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Mercedes-Benz of West Chester

1260 Wilmington PikeWest Chester, PA 19382
1-877-652-51241-877-652-5124

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Mercedes-Benz of West Chester is located in a beautiful state of the art facility just south of West Chester, PA on Rt. 202. Our Huge inventory, Award winning Service, an ... Read more
Mercedes-Benz of West Chester is located in a beautiful state of the art facility just south of West Chester, PA on Rt. 202. Our Huge inventory, Award winning Service, and our friendly & knowledgeable staff seperate us from the competition! Come see what makes us stand out from the crowd. Get your next Mercedes-Benz right here in beautiful West Chester!

Why You Should Buy a Used Car From Us

Mercedes-Benz of West Chester is located in a beautiful state of the art facility just south of West Chester, PA on Rt. 202. Our impressive certified pre-owned Mercedes- ... Read more
Mercedes-Benz of West Chester is located in a beautiful state of the art facility just south of West Chester, PA on Rt. 202. Our impressive certified pre-owned Mercedes-Benz inventory is one of the largest in the country. We take pride in the quality of our vehicles and will strive to make your buying experience second to none.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
Some brands group models with similar body styles together. (Ex: BMW 3 Series or Mercedes-Benz C-Class)
Trim refers to both exterior and interior options that enchance a base model. (Ex: Ford Mustang GT or Honda Accord EX)
These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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  • Used
  • Certified
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Engine
  • 3 Cylinder
  • 4 Cylinder
  • 5 Cylinder
  • 6 Cylinder
  • 8 Cylinder
  • 10 Cylinder
  • 12 Cylinder
  • Electric
  • Hybrid
  • Rotary Engine
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  • Alternative
  • Diesel
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.3
    Quality Of Work
  • 4.4
    Friendliness
  • 4.3
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 104 
Very Disappointed4/30/2015 05:54:40 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Clint Abney
I have owned 9 or 10 Mercedes for the past 30 years so I know and understand the process. Not only was I told by the salesperson Clint Abney that he could get what I wanted from another dealership I was told they had it and to pick it up at a specified day and time. Clint 9nice guy but totally inept)called me the night before as well as 10 minutes before I arrived to make sure I was coming. When I arrived I was then told not only was the car not ready they didn't even have it on the premises yet but I should sign all the paperwork and my car would be delivered to my home. It was the end of the month so I guess they needed their numbers pumped up. Foolishly I signed everything but missed that the color of both the exterior and interior were not what I wanted nor what my preliminary paperwork indicated. My tough luck. When I objected it was then that it became clear that they couldn't get what I wanted and never could. The sales manager Mike McCann was as worthless as the salesman and kept promising to call me back but didn't in a timely manner. I had to keep following up as they repeatedly strung me along and kept saying they would make it right. I had already turned in my lease so was stuck. I have since found out from a co-worker that she had a bad experience with the same salesperson who presented paperwork with higher prices than originally quoted so there must be numerous others who are disgusted with this dealership. To placate me they refunded one lease payment and treated me to a free set of mats but I am stuck with a great car but a dark color which constantly needs to be washed which is what I made clear from the minute I got there. I am in sales so am particularly surprised at how indifferent these people are to customers. When I spoke to Mercedes corporate I learned they have no clout with dealerships which are a franchise. MB of USA can only address problems with the actual car NOT the people who are the face of the company. Even MB Corporate couldn't convince the dealership to not charge me if I want the car specially coated to help keep it looking cleaner. How petty!
sara burdan2/02/2015 09:20:44 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Klaus Perchiniak
I had been checking out a variety of luxury cars on line and by visiting. Decided to visit Mercedes Benz of West Chester. Met with Klaus Perchiniak. He's the ultimate professional. It was a very comfortable time. He explained all the features and how they operated in the 2015 car that I was looking for. Very knowledgeable. I feel I got a better deal than I would have with any other brand of luxury car with comparable features. No hard sell. Just amazing experience all the way around. I look forward to using this dealership in the future and hopefully with Klaus.
Chavous12/06/2014 01:17:46 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Nuno Pinto
We recently purchased a 2014 E Class sedan from MB of West Chester. This was our third Benz, but the first time dealing with this dealership. The team was a pleasure to work with and exceeded our past experiences with other MB dealers. Mr. Nuno Pinto was patient, calm, and extremely polite throughout the entire process. His thoughtful approach was refreshing when compared to past sales people who were somewhat pushy. He is a class act and we would easily purchase through him again. In addition, the Finance team met all demands with minimal haggling which was also a new experience. Overall, I think this dealer is setting a fine example for others to follow. Many thanks to the team.
godzukihop10/23/2014 10:31:41 AM
4.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Andy George
Dealing with Ed Bellannd and Andy George was a pleasure. I had a small issue but the GM Andy George stepped in and more than made up for it.
vankal258/23/2014 06:52:18 PM
2.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:not sure
I went to this dealership to purchase a ML350 - we worked with a very courteous sales man who took interest and patiently showed us several cars and helped us to select a car to purchase. During negotiation, the sales man's manager came. He was condescending, rude and frankly obnoxious (I am a VP of Sales). in the end we were off by $2000. but I just left not wanting to deal with him. I intended to tradein my E-class but will take it elsewhere. Whoever owns this dealership should think twice about whom they hire as sales managers. I will never buy a car from this dealership
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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