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Crown Volvo

3604 West Wendover Avenue Greensboro, NC 27407
1-844-680-50291-844-680-5029
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Services and Amenities

  • Factory Authorized Service Center
  • Loaner Cars
  • Parts & Accessories
  • Detailing
  • Concierge
  • Delivery Options
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Why You Should Buy a New Car From Us

Stop by and visit us today at Crown Volvo of Greensboro, North Carolina. We are located near Winston-Salem, Burlington, High Point, Durham, Chapel Hill, Hickory, Charlott ... Read more
Stop by and visit us today at Crown Volvo of Greensboro, North Carolina. We are located near Winston-Salem, Burlington, High Point, Durham, Chapel Hill, Hickory, Charlotte and Raleigh. Crown Volvo of Greensboro is a full service Volvo new and used car, truck and SUV dealership. Whether you are looking for a new or used Volvo XC60, Volvo XC90, Volvo C70, Volvo S80, or Volvo S40, Crown Volvo of Greensboro is here to serve you.

Why You Should Buy a Used Car From Us

Stop by and visit us today at Crown Volvo of Greensboro, North Carolina. We are located near Winston-Salem, Burlington, High Point, Durham, Chapel Hill, Hickory, Charlott ... Read more
Stop by and visit us today at Crown Volvo of Greensboro, North Carolina. We are located near Winston-Salem, Burlington, High Point, Durham, Chapel Hill, Hickory, Charlotte and Raleigh. Crown Volvo of Greensboro is a full service Volvo new and used car, truck and SUV dealership. Whether you are looking for a new or used Volvo XC60, Volvo XC90, Volvo C70, Volvo S80, or Volvo S40, Crown Volvo of Greensboro is here to serve you.

Dealer Disclaimer

We do not guarantee that every vehicle sold will be recall-free. Visit safercar.gov to determine whether an individual vehicle is subject to an open recall. Price plus ta ... Read more
We do not guarantee that every vehicle sold will be recall-free. Visit safercar.gov to determine whether an individual vehicle is subject to an open recall. Price plus tax, tags, and $539 dealer administrative fee on approved credit only.
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Dealer Ratings

24-Month Overall Rating
  • 1.5
    Customer Service
  • 1.3
    Quality Of Work
  • 2.0
    Friendliness
  • 1.8
    Overall Experience
  • 1.5
    Price

