Camelback Ford

1330 East Camelback Road Phoenix, AZ 85014
1-866-651-88721-866-651-8872

Services and Amenities

  • Service Centers
  • Factory Authorized Service Center
  • Body Shop
  • Parts & Accessories
  • Detailing
  • Handicapped Accessible
  • Comfortable Waiting Area
  • Delivery Options
  • Diesel
View all services and amenities

Why You Should Buy a New Car From Us

Camelback Ford is the premier Ford dealer of Phoenix AZ. Camelback Ford of Phoenix is honored by its faithful clientele and dedicated to top quality customer service. Thi ... Read more
Camelback Ford is the premier Ford dealer of Phoenix AZ. Camelback Ford of Phoenix is honored by its faithful clientele and dedicated to top quality customer service. This Phoenix Ford dealer is full of Ford experts with a committed Ford sales staff with many years of experience satisfying our customers' inquiries and automotive needs.

Why You Should Buy a Used Car From Us

Camelback Ford is the premier Ford dealer of Phoenix AZ. Camelback Ford of Phoenix is honored by its faithful clientele and dedicated to top quality customer service. Thi ... Read more
Camelback Ford is the premier Ford dealer of Phoenix AZ. Camelback Ford of Phoenix is honored by its faithful clientele and dedicated to top quality customer service. This Phoenix Ford dealer is full of Ford experts with a committed Ford sales staff with many years of experience satisfying our customers' inquiries and automotive needs.

Languages Spoken

  • Español

Dealer Disclaimer

Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price ... Read more
Sales Tax, Title, License Fee, Registration Fee, Dealer Documentary Fee, Finance Charges, Emission Testing Fees and Compliance Fees are additional to the advertised price.
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Dealer Ratings

24-Month Overall Rating
  • 3.1
    Customer Service
  • 3.4
    Quality Of Work
  • 3.6
    Friendliness
  • 3.2
    Overall Experience
  • 3.5
    Price

