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Lawless Chrysler Jeep

196 Lexington StreetWoburn, MA 01801
1-866-672-31611-866-672-3161

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
  • Concierge
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

At Lawless Chrysler Jeep Dodge We Promise the lowest price guarantee up front. If you recieve a lower price from our competitor bring in the bonafide deal in writing.Plea ... Read more
At Lawless Chrysler Jeep Dodge We Promise the lowest price guarantee up front. If you recieve a lower price from our competitor bring in the bonafide deal in writing.Please do not hesitate to call our friendly staff at 877.614.1132

Why You Should Buy a Used Car From Us

Pre-Owned vehicles at the price you can afford. We are a Diversified Certified Dealership Many of our late Model Non-Chrysler Vehicles come with a 5yr/60,000 maximum care ... Read more
Pre-Owned vehicles at the price you can afford. We are a Diversified Certified Dealership Many of our late Model Non-Chrysler Vehicles come with a 5yr/60,000 maximum care coverage. Please do not hesitate to call our friendly staff at 877.614.1132

Languages Spoken

  • Español
  • Русский

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price. All prices are contingent upon finance with the dealer.
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A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These dealers accept offers from our Trade-In Marketplace, which determines the value of your car and provides an instant, free offer. Offers are guaranteed as long as the car's condition and information are verified.
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Engine

  • 3 Cylinder
  • 4 Cylinder
  • 5 Cylinder
  • 6 Cylinder
  • 8 Cylinder
  • 10 Cylinder
  • Rotary Engine
  • Hybrid

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  • Front Wheel Drive
  • Rear Wheel Drive

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  • Alternative
  • Diesel
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Dealer Ratings

24-Month Overall Rating
  • 4.4
    Customer Service
  • 4.6
    Quality Of Work
  • 4.4
    Friendliness
  • 4.2
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 266 
Gcgmancon1/02/2015 02:27:57 PM
1.6
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Kanita Biloglavic
Very sleazy pricing practices on new car sales. Just came from there, had THEIR website ad in hand, they evaluated my trade, and came back with a worksheet. Buried in the worksheet was the cost of the vehicle at $2,000 HIGHER than their website ad for the EXACT car we were discussing! When I questioned the sales girl on it, she just put her hands up and said "that's my manager that did that, not me!" It was a sleazy tactic to attempt to squeeze $2,000 more out of us! The website ad lists the car at $31,343. The worksheet had the price at $33,343, and all she wanted us to look at was the nice trade in value they were giving us, and not look at the vehicle pricing on the sheet! If we had not paid attention to the details in the worksheet, we'd have totally gotten screwed! Make sure you go through all the figures in detail if you're going to buy from this dealer.......we didn't buy there, and are on our way to another dealer. They totally take advantage of people's lack of knowledge in the process. Totally sleazy. BEWARE!
Lawless Chrysler Jeep Dodge Ram SRT responded to this review
1/16/2015
Dear Gcgmancon, I apologize for the miscommunication in the process, I ASSURE you 100% that it was a clerical error and not intentional, that is NOT how we operate here. I have reviewed your the case with the sales person and sales manager and we would really like to make you 100% satisfied. We can contact you later if you'd like, or feel free to contact us when you are available, again, we strive to make sure that our customer experience is always excellent and clearly, through your review we haven't done that, so again I apologize. If you need anything please contact me, otherwise we will be in touch. Sincerely, Chris Chapman General Sales Manager Lawless Jeep Chrysler Dodge Ram SRT
mishb1612/31/2014 03:08:31 PM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Alex
Worst customer service/management ever! I have been a long standing customer of theirs, have purchased cars, serviced cars, and bought parts for my Wrangler there. Went in wanting to trade in two vehicles for a used Grande Cherokee. Found one that we liked, test drove it, everything was great, until the offer for the trades. The Wrangler was well below what any research proved it to be worth. Alex the manager came over to talk to us about it. Talk about a stereotypical used car salesman! In our negotiations, he came up to a "hypothetical" number that seemed more reasonable, but we just didn't love the Grande Cherokee enough to pull the trigger. Cut to a month later, we have now been to several dealerships, received several offers, and driver dozens of cars, still not finding the right one for us. We found one of the Lawless website, and made an appointment to see it. Waited 10 minutes past our appointment time, test drove the vehicle, decide to start talking numbers....again are low balled on trade values. (low balled by 8-10K). Again, Alex comes over to talk to us. He again does his used car salesman tactics. Throwing out hypothetical numbers, fast talking, talking auction details, etc. When we discuss his previous offer for the Wrangler, he states that the number he gave us was a hypothetical and he never would have given us that trade value anyway. When we questioned his sales tactics, he claims he only cares about money. Granted it is his job, but he is selling to the public. When I called him on this, he back pedaled claiming "Well, yeah it's about the customers too..." He told us he was unwilling to move any more on values or his car price because he wouldn't be making enough money on the deal....again I go back to the fact that I have been a customer of theirs for close to ten years. Too bad he is such a slimy salesman...the service department has always been great to us. Will NEVER go back, and will be advising family members that have also been long standing customers to avoid as well.
Lawless Chrysler Jeep Dodge Ram SRT responded to this review
1/16/2015
Mishb16, I read your review and this is definitely not the impression we want to leave you with. This is not the Lawless way of business. On behalf of the Lawless Team I would like to apologize for any communication error made on our end. We would like the opportunity to make this right as we certainly do not want you to leave here with the wrong impression. Please contact me. I will look forward to hearing from you and will be ready to listen when you call. Best Wishes Christopher Chapman General Sales Manager Lawless Jeep Chrysler Dodge Ram
BBjrhome11/26/2014 06:46:08 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Alexi, Sales Maanger
Went to go test drive q 2014 Dodge Durango Citadel today. I wasn't necessarily set out to purchase from Lawless. They had the only Citadel in the area with the features I was most interested in. After the test drive, I decided to ask what was the bottom line price I could get for the vehicle? Myself and the sales person went back in and he wrote up my offer and brought it to the sales manager Alexi. There was no back n forth, it was a direct negotiation with the Sales Manager and in the single conversation we arrived at a number. Shook hands and processed the paperwork. I was done in 2 hours, this is how every dealership experience should be, to the point, no BS and just do the deal. I've never experience this level of competency and willingness to be forthright in their dealings. Well done, I pick up my new Citadel on Saturday!
cherylmar611/01/2014 08:20:57 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Kanita Biloglavic
I purchased a 2014 Jeep Compass 4x4 from Kanita Biloglavic at Lawless in Woburn. She was very polite, knowledgable and always smiling. My paper work was done in a timely manner. She showed me the controls in the car, which made me feel very comfortable. Love the leather seats,back up camera, radio and voice activation system. The back seats had lots of room. I took the car to my parents to see if they are comfortable with it. We all loved it. If anyone wants to buy a car at Lawless see Kanita she is the best. I rate her a high 10.
03redpony10/31/2014 09:35:55 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Chris Chapman
Tom Haddad and Chris Chapman were great. Not only did Chris get me a great rate on my loan. Tom when out of his way to make the experience great. Thanks Tom and Team.
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