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Nalley Lexus Galleria

2750 Cobb Pkwy SESmyrna, GA 30080-3015
1-888-656-06541-888-656-0654
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new ... Read more
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Why You Should Buy a Used Car From Us

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new ... Read more
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Languages Spoken

  • 한국어

Dealer Disclaimer

Prices exclude tax, tag, title, registration, Georgia Lemon Law, and includes dealer and electronic filing fees. Colors, options, and trim levels may vary. All Inventory ... Read more
Prices exclude tax, tag, title, registration, Georgia Lemon Law, and includes dealer and electronic filing fees. Colors, options, and trim levels may vary. All Inventory listed is subject to prior sale. Please consult dealership personnel for details.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.9
    Customer Service
  • 4.9
    Quality Of Work
  • 4.9
    Friendliness
  • 4.9
    Overall Experience
  • 4.7
    Price

Dealership Reviews

1 - 5 of 219 
Gods Miracle 20122/18/2015 07:40:02 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Felices
My husband and I recently decided that we wanted a new vehicle. We did our research and discovered that Nalley Lexus had the best price on the vehicle of choice. I emailed the dealership and we were contacted by Michael Felices. Michael was very courteous, knowledgeable, and his level of customer service was hard to match. We had lots of questions and Michael was able to answer all of them quickly and accurately. We made a last minute decision on Valentine's Day to drive to Nalley Lexus to meet face to face with Michael and work out a deal for the new vehicle. We were greeted warmly when we identified ourselves. Michael quickly went to work on all aspects of the transaction. We left Atlanta that day very satisfied and pleased with the level of service provided. We drove home in our new 2015 Lexus ES 350. I would definitely recommend that anyone who needs a vehicle to contact Michael.
robbinssj2/18/2015 11:20:56 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Michael Felices
We wanted a Lexus. We did our research. We had our dealerships in the region identified. We went to several to look and typically received the "take it or leave it" approach AND here's the low-low offer we will give you for your trade-in, which isn't good when you drive 175 miles to look at cars. Not here. Every aspect of the purchase was excellent. Our salesman, Michael Felices: listened to what we wanted, was proactive with finding what we wanted, courteous, professional, and easy to work with. This is our first Lexus and when it comes time to get another one we will be back.
brock50522/16/2015 09:49:42 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bill Scarbrough,Demond Morris
I CAME TO THE DEALERSHIP TO LOOK AT THE CAR. I WAS INTRODUCE TO SALES MAN DEMOND. DEMOND TOOK ME ON A TEST DRIVE IN A ES 350. HE EXPLAINED EVERY ASPECT OF THE CAR. DEMOND WAS TOO KIND. HE SHOWED ME SHOW ROOM AND SERVICE AREA. BILL, THE FINANCIAL PERSON WENT THROUGH EVERY ITEM ON THE CONTRACT. I AM PLEASE TO BE PART OF THE LEXUS FAMILY.
T2/09/2015 01:03:08 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Eric Wilhoite,Chante Frye
I came in and test drove the Lexus RX 350 and actually really like the vehicle a week ago. It took a while for us to get a rep. We had to go inside and look lost before someone attempted to help us. The lady apologized and said she would send someone out to us. While waiting for a rep we met Muhamed who was very friendly and energetic. Too bad he wasn't my sales rep because he seemed to be on top of things and very pleasurable and excited but he already had a customer. The sales rep that we finally got did not seem as if she was really interested in making a deal on it. She gave a quote and we asked her twice if they could go any lower and she kept saying no they couldn't. She never once went to go and check and never brought her manager in to negotiate the price. She went to make a copy then brought her manager in to meet us as we were leaving. Her manager gave us his card and said to call him if we needed to because sometimes the sales rep gets busy. I actually called Eric the "sales manager" on Friday 10:40am and was told by the secretary that he does not come in until 11am and she would transfer me to his voice mail. I said that would be fine and I left him a message asking him to contact me via email or call me. I left all my contact information & stated that I was currently out sick and was heading to the doctors office so I could be reached later on in the day or via email if I missed his call. I advised him that the sales rep Chante had emailed me that she worked on the numbers and that she would go over them with me and to either call her or reply to her email. I chose to reply to her email since I was sick and till this day I have still not received a follow-up email, acknowledgement email, or a return call from her or her manager and it has now been 4 days. I did finally receive a computerized text message asking me to call Chante, even though I left a voice mail to receive a return call from the manager. Not only was I sick and attempting to still handle business I was also inconvenienced. This is a true case of how poor customer service skills will make a customer no longer want to purchase something from a company. Some people do not believe in working for their commission check and I'm not going to do someone's job for them when I'm offering up my hard earned money to them. I even had to look up the carfax on the vehicle myself that I was told would be reviewed with me that same day to see if it was still under warranty. I only went to that dealership because my mom bought her Lexus there and said she had a good experience. I guess the sales rep/manager did not actually want to sale the vehicle after all. I am very big on customer service and am disappointed in the lack of follow up I have received from this company. I will continue to look else where to purchase my vehicle at a place who actually cares about potential customers. Then to top it off she emails me the same day I did this review and states that she has messages from me making appointments to come in to the dealership and speak with her as well as we spoke a few times. I would love to see the messages with that information attached to it because I have never made such appointments nor have I ever had a phone conversation with her. Then she closed with "Thanks alot for the bad review on dealer rater, when I did what I could to earn your business. If you have a change of heart please let me know. We still have that Lexus RX 350 that you are interested in....". This dealership is so unprofessional but at least she did apologize for her manager not calling back and may I add he still hasn't followed up. Call me old fashion but earning someone's business is responding to their emails and returning calls and providing excellent customer service.
LexusTimes32/04/2015 11:20:27 AM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Brian
Recently had IS350C in for service. In several areas the service was excellent and almost above and beyond. One area where the top was loosing paint because of a rubbing in the trunk, I left a little disappointed. I think my expectations are too high when it comes to the care and maintenance of my 3 Lexus cars. Overall a good visit.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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