manager. Although the prices are a little costly when you bring your car for corrective maintenance; My car has never gone back into service for same problem. Highly recommended. GSB
Mercedes-Benz of Silver Spring responded to this review
3/30/2015
Good morning! Thank you so much for your kind comments. Mercedes-Benz of Silver Spring is pleased to hear that your service experience with us was a great one! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again for the highly praised review!
ostia2/04/2015 03:19:25 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Costlow
I am always impressed and extremely pleased with the level of services and customer service I get each and every time I step into the service department at the Mercedes Benz Silver Spring. My team leader Chris Costlow is such a wonderful man who would go above and beyond the call of duty to help you navigate complex situations. . He is very knowledgeable and provides outstanding and superior customer service. He would take time to educate and advice you on your car services and needs. I have been a loyal customer of him for over ten years. He always responded to my questions quickly and helpful Chris, your positive attitude and customer service will go a long way in building equity, trust and goodwill with your customers and the dealership you serve. Thank you Michael Iloanya
Mercedes-Benz of Silver Spring responded to this review
2/05/2015
Michael Iloanya - Thank you for your encouraging review of Mercedes-Benz of Silver Spring. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Mercedes-Benz of Silver Spring.
Richy1/17/2015 04:09:36 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Christian Gonzales, Andrea ( Corporate Customer Service ).
Unrivaled, Exceptional, Premier, etc.! All words. I am so disappointed I can only hope some day American government can hold Organizations accountable for their promises, boasting, and false advertisements. Quality? Ok. Why is it a 2014 Mercedes-Benz ML 350 has MB-Tex seating that according to Andrea from Mercedes- Benz Corporate Customer Service, states "can stain very easily especially if the consumer does not wash or dry clean any new clothing items before sitting in the vehicle." Excuse me, first and foremost Why are you building an inferior product for a World Class Quality Vehicle Like Mercedes-Benz? Seats that can not be sat in unless the consumer first washes or dry cleans their clothing prior to sitting in their $60,000.00 vehicle? Am I also supposed to stop every individual, including but not limited to professional clients I take to lunch for business purposes, before they get in my car and ask them if they have in fact washed or dry cleaned their clothing? If they have not, I guess I have to tell them they can not sit on my MB-Tex seats because they are going to get stained and Mercedes- Benz expects me to understand this is not their problem for building an inferior material " MB-Tex" and I should have to live with this staining issue throughout the ownership of this vehicle. With all that said I have always washed my clothes and/or dry cleaned them upon purchase. This should be a choice not a must before sitting on any seating product in any vehicle. My vehicle seats were still stained ridiculously even with all clothing being washed and/or dry cleaned. Why is this? It is because this MB-Tex is an inferior product that has no place in any vehicle much less a Quality Mercedes-Benz!
Mercedes-Benz of Silver Spring responded to this review
2/03/2015
Richy, I am sorry to hear about your unsatisfactory experience thus far with your MB-Tex seats. Please allow me the opportunity to see if we can somehow find a resolution to your issue. I can be reached by email at jimelefantis@mileone.com or direct at 301-890-7658. I look forward to hearing from you. Jim Elefantis, General Manager, Mercedes-Benz of Silver Spring
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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