• Sign in
  • |
  • Sign up

Long-Term Review

2013 Hyundai Santa Fe Sport: Visiting the Dealership

RELATED READING
RESEARCH BY MAKE
Honda cars, trucks and SUVs Nissan cars, trucks and SUVs Ford cars, trucks and SUVs Toyota cars, trucks and SUVs Lexus cars, trucks and SUVs Hyundai cars, trucks and SUVs Acura cars, trucks and SUVs Mercedes-Benz cars, trucks and SUVs
Acura cars, trucks and SUVs Alfa Romeo cars, trucks and SUVs Aston Martin cars, trucks and SUVs Audi cars, trucks and SUVs Bentley cars, trucks and SUVs BMW cars, trucks and SUVs Buick cars, trucks and SUVs Cadillac cars, trucks and SUVs Chevrolet cars, trucks and SUVs Chrysler cars, trucks and SUVs Dodge cars, trucks and SUVs Ferrari cars, trucks and SUVs FIAT cars, trucks and SUVs Ford cars, trucks and SUVs Freightliner cars, trucks and SUVs GMC cars, trucks and SUVs Honda cars, trucks and SUVs Hyundai cars, trucks and SUVs Infiniti cars, trucks and SUVs Jaguar cars, trucks and SUVs Jeep cars, trucks and SUVs Kia cars, trucks and SUVs Lamborghini cars, trucks and SUVs Land Rover cars, trucks and SUVs Lexus cars, trucks and SUVs Lincoln cars, trucks and SUVs Lotus cars, trucks and SUVs Maserati cars, trucks and SUVs Mazda cars, trucks and SUVs McLaren cars, trucks and SUVs Mercedes-Benz cars, trucks and SUVs MINI cars, trucks and SUVs Mitsubishi cars, trucks and SUVs Nissan cars, trucks and SUVs Porsche cars, trucks and SUVs RAM cars, trucks and SUVs Scion cars, trucks and SUVs smart cars, trucks and SUVs SRT cars, trucks and SUVs Subaru cars, trucks and SUVs Tesla cars, trucks and SUVs Toyota cars, trucks and SUVs Volkswagen cars, trucks and SUVs Volvo cars, trucks and SUVs
RESEARCH BY STYLE
AWD/4WD
Commercial
Convertible
Coupe
Hatchback
Hybrid/Electric
Luxury
Sedan
SUV/Crossover
Truck
Van/Minivan
Wagon
ADDITIONAL MODEL INFORMATION
2014 Hyundai Santa Fe

author photo by Doug DeMuro

We recently brought our 2013 Hyundai Santa Fe Sport long-term test car to our local Hyundai dealership for service. A few items needed addressing, including its 7,500-mile service, some worn wiper blades and a door-mirror replacement. This was needed after some highway road debris snagged a mirror, damaging the plastic housing surrounding it.

Our visit started off on an unpleasant note when we weren't able to schedule the service using the dealership's convenient online service scheduler. The main issue was that the system would show available times, then denote that they weren't available when we'd try to sign up for one of them.

As a result, we simply brought in the Santa Fe Sport with no appointment -- a choice that didn't seem to bother the service advisor, who had us entered into the system and ready for service very quickly. We didn't wait with the crossover but rather dropped it off and told the dealer to take whatever time they needed.

Returning later to pick up the Santa Fe Sport, we were impressed with its overall condition, though we were a little dismayed with our bill. The $60 quote for the 7,500-mile service turned into a $190 invoice, a figure that was only corrected after we brought it to the attention of a service advisor. In all, we paid the correct $60 figure for the service and another $50 for wiper blades.

Hyundai gave us a quote of more than $600 to fix the mirror assembly, which would have to be special-ordered and painted. The $600-plus figure didn't quite justify going through an insurance company and served as a reminder to budget a little extra each year in case something happens when you're on the road. That said, because the mirror is still intact, we ultimately decided not to fix it during this visit.

In all, we're pleased with our 2013 Hyundai Santa Fe Sport. And, barring a few small issues with scheduling our appointment and the original bill for service, we're also pleased with our dealership experience.

RELATED INVENTORY
Saving this vehicle to yourMy Autotrader account
Are you sure you want to delete?
Used 2012 Hyundai Santa Fe GLS
Used 2012 Hyundai Santa Fe
$17,595
Saving this vehicle to yourMy Autotrader account
Are you sure you want to delete?
Used 2007 Hyundai Santa Fe 2WD GLS
Used 2007 Hyundai Santa Fe
$7,639
Saving this vehicle to yourMy Autotrader account
Are you sure you want to delete?
Used 2009 Hyundai Santa Fe AWD Limited
Used 2009 Hyundai Santa Fe
$16,999
Saving this vehicle to yourMy Autotrader account
Are you sure you want to delete?
Used 2007 Hyundai Santa Fe Limited
Used 2007 Hyundai Santa Fe
$11,374
This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
Close 
2013 Hyundai Santa Fe Sport: Visiting the Dealership