• Sign in
  • |
  • Sign up

Car News

J.D. Power Initial Quality Study Released

RELATED READING
RESEARCH BY MAKE
Honda cars, trucks and SUVs Nissan cars, trucks and SUVs Ford cars, trucks and SUVs Toyota cars, trucks and SUVs Lexus cars, trucks and SUVs Acura cars, trucks and SUVs Hyundai cars, trucks and SUVs Mercedes-Benz cars, trucks and SUVs
Acura cars, trucks and SUVs Alfa Romeo cars, trucks and SUVs Aston Martin cars, trucks and SUVs Audi cars, trucks and SUVs Bentley cars, trucks and SUVs BMW cars, trucks and SUVs Buick cars, trucks and SUVs Cadillac cars, trucks and SUVs Chevrolet cars, trucks and SUVs Chrysler cars, trucks and SUVs Dodge cars, trucks and SUVs Ferrari cars, trucks and SUVs FIAT cars, trucks and SUVs Ford cars, trucks and SUVs Freightliner cars, trucks and SUVs GMC cars, trucks and SUVs Honda cars, trucks and SUVs Hyundai cars, trucks and SUVs Infiniti cars, trucks and SUVs Jaguar cars, trucks and SUVs Jeep cars, trucks and SUVs Kia cars, trucks and SUVs Lamborghini cars, trucks and SUVs Land Rover cars, trucks and SUVs Lexus cars, trucks and SUVs Lincoln cars, trucks and SUVs Lotus cars, trucks and SUVs Maserati cars, trucks and SUVs Mazda cars, trucks and SUVs McLaren cars, trucks and SUVs Mercedes-Benz cars, trucks and SUVs MINI cars, trucks and SUVs Mitsubishi cars, trucks and SUVs Nissan cars, trucks and SUVs Porsche cars, trucks and SUVs RAM cars, trucks and SUVs Rolls-Royce cars, trucks and SUVs Scion cars, trucks and SUVs smart cars, trucks and SUVs SRT cars, trucks and SUVs Subaru cars, trucks and SUVs Tesla cars, trucks and SUVs Toyota cars, trucks and SUVs Volkswagen cars, trucks and SUVs Volvo cars, trucks and SUVs
RESEARCH BY STYLE
AWD/4WD
Commercial
Convertible
Coupe
Hatchback
Hybrid/Electric
Luxury
Sedan
SUV/Crossover
Truck
Van/Minivan
Wagon

author photo by Christian Wardlaw

The 2013 J.D. Power Initial Quality Study is out. According to the market research firm's latest data, automakers and dealerships cannot fix most problems new car owners experience because they concern vehicle design rather than a defect or malfunction that requires a remedy. J.D. Power reports nearly two-thirds of the problems experienced during the first 90 days of new-vehicle ownership are related to design, and only 9 percent of owners return to the dealership during the first three months to resolve the problem. Of those who ask the dealership for assistance, only 13 percent report the problem is fixed.

By contrast, the study finds that 28 percent of people reporting a defect or malfunction during the first 90 days take their new vehicle to the dealership for repairs, and the remedy success rate is 42 percent.

According to the J.D. Power Initial Quality Study, many problems reported by new car owners are technology-related, including Bluetooth pairing, voice recognition and the infotainment system. Other frequently reported problems pertain to wind noise and materials easily dirtied or damaged. More than 83,000 people who bought a 2013 model year vehicle and owned it for at least 90 days took the survey.

David Sargent, vice president of global automotive for J.D. Power and Associates, reminds car buyers that when it comes to in-vehicle technology car companies are designing solutions for the broadest cross-section of consumers, and what works for most may not work for everyone.

Sargent also says dealership salespeople can reduce the number of technology-related problems reported by new car owners by explaining and demonstrating the systems to car buyers when the vehicle is purchased.

2013 Initial Quality Award Winners

This year, J.D. Power redesigned the Initial Quality Study, modifying it to better measure problems with modern technologies and features. This year, the top five best-performing car companies in the study are, in order:

  1. Porsche
  2. GMC
  3. Lexus
  4. Infiniti
  5. Chevrolet

J.D. Power breaks the vehicle market into 26 segments and awards the top-rated vehicle in each. Chevrolet receives five awards for 2013, leading all automakers, but the Lexus LS earned recognition for leading all models for initial quality.

The top-rated vehicles for initial quality in each segment are listed below in alphabetical order by make and model within broader vehicle categories. J.D. Power and Associates defines the market segmentation and the segment names.

Best Cars and Minivans for Initial Quality

Best SUVs for Initial Quality

Best Pickup Trucks for Initial Quality

This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
Close 
J.D. Power Initial Quality Study Released