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Liberty Mutual to Offer Auto Recall Notice Service

According to the National Highway Traffic Safety Administration (NHTSA), over 100 million cars have been recalled since 2014, with 51.26 million of those recalls occurring in 2015 alone. Although some consumers treat a recall notice as unwanted bad news, the recall process is actually a positive procedure. Most recalls are for minor fixes that can help avoid potential problems down the road, and some, like the Takata air bag and GM ignition switch debacles, solve bigger issues that can actually help save lives.

Liberty Mutual Has You Covered

Understanding the importance of keeping up with recall work, Liberty Mutual Insurance is now offering a new service designed to insure its customers will always be in the know. The insurance company has partnered with a third-party vendor to connect its customers with specific recall data for their cars. The service is a no-cost perk that proactively notifies car owners via email when a safety recall is issued for their vehicle. Recall alerts cover the past 6 months, but owners can log onto their eServices account to see if their car has an older open recall.

According the Chad Lovell, the Managing Director of Emerging Partnerships & Strategic Programs at Liberty Mutual, “As Liberty Mutual has access to customers’ VIN numbers along with their most current contact information, they have a direct line to the driver that auto manufacturers may not. Matching this vehicle information with third party data allows Liberty Mutual to communicate recall information to consumers with affected vehicles.”

A recent survey by the insurance company reveals that 31 percent of car owners have received a recall notice for their vehicles and that better than 60 percent report they feel it’s the manufacturer’s responsibility to notify owners. However, one of the biggest problems facing a recall effort is that many owners don’t know about the recall. In some cases, the recall notice is sent to a previous address. In other cases, owners mistake the notice for junk mail and just toss it out. Worse yet, some owners feel that if their car isn’t experiencing any of the recall’s described symptoms, then their car is not at risk. And then there’s the issue of second and third owners who are even more difficult to track down. It’s important to know the facts about a recalled vehicle. Even if you buy a used car, recall work will be done at no charge to you, as long as there is a recall notice out for that car.

What If You Don’t Have Liberty Mutual?

If you’re not a customer of this insurance company, you can still find out if your car is affected by an open recall. You can simply get the Vehicle Identification Number off of your registration or title, and then visit the NHTSA website at When you enter your VIN, the site will list all recalls for your vehicle.

Joe Tralongo
Joe Tralongo
Joe Tralongo is a longtime contributor who started in the industry writing competitive comparison books for a number of manufacturers, before moving on in 2002 to become a freelance automotive journalist. He’s well regarded for his keen eye for detail, as well as his ability to translate complex mechanical terminology into user-friendly explanations. Joe has worked for a number of outlets as... Read More about Joe Tralongo

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