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Fisker Extends Warranties, Replaces Batteries

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author photo by Jeffrey Archer April 2012
  • Fisker trying to build confidence in Karma sedan
  • Warranties extended by 10 months and 10,000 miles
  • Batteries will be replaced due to a manufacturing defect

Upscale electric vehicle manufacturer Fisker recently announced several changes to its VIP Customer Care Program designed to improve confidence in the fledgling brand. The automaker says it's extending the warranty period on the luxurious Karma sedan and will soon replace the vehicle's batteries for free to correct a potential defect that could lead to decreased battery life.

For potential Fisker buyers, the most important change to the Karma sedan is a new, longer warranty. To EV shoppers in North America, that means an extension from 50 months/50,000 miles to 60 months/60,000 miles. In Europe, the Karma's warranty will be extended from 48 months to 60 months, though the mileage figure will remain the same at 100,000 kilometers, or around 62,000 miles.

While current Karma drivers will likely be pleased by the announcement of a longer warranty, they will almost certainly be more interested in the automaker's recent pledge to replace defective batteries for free. According to Fisker, some 2012 Karma sedans were affected by a manufacturing defect that could lead to diminished battery performance and reduced durability. The automaker says it will be replacing batteries in all affected Karma sedans for free in order to correct the issue, which it described as "a latent manufacturing defect in some prismatic cells."

"The entire Fisker Team is committed to the complete satisfaction of our customers and their experience with our vehicles," said Fisker chief executive Tom LaSorda. "As a new technology start-up company, we have stepped up to many challenges in our short history as we have launched one of the most advanced electric vehicles with extended range in the world."

The automaker's recent push to improve brand confidence may have been partly inspired by an issue with a Karma owned by popular magazine Consumer Reports. The magazine, which anonymously purchases vehicles from dealers rather than accepting cars loaned by manufacturers, had its Karma towed to a dealership for repairs after a tester experienced a high-voltage battery power loss while driving. According to the magazine, several reviewers noted occasional electrical issues even after the Karma was returned.

Fisker says it's sold 630 vehicles in North America since the Karma's debut late last year. The automaker also announced that a new software upgrade for the Karma would be released in the next few days.

What it means to you: Fisker's proactive stance towards repairing affected Karma sedans proves the automaker will stand behind its products.

This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
Fisker Extends Warranties, Replaces Batteries - Autotrader