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Piazza Acura of West Chester

1330 Wilmington PikeWest Chester, PA 19382
1-877-243-31411-877-243-3141

Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Business Center
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
View all services and amenities

Why You Should Buy a New Car From Us

Call us toll-free at 877-243-3141 for great Acura deals from one of the largest Acura dealers in the Delaware Valley. For quick service just print this page and bring in ... Read more
Call us toll-free at 877-243-3141 for great Acura deals from one of the largest Acura dealers in the Delaware Valley. For quick service just print this page and bring in for special internet savings.

Why You Should Buy a Used Car From Us

Call us toll-free at 877-243-3141 for great Acura deals from one of the largest Acura dealers in the Delaware Valley. For quick service just print this page and bring in ... Read more
Call us toll-free at 877-243-3141 for great Acura deals from one of the largest Acura dealers in the Delaware Valley. For quick service just print this page and bring in for special internet savings.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 4.8
    Customer Service
  • 5.0
    Quality Of Work
  • 4.8
    Friendliness
  • 4.7
    Overall Experience
  • 4.6
    Price

Dealership Reviews

1 - 5 of 369 
flyinblyian2/10/2015 03:50:59 PM
4.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Kevin Conaty
Purchased a 2012 CPO Acura TL a few weeks back from Piazza Acura of West Chester. Overall, it was a decent experience but I feel the need to mention a few things regarding the CPO vehicle I purchased. 1. After driving the car for a few days, I noticed a popping/clunking sound from the right rear suspension area when driving over speed bumps and cracks in the road. Since I live about 50 miles from West Chester, I decided to take the car to my local Acura dealer where they diagnosed a bad right rear strut. They needed to order the strut but thankfully were able to provide me with a loaner vehicle for two days until the part arrived. 2. Again, after driving my new TL for a few days, I also noticed a tiny bit of torque converter shudder when driving below 40mph and applying light throttle. I brought this to the attention of my local Acura dealer as well, and they confirmed the vehicle was in need of a transmission software update. They performed the update and confirmed this procedure took care of the transmission shudder I was experiencing. 3. I decided to examine the cabin pollen filter since I was still holding one from my previous 2010 Honda Accord which is the exact part number as my new 2012 TL. I was very surprised to see that the cabin filter was not only absolutely filthy and clogged, but there was also evidence of what looked like a rodent nest entangled within the filter assembly. I changed out the filter and am hoping that whatever built that nest is no longer living in my car. I'm really not a complainer, but I was under the impression that these CPO cars were actually checked over with a fine toothed comb (as Acura's website indicates) before being placed on the lot for sale to potential buyers. My local Acura dealership was also surprised to hear that these three big items were not addressed prior to the vehicle being posted for sale. At this point, I would still refer friends/relatives to Piazza Acura of West Chester, but I feel they could have done a better job inspecting the vehicle for issues prior to sale.
Ken/Margaret1/22/2015 04:21:21 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Jerry
Thought I would share the note I sent to the GM at the dealership. Have not heard back and will return if i get a response. Hello John, I want to share our recent experience from your dealership and allow you insight into how our loyalty and your reputation was ruined. My wife and I have been a customer of yours since we leased then purchased our 2008 RL. Over the years, we have been impressed with the professionalism and courteousness of the staff. The car was never at another dealership for service. When we decided to look to purchase a new car and trade in the RL, I thought nothing about having my wife go alone to your dealership based upon our past experiences. Boy, was I wrong! Quite simply, your sales team decided to play the games you expect at most car dealerships, especially when dealing with a women. Come out with a high first price, then start the back and forth back to the sales managers office, then bring in the sales manager to try and close, back and forth some more....you know the game. I thought your dealership was above these tactics and that is why my wife decided to go alone. All those years of good will and feelings toward Piazza Acura dissipated with the gamesmanship of the sales staff. Several weeks back Jerry was her salesman. She asked for his best price on a car that had not yet been delivered ( still not at the dealership as of today) The games then begun with the initial high price, back and forth to the sales manager, etc… She came home very unnerved by the experience. Several weeks later I convinced her to go back to your dealership but this time was assigned to a different salesman with the games starting again. Back and forth, sales manager in and out..again typical dealership games we did not expect from your company. After another unnerving experience, she walked out with a significantly higher number than what was offered before and an even lower opinion of the dealership. She won’t be back a third time. Why tell you? Loyalty to a local dealer who has treated us professionally over the years, plus our desire to support local business. Maybe the gamesmanship was isolated, maybe it’s being taught, but I am sure most buyers like us do not appreciate these tired old school tactics. This is our story on how your sales team ruined customer loyalty and damaged your reputation. I hope you fix it.
Susanbwalter10/17/2014 07:32:46 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sam
Sam and the team at Piazza made the car-buying experience pleasant and low-stress. We never felt pressured or up-sold. Excellent customer service and professionalism.
JakePeck6/07/2014 08:12:19 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Sam
Sam was a pleasure to work with. He was pleasant, knowledgeable and patient. Overall, great experience. I would absolutely recommend friends and family to WC Acura.
cristee25/21/2014 12:12:10 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Bob Ruhno; Christine Willis
This was my first experience as a new Acura Customer and I was completely satisfied with the Professionalism and Friendliness of the staff at Piazza Acura of WC. Bob Ruhno went out of his way in the pouring rain to explain and show me every detail of the new ILX that I was purchasing. Bob kept me in communication while searching for the exact model and color that I wanted at a great price. Both Bob Ruhno and Christine Willis made me feel like a very important customer as they guided me through the process of buying a new car...their customer focus was outstanding and made my experience painless. I am enjoying my new Acura ILX with all the fun bells and whistles that it has to offer. I would highly recommend Piazza Acura of WC to my friends and family.
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