I recently took our long-term 2017 Chrysler Pacifica to my local Chrysler dealer for a third-row seat (power-operated) that stopped working. The dealership is Palmer Dodge Chrysler Jeep RAM. We’ve been here before, and they’ve always treated us and our cars well. I don’t know how many Pacificas this dealer sells, but it looks like they’re doing pretty well selling new and used Jeep Wranglers, including plenty with some pretty tricked-out aftermarket gear. Then again, it is located in North Georgia, where there are more trees than houses — well, for now. Some counties seem intent on making the scenic country roads into the congested freeways of LA County. This dealership also has a healthy assortment of performance cars, including Charger Hellcats and Vipers.
So there I am with my Pacifica parked in the midst of 700-horsepower muscle cars. Also, I showed up at 8 a.m. on a Saturday without an appointment. The service advisor let me know that seat repair could take longer than just a few hours because they might have to order parts. Online, we saw quite a few other Pacifica owners who had the same issue. Most (including some YouTube videos) said it could be fixed by simply unplugging the power seat and plugging it back in — kind of a hardware reboot, if you will. Honestly, I didn’t try that. Turns out, the dealership could reset it quickly — and they did. The car was ready later the same day.
But why did this happen in the first place? The service department at Palmer said their best guess is that someone interfered with the power seat’s operation. Let me explain: The power third-row seats in the new 2017 Chrysler Pacifica work with a "one-touch" function. That means you can select "left," "right" or "both" by pressing a single button, and the seats will fold down for cargo-carrying ability, or up for passenger-hauling duties. The entire folding or unfolding operation takes place automatically without you having to hold down the button. It’s a great feature. However, if something interferes with the seat while it’s in motion, I’m guessing, the seat stops so as to avoid hurting someone or crushing whatever found its way under the seats. It could also be a kid messing around, trying to ride the power seats like an ultra-slow urban-cowboy-style mechanical bull. Either way, the seat is fixed and is working properly. It’s hard to criticize Chrysler — we can’t imagine a power-folding seat that doesn’t stop when there’s too much resistance, similar to power minivan doors or auto-up car windows with pinch protection. Still, there should be a way for the owner to reset the seat if it ever gets stuck.
Other than that, there are a few specific things we enjoy about our Pacifica. The large sunroof is a big hit with kids, especially on rainy days. Also, I’ve personally heard three different people praise the Pacifica’s look. When’s the last time you heard that about a minivan? Find a 2017 Chrysler Pacifica for sale
Check out our 2017 Chrysler Pacifica New Car Review