Goldstein Buick GMC

1671 Central Avenue Albany, NY 12205
1-844-448-44011-844-448-4401

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Dealer Ratings

24-Month Overall Rating
  • 4.7
    Customer Service
  • 4.4
    Quality Of Work
  • 4.7
    Friendliness
  • 4.7
    Overall Experience
  • 4.3
    Price

Dealership Reviews

1 - 5 of 51 
Lorena Hubbard9/26/2017 09:19:31 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Jasen and Jeffrey Winney
Jasen in the auto body said they couldn't assess the damage to my truck unless I paid $150 diagnostic fee and that the air bag sensors looked new, like they'd been recently replaced and that I probably had had recent problems with the air bag unrelated to the accident. A diagnostic fee was never mentioned in the numerous phone calls prior to bringing my truck in. So I told Jasen I want my truck back, I'll take it somewhere else. He said they already took my bumper and grill off and threw it out and I owe them. Jeffrey Winney apologized, asked for another chance, said they hadn't thrown out my bumper and grill. A week later, I was told the air bag sensors looked old and rusted (completely different story) and the insurance adjuster said that the body shop told him that the other damages I was claiming are unrelated to my accident. I told them I want my truck back to get a second opinion. Jeffrey made me pay $100 in cash to get my truck back in pieces, bumper and grill unattached, and bumper had the corner cracked. He had mentioned before that they had a hard time removing the bumper because of extra tabs on the ends they didn't know about. Now I know what he was talking about. I guess they just ripped it off. I called Jeffrey to find out about the two different stories on the sensors and the cracked bumper, but he never bothered to call me back. I received the insurance check with Goldstein's and my name on it, and Jeffrey refused to have it signed over to me even when my insurance called him personally to ask him to please sign it over.
Howard Savage9/17/2017 07:39:26 AM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Dan Dinola, John Merchant, Jeff Barmer.
Sales personnel were extremely helpfull, knowledgeable, courteous. After purchase Dan (see below) spent considerable time aquainting me with the electronics, and operation of the vehicle; contacted 0n-Star to to register the new vehicle in my existing On-Star account.
slim29408/25/2017 05:35:23 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Scott Selby, Jeff Stone
I purchased my GMC Terrain from Goldstein in 2014. Let's start off by saying I love my car and take extremely good care of it. So fast forward nearly 3 years later I brought my vehicle back for service. It was so busy at check in but they had everyone doing their best as there was a car not running in the service drive. I made the appointment for an oil change and tire rotation and Scott Selby suggested additional service which I agree to because I am meticulous about maintenance. So here's where things got ugly, about 2 hours later Scott informed me the vehicle wouldn't start in the service department (naturally). I was angry and unreasonable to say the least because I thought it was something they did. He assured me it was a warranty fix and not their fault. I was certain it was a mistake they made there. I was introduced to "General" Jeff who was abrupt but matter of fact about my options. I was irate but he needed to talk to me like that because what he was offering was reasonable. At the end, I left with a nearly new loaner, the work was done under warranty, and they had a technician bring the car back to me at my home. Scott quickly followed up to make sure everything was ok. It turned out it was the ECM Module which was under warranty and I was just lucky I was there when it failed. I admit I wasn't the most easy customer to talk to but honestly, they solved my problem, dealt with me professionally, and fixed the issue. This is truly service after the sale. Keep it up!
silveracadia7/06/2017 06:04:54 AM
4.8
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:ANTONIO ORLANO,ELIJAH PASAMONTE,GLEN MANAGER,MARK IN FINANCE
THIS IS MY SECOND PURCHASE AT GOLDSTEIN GMC, SALESMEN ANTONIO ORLANDO AND ELIJAH PASAMONTE ALONG WITH GLEN ONE OF GOLDSTEIN'S MANAGERS WERE QUITE KNOWLEDGEABLE AND PROFESSIONAL. I WOULD HIGHLY RECOMEND GOLDSTEIN GMC.
newcar, pat5/22/2017 06:10:50 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Adam Rosenbaum
This is our first 7 passenger Acadia, along with our first visit to Goldstein. Our sales associate was very knowledgeable, and most helpful with all our needs.
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Goldstein Buick GMC : Albany, NY 12205 Car Dealership, and Auto Financing - Autotrader