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The Volvo Store

1051 W Webster AveWinter Park, FL 32789
1-800-933-20561-800-933-2056

Services and Amenities

  • Business Center
  • Comfortable Waiting Area

Why You Should Buy a New Car From Us

The Volvo Store is a family owned and operated exclusive Volvo authorized dealer for 40 years; serving customers in Winter Park, Orlando, and communities throughout Flori ... Read more
The Volvo Store is a family owned and operated exclusive Volvo authorized dealer for 40 years; serving customers in Winter Park, Orlando, and communities throughout Florida. We take time to know your driving style, needs, desires and maintenance habits.

Why You Should Buy a Used Car From Us

The Volvo Store is a family owned and operated exclusive Volvo authorized dealer for 40 years; serving customers in Winter Park, Orlando, and communities throughout Flori ... Read more
The Volvo Store is a family owned and operated exclusive Volvo authorized dealer for 40 years; serving customers in Winter Park, Orlando, and communities throughout Florida. We take time to know your driving style, needs, desires and maintenance habits.

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 3.0
    Customer Service
  • 5.0
    Quality Of Work
  • 3.0
    Friendliness
  • 2.3
    Overall Experience
  • 4.0
    Price

Dealership Reviews

1 - 5 of 36 
T. RYAN 9/17/2016 10:25:08 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:TIM ESTLER
WE HAD COME TO ORLANDO FOR VACATION FROM NORTH CAROLINA. MY VOLVO XC90 HAD DEVELOPED SOME PROBLEMS ON THE TRIP DOWN. I CALLED THE VOLVO STORE WITH SOME OF MY CONCERNS I SPOKE WITH TIM ESTLER HE TOLD ME TO BRING IT IN ON SATURDAY. UPON ARRIVING THE DEALERSHIP WAS VERY BUSY I WAS EXPECTING THE LONG WAITE IN THE LOUNGE TAKING ME AWAY FROM MY FAMILY VACATION. I ASK FOR TIM ESTLER . HE WAS VERY HELPFUL DROPPING THE OTHER JOBS HE HAD TO HELP ME AFTER I EXPLAINED I WAS ON VACATION. IN NO TIME FLAT HE HAD OUR XC90 VOLVO FIXED AND BACK ON THE ROAD . I CAN'T THANK TIM ESTLER ENOUGH FOR HELPING US IN THE FAST AND PROFESSIONAL MANNER HE DID.
Namaste7/05/2016 09:06:27 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Fredrik-Salesman & Mike Hall- Sales Manager
My husband & I were in the market to replace my 2004 XC90, with 2016 XC 60, which I purchased new in 2003, while living in another state. After months of research, I contacted Fredrik at The Volvo Store in Winter Park, to look at the vehicles. Fredrik cheerfully showed us all of the 2016 XC60's in all of their lots. When it was time to talk numbers we proceded into Fredrik's office within the showroom. We were negotiating a price with Fredrik whom needed to check with his Sales Manager. Little did we know that our assumed PRIVATE conversation was being listened to by Sales Manager Mike Hall. I feel this is Sneaky, unprofessional & very Creepy!!! Hey Mike come sit down & make yourself be known to take part in our conversation, instead of lurking around dark corners & eavesdropping via intercom. When Mike Hall made his grand appearance he insulted us by saying verbatim "You need to do your research." & "We only deal with customers that are highly educated." How dare you!!! Seriously Mike? You're judging us by our T-shirts & shorts, It's summertime in Florida & our day off from practicing Medicine... are we expected to wear our Sunday to buy a vehicle?. Too bad you're so close-minded, I could have written your dealership a check in FULL, like I did on my XC90 in 2003, & in 2012 & 2015 on my kids' new cars. Now who's the one that's not educated Mike? Also, my husband & I will thoroughly enjoy spreading the news to all of our medical/legal friends & colleagues.
C. Roberts10/24/2015 08:53:14 AM
1.5
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Fredrick Johansson, Mike Hall
