DARCARS Toyota of Baltimore

6007 Eastern Ave. Baltimore, MD 21224
1-877-501-66681-877-501-6668
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Services and Amenities

  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Internet Access
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Children's Play Area
View all services and amenities

Why You Should Buy a New Car From Us

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your i ... Read more
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us& from sales and financing to parts and service and all touch points in between. We hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

Why You Should Buy a Used Car From Us

At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your i ... Read more
At DARCARS Automotive Group, our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us& from sales and financing to parts and service and all touch points in between. We hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

Languages Spoken

  • Español

Dealer Disclaimer

Price excludes taxes, tags, $300 dealer processing charge. Please call dealership to verify vehicle availability, pricing, and options.
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Dealer Ratings

24-Month Overall Rating
  • 4.6
    Customer Service
  • 4.6
    Quality Of Work
  • 4.5
    Friendliness
  • 4.4
    Overall Experience
  • 4.5
    Price

Dealership Reviews

1 - 5 of 87 
Kevin9/29/2017 07:37:08 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Benny
I found a car online and called them to see if I can see it. I live 50 miles away but thought it was a good priced car so it was worth the trip. Benny answered the call. I asked him to confirm the options listed online are actually in the car. He said the listing was accurate and everything is there, without any hesitation. I even called him when I was on my way and asked him questions. And he sounded so professional that I felt very good about this car. After one and half hour of drive due to heavy traffic, I got to the dealership and saw Benny standing outside the door. I was happy and thought he was so dedicated. Things went downhill quickly as soon as Benny opened his mouth. He handed me the car fax and said he could take me to see the car. However, the service manager had left and he took the key. This really infuriated me since it took me so long to get to here and apparently the manager already left when I called him. Nevertheless I decided to take a look at the car. It was dark and the car was covered by dust since they have not even washed it. I could not see anything and I doubt Benny saw the inside of the car, even though he promised me that all the options I wanted are in the car. I left the dealership very disappointed, but decided to call back and find Waverly who has received good reviews on this site. I called him several times before driving there to make sure it has the options I wanted. And of course, Waverly positively affirmed that the car is great and it has everything I wanted. If I could give Benny a negative 100, Waverly deserves negative 99. Once I got inside the car, it does not have half of the options that the dealership lists on the web site. They create false advertisement and train the salesmen to get you to come in the door and try their luck to see if you will buy anything. They sit in their chairs and just make things up to make you feel good on the phone so that you come to the dealership. I chose Waverly from this review site since he has a dozen good reviews. He probably thinks the customers are suckers and waiting to be taken to the cleaner. If Waverly is the highest ranked salesman on this site, I can only imagine how the other guys treat their customers. Watch for your wallet when they sit next to you.
DARCARS Toyota of Baltimore responded to this review
10/02/2017
Thank you for sharing your feedback, Kevin! We will review this with our team right away. If you could, please email me at jdobson@DARCARS.com. Thank you in advance - Jammie
Satisfied Customer9/14/2017 12:47:21 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Receptionist was also nice.
Mr. Carr was professional, responded right away to calls, fixed a sensor, no high pressure sales tactics. Helped accommodate a request to change FEDEx shipping.
DARCARS Toyota of Baltimore responded to this review
9/14/2017
Wonderful! Thank you for sharing your positive review!
JJL09246/02/2017 09:25:46 AM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:New manager. Not sure about his name
