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BMW and Porsche of Towson

700 Kenilworth DrTowson, MD 21204
1-866-763-71131-866-763-7113
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Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
View all services and amenities

Why You Should Buy a New Car From Us

BMW & Porsche of Towson. It is our goal to make your entire Sales, Parts, Service, and Collision Repair experience the absolute best. BMW & Porsche of Towson is a family ... Read more
BMW & Porsche of Towson. It is our goal to make your entire Sales, Parts, Service, and Collision Repair experience the absolute best. BMW & Porsche of Towson is a family owned and operated dealership. Clients find us on the web, at Costco, in many local credit unions, and through their friends and family that have selected this dealership prior. We are driven to excellence and want to be rated number one by you, our client. BMW & Porsche of Towson would like to welcome you to our family. We look to a relationship that far exceeds your BMW needs and expectations for years. Ask about our Priority 1 Service - no appointment ever needed and 100+ plus BMW loaners.

Why You Should Buy a Used Car From Us

BMW & Porsche of Towson. It is our goal to make your entire Sales, Parts, Service, and Collision Repair experience the absolute best. BMW & Porsche of Towson is a family ... Read more
BMW & Porsche of Towson. It is our goal to make your entire Sales, Parts, Service, and Collision Repair experience the absolute best. BMW & Porsche of Towson is a family owned and operated dealership. Clients find us on the web, at Costco, in many local credit unions, and through their friends and family that have selected this dealership prior. We are driven to excellence and want to be rated number one by you, our client. BMW & Porsche of Towson would like to welcome you to our family. We look to a relationship that far exceeds your BMW needs and expectations for years. Ask about our Priority 1 Service - no appointment ever needed and 100+ plus BMW loaners.

Dealer Disclaimer

Baltimore's premiere BMW & Porsche dealership! BMW & Porsche of Towson prides itself on providing exceptional first class customer service. The difference we make is th ... Read more
Baltimore's premiere BMW & Porsche dealership! BMW & Porsche of Towson prides itself on providing exceptional first class customer service. The difference we make is the sales and ownership experience we provide. Where to buy, lease, and service your BMW or Porsche is as important of a decision as choosing what to drive. At BMW & Porsche of Towson we provide the complete package both during, and after the sale.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.7
    Quality Of Work
  • 4.6
    Friendliness
  • 4.6
    Overall Experience
  • 4.4
    Price

Dealership Reviews

1 - 5 of 134 
EJT35/18/2015 04:14:17 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Mike McCormack
I have been a long time customer of bmw of Towson and my daughter is niw one as well . I keep returning there to purchase cars due certain individuals in the service department and mike McCormick is one of them I fact usually the only ine I gi to and send my daughter to! He gives over100% to us each and every visit !! Makes sure everything is thorough and taken care of in every way ! He is trust worthy, caring a friend and puts his Vustomer and their best interest first , always !!!
Taf A.3/30/2015 09:52:02 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Bo Brand,Richard Strickland,James Abrecht,Greg Myers
Vehicle was purchased on 3/2 during cold weather. Audible vacuum leak was discovered several days later. I rubber hose to the intake manifold was worn and cracked. Noise only audible when windows were rolled down. BMW of Tysons, Bo Brand and Jim Abrecht were completely unhelpful, bordering rude and condescending when discussing replacement of a part that was bad when the car was purchased. I own several BMWs and always will. However, I will never do business with BMW of Towson again. I will advise friends to avoid this dealership and intend to post as many negative online reviews as I can. Additionally, I plan to file complaints with the Better Business Bureau and Maryland State's Attorney. I understand that dealers don't typically fix used car issues once the sale is made. However, as this is a rubber hose, deterioration occurs over time. Also, the crack was not easily seen in in a cursory visual inspection (I have pictures of the failed part). In an effort to resolve the issue, I offered to purchase the part, then to pay half of the labor cost. Both offers were summarily dismissed, again rudely. While the inept team of BMW of Towson employees met (Service Advisor, Service Manager, my Salesperson, Sales Manager and General/Dealer Manager) to discuss the situation, I was asked to wait for approximately two hours. Add this to the 1.5 hour trip each way for me to drive to the dealership, and I wasted a significant portion of my day. The most appalling thing is that the part in question was $34 dollars and required .7 hours of labor (please note that the I ultimately got the part installed by an Exxon mechanics in roughly 10 minutes). Additionally, 3 interior wood trim pieces were cracked at time of purchase. Salesperson took note and included replacement on the "We Owe" document. Dealer only replaced 1 of 3 trim pieces. Deceptive language on the "We Owe" states to replace trim "over the radio". Staff refused to replace other two pieces that were not directly over the radio. The entire staff at BMW of Towson is terrible at customer service and refuses to go out of their way whatsoever to satisfy customers, even when a "mistake" is made on their part. This attitude is pervasive throughout the dealership, and starts with its leadership. BMW of Towson displays systemic poor treatment of customers.
funkybillster3/25/2015 08:39:22 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jim Gugliette
I slammed into a pothole at BWI airport and was running late for a flight. Had to ditch my car in the long term parking lot with a flat tire. Jim assured me to not worry and the car would be ready when I returned. He was right! He towed it out of there and replaced the tire so I didn't have to worry on my vacation. Awesome service!
Goswami2/27/2015 09:56:55 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jim Gugliette
My experience with BMW Towson has always been fantastic. My most recent visit, when I was facing a pretty major (read $$$) list of repairs, Jim went above and beyond to not only get the work done in a timely manner (and to the usual excellent standards), but also (without being asked) made an effort to find whatever discounts could apply to make the final bill a little more palatable. He also kept me updated (email and voicemail) throughout the process. It's kind of like a doctor's office - I hope I don't have to go back, but if I had to, BMW Towson is an excellent place for taking care of my car.
Nsoueid2/07/2015 10:24:59 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Derrick Edwards
This man has amazing customer service skills. He is courteous, helpful, and takes great care of his customers. I forgot to mention kind. He always explains the problem and how it was taken care of. Any dealership will be lucky to have him. I truly hope he stays for many years at Towson BMW.
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