Toyota of Grand Rapids

2555 28th St SE Grand Rapids, MI 49512
1-888-992-08261-888-992-0826

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Loaner Cars
  • Rental Cars
  • Parts & Accessories
  • Courtesy Shuttle
  • Detailing
  • Customization
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Concierge
  • Delivery Options
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Why You Should Buy a New Car From Us

We offer a FREE Lifetime Powertrain Warranty with any new Toyota. $9.95 Oil Changes at your factory scheduled intervals - for as long as you own the vehicle (taxes and sh ... Read more
We offer a FREE Lifetime Powertrain Warranty with any new Toyota. $9.95 Oil Changes at your factory scheduled intervals - for as long as you own the vehicle (taxes and shop charges additional). Your experience here will be pleasant and no-pressure. Toyota of Grand Rapids is a family owned and operated dealership that has been serving the Grand Rapids, Kalamazoo, Holland, Battle Creek and Lansing areas for over 25 years. We will take good care of you and you will find that we are "Simply Different"!

Why You Should Buy a Used Car From Us

Get your Instant Trade In Offer Today! We will Buy Your Vehicle for CASH Today! Our Market Value Pricing mission is to present value pricing to all of our customers. Pre- ... Read more
Get your Instant Trade In Offer Today! We will Buy Your Vehicle for CASH Today! Our Market Value Pricing mission is to present value pricing to all of our customers. Pre-Owned Market Value Pricing is achieved by polling over 20,000 pre-owned web sites hourly. $9.95 Oil Changes at your factory scheduled intervals - for as long as you own the vehicle (taxes and shop charges additional). Toyota of Grand Rapids This ensures that every one of our customers receives real time Value Pricing on every pre-owned vehicle we sell. We do not artificially inflate our pre-owned prices in the hopes of winning a negotiating contest with our customers!

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges
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Certified Cars A certified pre-owned car has passed a strict inspection by the original manufacturer and is backed by an extended warranty.
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These Participating Dealers accept the Kelley Blue BookSM Instant Cash Offer which is a free actual offer based on your specific car's condition and features. Once the Dealer inspects your vehicle to verify the information and confirm the condition of your car, you decide if you want to walk away with cash, use the Offer toward the purchase of another vehicle, or do nothing at all.
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Dealer Ratings

24-Month Overall Rating
  • 4.2
    Customer Service
  • 4.4
    Quality Of Work
  • 4.3
    Friendliness
  • 4.3
    Overall Experience
  • 4.1
    Price

Dealership Reviews

1 - 5 of 62 
MrsTuttle9/12/2017 03:37:29 PM
1.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Jake Bush
Classic bait and switch. Jake offered us one price on a 2016 demo Sequoia ($47,800) on Saturday afternoon, a price which was slightly higher than the online price of $47,777 that had gotten us talking to them. You can see the price history on autolist dot com. We asked a few clarification questions since we planned to buy the car sight unseen from out of state. He said he'd have to wait until Monday to get an answer. He didn't call back Monday morning, so when we reached him in the afternoon, suddenly the price was upped to $48,900. He claimed it had been "dyslexia." Refusing to honor the Saturday price even though the car has been for sale on their website since March (I'm writing this in September). We spent three days trying to negotiate the price of the car back down to the *original* price and they act like they're doing us a favor. Manager refusing to come to the phone. In 30 years of buying cars, never once had such a slimy "used car dealer" experience. #Fraud #Falseadvertising #baitandswitch #nohonor #smarmy #shyster
Happy Highlander11/21/2016 08:00:55 PM
5.0
Overall Rating
Customer Service
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Joe Booher
Thanks Joe! I appreciated all your help when I purchased my Highlander last week. Your thorough and conscientious advice made the buying process enjoyable. Greg
Mal12310/04/2016 10:29:46 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:N/A
Toyota had a recall on airbags i waited nearly 2 months to get a call to get it serviced, when i arrived my paper work was wrong i had to wait because they screwed up on the paperwork twice. I finally got it replaced i had to wait for 10 minutes by the door to be seen even tho they had people just standing there. After all that i had my airbag light come on! In all the years ive had my corrolla ive never had one light come on. I have called the service department multiple times and left multiple voicemails and have not received a call back.
Mic Y9/26/2016 10:00:49 AM
1.4
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Julian Jeremy, Kenneth
I wanted to purchase a Highlander Hybrid. They had one with 96,000 miles. I didn't want that many miles but decided to go for it as these are somewhat hard to find used. I put $2500 down to hold this $22,000 vehicle while they fixed the stereo, which had a broken CD player. During the following week I called my sales man numerous times on his desk and cell phone for information and to possibly add to the order. I left messages, texts, voicemails. I was able to talk to him 1 time when he actually picked up the call. I don't know why he would not return my calls. Anyway, I wanted a quote to install a hitch. Never heard back, left messages, etc, During this time I learned that the vehicle would require about $1,000 in routine maintenance once I took possession. Again, I tried to talk to the sales man with no success. I was willing to pay a fair price for them to do this work, but they wouldn't take my calls. I elevated this to a sales manager. After explaining my situation he said he would check it out and get back to me. Never talked to him again, even after calling, leaving messages, etc. Finally I was fed up and decided to cancel the pending sale. I talked to Kenneth, the sales manager who finalized my pending deal while I was at the dealership. Kenneth basically implied that I could not cancel my purchase and get my money back. I explained to him that there was no way I was going to complete this sale and if the dealership didn't refund my money I would make sure the credit card company did. At that point he asked me "are you threatening me?". Threat? Really? How ludicrous. My advice to you is do not use this dealership. The dealer I ultimately bought from (Gregory Infiniti, Libertyville IL) treated me like royalty, made the buying experience a delight, and did everything in their power to make sure I was happy. This is NOT the experience I received with Toyota Scion of GR.
AmyB9/17/2016 12:05:58 PM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(NEW)
Would I Recommend this Dealer:Yes
Who Helped Me:Darren Harold
This is my second purchase from Toyota of Grand Rapids. I continue to be impressed with the professionalism, the integrity, and the customer service that I receive at Toyota of Grand Rapids. After having such a positive experience with the purchase of two vehicles, I can't imagine going anywhere else.
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Toyota of Grand Rapids : Grand Rapids, MI 49512 Car Dealership, and Auto Financing - Autotrader