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Nalley Lexus Galleria

2750 Cobb Pkwy SESmyrna, GA 30080-3015
1-888-656-06541-888-656-0654
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new ... Read more
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Why You Should Buy a Used Car From Us

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new ... Read more
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Languages Spoken

  • 한국어

Dealer Disclaimer

Prices exclude tax, tag, title, registration, Georgia Lemon Law, and includes dealer and electronic filing fees. Colors, options, and trim levels may vary. All Inventory ... Read more
Prices exclude tax, tag, title, registration, Georgia Lemon Law, and includes dealer and electronic filing fees. Colors, options, and trim levels may vary. All Inventory listed is subject to prior sale. Please consult dealership personnel for details.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 4.8
    Quality Of Work
  • 4.9
    Friendliness
  • 4.8
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 250 
Jennieheo7/21/2015 01:01:39 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Larry Guarcello
Lauren doesn't give you the typical car buying experience. She's very professional and patient. It was the best car buying experience ever. She try to sell us on anything we didn't need. The dealership didn't have exactly what we wanted so they ordered it from a different dealership and we picked it up a week later. I highly recommend Lauren for anyone's future Lexus car needs.
Dwhite207/21/2015 11:55:13 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jennifer Rhodes
I have a 2007 Lexus that has over 120,000 miles so I've visited my Lexus dealerships before for a service. This was one of my best experiences with a service rep to date. Jennifer was lovely to work with (always had a smile on her face) and worked so well her other clients as well. Honestly the whole atmosphere of the dealership was great. Even the guy working the coffee station was great! I'm currently living in the area, but (as you can probably tell by my mileage) I travel quite a bit. Whenever I'm home and I need my car serviced, I'll be going to this one for sure.
Lexus_ownerAtl7/16/2015 10:38:55 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Steve Jarrell,Dallas Groves
Was referred by Lexus customer service due to my brakes not working, which Lexus said could be associated to an old service campaign from 2011. When I arrived and informed my service advisor, Dallas, that I was referred by Lexus and will have a case manager assigned, he went to get the service department foreman. So I'm thinking "wow, how helpful"..that was until the service foreman, Steve Jarrell, approached me and said there was no way that Lexus would cover my service because my brake pads could have been from a non-Lexus manufacturer. Keep in mind that at this point my car hadn't even been looked at. I told them how I was using my emergency brake and downshifting to stop, I'd driven from North Decatur to Smyrna, thinking I would get superb service. Well, not so much. After looking at my car, Steve returned with an invoice, we reviewed the service needed line-by-line and the cost of repair, $2300, for my brake system. He then said I could pay for it or leave with my car as is. I implored that I didn't feel that it was safe to drive and also informed him of the conversation I had with Lexus advising that I use a loaner and leave my car until a Lexus case manager had reviewed, which I was advised would take 2 business days. I even went so far as to pass him my phone to speak with the Lexus Customer Service rep who was helping me. He quickly said there were no loaners available, even though both myself and Lexus confirmed availability when I scheduled the appointment. Steve then picked up his cell phone and told a repair tech to put the wheels back on my car and pull it around. 5 or 10 minutes later my car was back in the front, which had been washed, but still in th same mechanical condition. My service advisor, Dallas, returned and said he just needed to print out the list of repairs needed, and I could be on my way. So he hands me the invoice, I sign and go, while thinking about calling Lexus of South Atlanta in search of a loaner vehicle. At this point, I'm driving my luxury Lexus IS250 like I'm a modern-day Fred Flinstone, talking on the phone while downshifting and emergency braking to make sure I don't hit anything/anyone in front of me. I'm thinking 'this can't be right' *scratches head* finally I pull over and take another look at my invoice for repairs.....And see a new line of text that was not on the original invoice, that I reviewed with Steve Jarrell, which says "DO NOT DRIVE CAR!" Are you kidding me? So these people literally allowed me to leave in a car with no brakes...NONE..they patted me on the back and held the door open, even washed my car and pulled it around, while I'm basically looking like someone stole my lunch money, all so they could try to cover their bullying behinds and not be held liable if I killed myself or someone else. Classy. After driving another 10 miles, I made it to the other dealer, Lexus of S.Atlanta, where I waited about 5 mins for them to pull up a loaner, and send me on my way. SAFELY. As for Nalley Lexus Galleria, I will NEVER go back there...and I will absolutely NOT be referring anyone that I care about to them. I left a message with the service manager, Chris, but for some reason, I'm less than confident that I'll be hearing from him. End of story.
OttosMom7/10/2015 09:59:45 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Lauren Miller
Lauren made my car buying experience a fantastic one! She was very friendly, not pushy, and really listened to my needs. She took the time to show me every detail of my car, and even went so far as to ordering a 2nd video game controller for the rear entertainment system I had installed - a life saver for keeping my 2 small kids from fighting over the single one that came with the system!
Kristi7/09/2015 08:15:26 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Kenneth Ford
We bought our Lexus about a year ago and absolutely love it! As I've taken it back to Nalley Lexus Galleria for the check-ups and oil changes, I have worked with Kenneth Ford who is always a pleasure. He makes sure my car is in the work area quickly and gets back to me as soon as it is ready. The waiting area is very relaxing with coffee and snacks too!
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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