Dealership Reviews

1 - 5 of 86 
Dwhit12312/27/2016 08:34:41 AM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Melvin Brower
Hello my name is Duane Whitlock and I am writing to address my dissatisfaction with the service that I received from the service department and the issues that they have caused to me. Well for starters my initial interaction was not met very well when I went in for diagnostic service. I explained to the gentleman that my car needed a full diagnostic and that I noticed I was also loosing power. I overheard him quote one customer a diagnostic fee of $125, and then when he got to me he told me the diagnostic was $169. I asked him what was the difference between mines and the other customer. He looked at me peculiar because he was unaware that I overheard him quote the older white gentleman a lower cost. The rep was rude and stated “oh ok, well ill give it to you at that price”. When I explained to him the issue with the car, he would not let me finish my statement and replied, “ we will take care of it”. I was already upset and said fine. Alter they checked the car which took less than an hour; he said that it was the alternator. I asked about the other diagnostics as well and he said that he couldn't find the paperwork and that the first thing the came across was the alternator issue. I asked him about what other issues do the check for and he replied yet again “everything”. He came back with a quote for the alternator service. I asked him about the other issues I felt was wrong with the car and he replied that he didn't have the paperwork yet to show what else was going on with the car. He quoted me prices for the alternator and I thought it was too pricey and stated that my wife was too order one and the rep said that they could put it in my car. Well we ordered one to have it put on through the Volvo service center despite how the rep treated me. Well when it arrived my wife was not happy with how the rep treated us compared to the other customers upon our return. We called and found someone else who could put the alternator on after the same service center rep stated that he could not find our keys for over 2 hours. He found a set of keys and asked me were they my keys and I explained to him that they were not my keys. He told another Volvo rep “an older black gentlemen” to go and try the key anyway. I replied that they weren’t my keys; he said that they were the same key to a Volvo S80 and that they would try the key. Well when they tried the key after I stated that they weren’t my keys, he said that the key fit into the slot and that they had to use a jump box the try to start the car, but the key would not ignite. I said yes because that wasn't my key. The same service center rep said to me “I gave you your key when you first got here last week” I replied sir you didn't give me my key, and why would I have my key. He said I remember that I gave you the key. My wife was getting pissed because the service rep was rude and talking to us like this in front of customers. Well as I explained 2 hours later he found the key and said “I just remembered where I put it” They went out to move the car across the street for the tow truck to move the car and I immediately realized that the key would not work remotely as it did when I first brought the car in for service, nor did he give me the full diagnostic papers. I went right back into the building and asked him about both. The rep stated that he would have to charge me for another diagnostic. I asked him about the first one and he acted as if I never requested one. And about the key fob not working he said that he knew nothing about that. I asked him did his insertion of the other key into the fob break the ejection and cause the (immobilizer see manual) to come on and he stated that his insertion of a wrong key into the system would not trigger that to come on. I explained to him that something happened because within 10 minutes of being there the fob is not recognized as being my key. I started to get pretty upset and loud, then he said just bring the car back in and I will run another diagnostic. I brought the car back in on Monday and after waiting 3 hours he stated that there were some sensor issues but he was not a tech so he said he couldn't fully explain the issues to me. I asked him about the key issue and he stated that they don't check that and that that's a whole other service. I asked him why, because I felt like he did something to trigger that immobilizer to cut on and he stated that he didn't know what I was talking about, when we discussed it prior. I asked to speak to the technician, and he replied that they were busy and that I would have to wait for about an hour or more or that he could get the rep to call me. Well I am still waiting, haven’t heard from a rep, my key still isn’t recognizing my car, and the diagnostic still hasn't been explained to me. I am extremely upset because I noticed how different the “Other Customers” were treated and I felt like my family and I were treated in a form of disrespect. My family loves Volva and my mother and Aunt always buys their cars from you all. This experience has placed a sour taste in my mouth and I am not sure what to think about the brand as a whole if these are the types of practices and people that you employ to represent the Volvo service and brand.
Crown Volvo Cars responded to this review
1/11/2017
We do apologize you were left feeling the way you now do. Can you please give us a call about this at 336-517-0209? We'd like to help, if possible.
Xjlindon11/03/2016 12:02:50 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Sales
They sold me a used car back in march "clean" carfax Come to find out there was damage on the car which knocked the fender off and the fender clips will not stay on. When I talked to them about that they said that I didn't have a warranty so they couldn't do anything about that. I also only had one key with the vehicle that wouldn't allow me to use all the functions of the car called a MyKey and had to pay green ford after getting promised that they would take care of it. Now it's November and I have a bad battery that once again they will not do anything about.
Crown Volvo Cars responded to this review
11/04/2016
Can you please send your name and the best number to reach you by to customer.service[at]crownauto.com? We'll pass this along to get this handled.
HunyDip8/09/2016 11:34:49 AM
2.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Can't remember their names
I was there on Thursday, wasn't satisfied with my service. Went back to service department and the service advisor didn't seem knowledgeable of what I was talking about. Called on Friday and left a message on the service manager voice mail. Today is Tuesday and I still haven't heard from him. I'm now taking my car to s GM service department. I see 10-25 clients a day and I will share my bad experience there. Everybody knows word of mouth is the best advertising!😡
VVV3/20/2016 05:33:03 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Sales team
I moved to Greensboro 6 months back and walked to this showroom to buy used car. Whole sales team and marketing on me till I brought a car with all false promises. When I reported a problem on second day they mentioned there is no issue. But after month when I gave the service and reported the same issue they charged me $500. They gave a carfrax report with no damages..but I later realized a damage at door which is not noticed as I brought the car in the evening. When I recently went to same crown dealership for new vehicle they estimated my car $9000 less than the price I purchased at Crown Volvo. So Lost #9000 in six months and also trust on the dealership. Please be aware of this and dont loose hard earned money here...
Crown Volvo Cars responded to this review
3/22/2016
I appreciate you for taking time to notify me of your experience. I assure you your experience does not reflect the culture of our dealership and I would greatly appreciate the opportunity to speak with you regarding your situation. Please contact me at 336-517-0209. Todd DeBra, General Manager.
Dan Rogers12/03/2015 10:36:33 PM
4.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Sinbad, Ricky Williams
I bought a very low mileage 2013 S60 from Crown. The sales staff was easy to work and all issues with the car were resolved.
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Crown Volvo : Greensboro, NC 27407 Car Dealership, and Auto Financing - Autotrader