Dealership Reviews

1 - 5 of 345 
Bill C11/07/2017 09:53:30 PM
4.8
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:Yes
Who Helped Me:Jamie George , Mike Martino
Great group of people who went above and beyond to help me out and i really appreciate it ..also would like to thank Jamie in Finance and also Mike Martino for making this all very possible and allowing me into the Camelback Ford family
bradherbst110/11/2017 11:14:40 PM
1.2
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Robert Kirkwood, Preston, Robert (Finance), Lincoln Manager, and Guy that determines trade value
I recommend staying clear of this dealer. Salesman (Robert Kirkwood and Preston) and finance person were nice, but person they bring in to try and negotiate trade-in was not very friendly. You can tell she hates her job and honestly who wouldn't. Ok, moving on they force fees on you for window tinting, wheel locks, door edge guards, and some auto carwash/wax every 6 months for 3 years. Window tint is the cheap useless window tint unless your goal is for privacy and you don't care about keeping the heat out. Picked up car and door edge guards were not even on the car and same for the non-existint wheel locks. We were purchasing car and traveling around 2 hours to buy it. Made 3 trips up in 3 days. Left with the car on 10/9/2017 and couldn't even believe they didn't even fill the gas tank. Range shown was 30 miles so basically empty. So a car driving on fumes, edge guards missing, and wheel locks missing. All 3 of these are a first out of the 16 vehicles I have bought over the last 20 years. Also the first used vehicle I have ever purchased from a dealer where if they only have 1-key for the vehicle they don't voluntarily order a 2nd key without being asked. As expected Camelback didn't offer (found out when we were ready to leave and they handed me 1-key) and when asked the answer was no. Warranty they tried selling on the used car was about another $100 per month (INSANE WASN'T BORN YESTERDAY). If you are looking for honesty, go someplace else. If you are looking to be treated fairly and like a human being go someplace else. If you have values go someplace else. If you have a trade i highly recommend going someplace else or sell to Carmax as Camelback Ford/Lincoln guy (self proclaimed research god of car values) comes up with trade value. Values are way below any offer you can get at any other dealer. Guy was very arrogant. I have worked with Camelback Toyota twice before and they were awesome so I guess they must be owned by different people. If the same people do own both they need to have Toyota do some training for this dealership. So right now I have the vehicle with an incomplete contract as they still need to install door edge film we paid for, wheel locks we paid for, and any typical dealership provides a full tank of gas and also a 2nd key.
Tammie K Roberson9/13/2017 08:13:13 PM
1.0
Overall Rating
Overall Experience
Reason for My Visit:SALES(USED)
Would I Recommend this Dealer:No
Who Helped Me:Oscar from sales..mike from sales
Bought a suv here 10.000 cash next day air compressor goes out they want 2 charge me 1000 2 fix a car i had for 24 hrs.....very rude dont go here.....thought they were reputable car lot....not.....better off going 2 cactus jacks or drive time......Say no 2 camelback ford.
Mr. A9/03/2017 09:58:25 PM
1.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:No
Who Helped Me:Wayne Ferrin, Robert Knowles, Justin James, Roger Watson, Rudi Mwonwyonyi,
Service department doesn't get much right. They have difficulty doing oil changes properly. On multiple occasions I've asked them to fish missing parts of my car from their car wash. When I asked them if they can replace the trim pieces at my expense, they instead superglued the trim pieces back on. Oil change light comes on within a few hundred miles of having oil changes done here. I've had an experience where my engine cover was left on my passenger seat. When I asked for a tech to put the cover back on the engine, I was told that I could do it myself because it just snaps back on. I had to pay for my leather to be conditioned immediately after that, and at my expense. Reported noise issues on my vehicle. Vehicle remained un-diagnosed for 16 days. When I asked why the diagnosis was taking so long, my service adviser told me that they've had cars there for over a month, and that this was normal. Mind you, I was paying for a rental car out-of-pocket for each and every day they had my vehicle. On day 16 I got a call to pick my car up, and that everything was fine. I had to ask them to look at my vehicle again twice for them to come back and tell me that the rear half of my vehicle was falling apart due to control arms cutting through the sub-frame of my vehicle. This after I just had front control arms done a few weeks prior at the same dealership, as well as new shocks and struts also a few weeks prior, and new axles a few months prior. After trading in my vehicle with them for another car, I had an issue with my transmission not working properly within the first day I had the car. Upon bringing the car back, I became the center of an argument between my salesman and his manager for bringing the car in on a Saturday when they were busy. The best part is that I had to take the car to another dealership to have it properly diagnosed, since they failed to catch the problems again. Also, there was damage to the vehicle that may or may not have been buffed out immediately before being shown to me. Upon picking up my vehicle from service for my transmission to be fixed, I noticed two feet of missing paint from the front bumper. Wayne, service manager at Camelback Ford Lincoln, told me to bring the car in on the following Monday and that he would have his collision center repair the damage free of charge. After dropping the vehicle off on Monday, I get a call from Wayne telling me he would not be sending my vehicle to the collision center, and that I would have to come pick it back up. To repair the vehicle properly, I must pay $1,450 to replace the bumper, grille, and grille insert. Nothing but a crack in the paint was noted in the pre-delivery inspection paperwork. Worse quality service than a Meineke or Midas, and for a much steeper price. Stay away.
richphxaz8/29/2017 12:20:06 AM
5.0
Overall Rating
Customer Service
Quality Of Work
Friendliness
Overall Experience
Price
Reason for My Visit:SERVICE
Would I Recommend this Dealer:Yes
Who Helped Me:Jacob Stokes and Joey
I have a 2014 Ford Focus which had a problem with the battery being drained if not driven daily. Jacob and Joey worked laboriously to find the electrical component that was causing the battery to lose it's charge. The culprit turned out to be the ignition switch. Good work guys.
Camelback Ford Lincoln responded to this review
9/04/2017
Thank you for taking the time to share your experience! We are happy to hear that Jacob and Joey figured out the issue and got you back on the road quickly. We hope to be of service to you again!
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Camelback Ford : Phoenix, AZ 85014 Car Dealership, and Auto Financing - Autotrader