Unfortunately I can't give less than one star. I have purchased many cars over the last 20 years and this experience ranks as the worst. For starters the salesman straight up lied about leasing options. He said that Volvo uses it as a “bait and switch” and that whatever cars are being advertised for the promotion won’t be at the dealership. I later confirmed with 3 other Volvo dealerships that they definitely had “sign and drive” options that were very good…on any vehicle. Other than that, the initial sales experience wasn’t bad…when you are in there spending money and things are going their way, everyone is nice and accommodating. However, the second that something goes wrong they become very typical “car salesman” at a very typical “car dealership.” We were the last people to leave the dealership and so checking out was somewhat of a rushed process. Once the documents were signed it was all about getting us out of there. The vehicle was not cleaned, nor was there any “introduction” to our car. We transferred our stuff from the vehicle we traded in and headed out. As we got settled in to the car we quickly realized that the back seat on this vehicle was way too small to accommodate our rear-facing child seat (especially if a normal size adult sits up front). I called them at 8 am the next morning (we left at 8 pm and I called them at 8 am…so literally as soon as the business re-opened). I explained my situation to the lady on the phone and told her that I needed them to put the brakes on everything as the car we had purchased the night before was not going to work. I told her that I needed to speak with the sales manager and we may have to come and get our vehicle back. We had a little negative equity in our trade, so worst case scenario I would just take my vehicle back until such time as we found a better alternative. She said, “Oh yes, I’m looking at your paperwork and have the keys right here.” I told her to please have the Sales Manager call me as soon as possible so that I could get a resolution in motion (especially since I live 2 hours away). Several hours passed and I did not hear from anybody. I called back again and again asked for the Sales Manager. I spoke with Mike Hall and told him our dilemma. He told me that they had already sold my car! I told him that the S60 that we purchased was not going to work and that we needed to explore other options. Mike Hall told me that he would be back in touch with me. A couple hours later he had the original sales person (Fredrick Johansson) call me. For starters, the salesman does not have the ability or authority to make the decisions that needed to be made in this situation. Fredrick told me about 2 vehicles that were both 1 to 2 years older than the S60 I had purchased and both had over 30,000 MORE miles that the vehicle I purchased. That obviously wasn’t a satisfactory solution. Fredrick told me he would have to speak with his boss and then call me back. That is the last time I heard from anybody at the business. So before Mike Hall or any representative tries to respond to this review and say, “I wish you would have given us the opportunity to fix it…” I did. You didn’t return my first urgent call and then pawned me off on the sales staff (who we all know can’t resolve this issue). Once they got their money from the sale, they could not care less about the customer. Does that sound like a business that is “dedicated to integrity, service and family?” It looks good on a website and sounds fine in theory, but when it comes to actions they fail miserably…and by choice. DO NOT buy a car here. If you are set on purchasing a Volvo…do yourself a favor and drive to another dealership.
epetersn113/12/2014 09:58:09 AM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Joe Thomas
Just amazing. Completely drama free experience. I would recommend this dealership and specifically my car salesman Joe Thomas to anyone. So happy I switched to Volvo :))
volvoxc902/22/2014 10:57:33 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Joe Thomas
Joe Thomas from the Volvo Store in Winter Park was very professional and I did not feel pressured. Joe took all the time needed to answer my questions and he spent all his time with me. He DID NOT jump from one customer to another. Joe was also very knowledgeable about the car that I wanted. After my visit, I continued calling and asking more questions about the XC90 SUV and again he was always available, respectful and knowledgeable. I purchased my "dream" car Friday February 21, 2014. Once I signed my papers, he took all the time necessary to go over the car's "gadgets" and he also set up the Bluetooth. If you want to purchase a Volvo, I highly recommended Joe Thomas at The Volvo Store.
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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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The Volvo Store : Winter Park, FL 32789 Car Dealership, and Auto Financing - Autotrader