Bought my brand new 2017 Camry from here 2 months ago. I got a chip of paint taken out of my hood after the purchase. I had brought my car in for an unrelated reason and had asked the salesman how much it would cost to fix this little chip. I asked because I had a great experience with this person and he kept insisting that he would "take care of me". I was expecting it to cost a hundred or so, its not that big but he said its not that big and he would "take care of me" and they could fix that for free. "it was no big deal" he said. I called in last night and had a conversation with a new manager (not the one I dealt with for my purchase apparently he has left) and he got pretty heated with me over the phone asking why I expected them to fix something for free that wasn't there fault? I was a bit taken back (both by what he was saying and the tone he was using to me) and explained to him that I expected nothing but was told it was a minor fix and since I just spent 20K+ at their establishment that they would fix this for free. He rudely interrupted me with a loud "WHO TOLD YOU THIS!?" When I told him he then proceeded to call me a LIAR and the conversation ended with him repeating the same UNBELIEVABLE sentence over and over again "WELL DID YOU GET IT IN WRITING!?!?!" ARE YOU KIDDING ME!? Its like they he was trying to come off as shady and untrustworthy! I do not blame the salesman. Maybe I'm being naïve but I honestly believe he wanted to help. Maybe he overstepped in saying they could fix my issue for free I don't know. I honestly wasn't expecting free but hoped for a cheaper fix since I just spent so much money at there business. But to be treated like that from a manager that I have never met before. Its unbelievable. I wish I had recorded the conversation. Long story short the new manager was practically yelling at me over the phone "WELL DID YOU GET THAT IN WRITING!?" If that isn't textbook shady business I don't know what is.
DARCARS Toyota of Baltimore responded to this review
6/26/2017
Oh no! I am sorry to read this. I would like to see what I can do at this point. Please email me directly so that I can look into this. jdobson@DARCARS.com - Thank you Jammie
rachelb3/30/2017 10:40:30 AM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:No
Who Helped Me:Adula Carr,Erick Caballero
My husband and I have had an absolutely APPALLING experience with this god-awful dealership. I urge you—for the love of all things holy—go anywhere else for your car needs. Anywhere at all. We found a Toyota on their website that we wanted to buy. We phoned Darcars and spoke to Adula, who told us they had the car and we could come the next day at 10 to try it out. We got there around 10:20—no Adula. Apparently he just hadn’t shown up yet, so we waited and waited. When he finally got there, we learned that the car wasn’t even on the lot—it was at the Silver Spring location. Even though they told us it was there. Here’s the thing with the salespeople here—they just lie through their teeth to you. We were annoyed, but agreed to fill out all the paperwork there in Baltimore, and then Adula would drive us to Silver Spring, where our car would be ready and waiting to go. Apparently the manager, Eric, had called ahead and sorted it all out. Of course when we got to Silver Spring, the car was nowhere to be found. Seems Eric had lied to us about calling them, because the car was not only seven cars back but had a dead frigging battery, and Darcars Silver Spring didn’t know anything about it. We waited several MORE hours here, reaching such a point of irritation that the manager in Silver Spring gave us his own car and $40 to go get lunch. In all, it took over five hours for us to purchase our car. But it didn’t end there. To make up for their appalling, unprofessional, unacceptable service, Darcars Baltimore offered us free car washes and gas refills. Plural. I took the car once to get the gas refill, which took about half an hour. After that, they refused to fill it again. Yesterday, we took the car to get our free car wash and to pick up our permanent registration and plates. It took them over half an hour to wash just the outside of the car. When my husband inquired, they told him to “be patient, man” and that it would be another 15 minutes to wash the inside. We told them to forget it and left. Turns out they hadn’t bothered to put our old license plates back in the car—which we needed to return to the DMV—and when we called to ask where they were, we were told we had to drive the half hour back and pick them up ourselves. Couldn’t they mail them, we asked, since it was entirely their error? No, of course not. So here we are, having to drive a half hour back to this inept, sorry excuse for a dealership, all to fix yet another of their mistakes. We will NEVER return to this place and unless you’re a total masochist don’t set foot near it.
Courtcourt3/02/2017 06:07:23 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Waverly Chambers
You are the most wonderful person in the world ! Thank you for getting me into a brand new RAV4. I love it ! Thanks you so much
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DARCARS Toyota of Baltimore : Baltimore, MD 21224 Car Dealership, and Auto Financing - Autotrader