Long-Term Review

2016 Honda Pilot: Service Experience

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author photo by Autotrader December 2016

We've had our long-term 2016 Honda Pilot for about 10 months now, and we've passed the 10,000-mile mark -- so it was no big surprise when the "service due" (B1) alert lit up on the dash. We took it to Ed Voyles Honda in Marietta, Georgia, on a Friday night. We were greeted quickly by the service tech and told him we needed service on the Pilot. Since we already knew what needed to be done (we did a quick Google search of the B1 service code), we waited for him to see the code and tell us what was needed. He said our long-term Pilot needed an oil change, a filter change and a tire rotation, which is exactly what we expected -- he didn't try to tell us we needed any additional services. We asked about the wait time, and he said about an hour and 15 minutes. We decided to sit in the waiting area for the Pilot to be completed.

The waiting area was clean, there was a TV to watch while waiting, and they offered free coffee (though we skipped it since it was late in the day). They also did a multipoint inspection, which the Pilot passed. Sure enough, our car was ready within the 1-hour-and-15-minute stated wait time. The total for the oil/filter change and tire rotation was only $62.88. We expected it to be closer to $100, since this was a dealership.

We weren't pressured to buy any additional services we didn't need and were on our way in a short amount of time. All in all, we felt really good about the Ed Voyles experience with our long-term 2016 Honda Pilot.

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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
2016 Honda Pilot: Service Experience - Autotrader