Long-Term Review

2018 Kia Stinger Ownership: 12,000-Mile Service

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author photo by Rob Nestora February 2019

After almost a year with our 2018 Kia Stinger, we've racked up just under 12,000 miles. So far the Korean sport sedan has continually impressed us with its style, performance and practicality as a daily driver, despite the few inevitable rattles of a hatchback. With this mileage milestone, however, comes the need to visit the dealership once again -- this time for the Stinger's 12,000 mile-service. This trip would require a bit more work, though, as a front wiring harness had received a recall and that issue needed to be handled as well.

Planning Averse

I'll admit it -- I'm not the greatest planner in the world. I've always had a propensity to push things off until the last minute, especially if it has to do with calling someplace to make an appointment. Luckily the website for the local Kia dealership in Chamblee, Georgia had a fool-proof scheduling tool that allowed me to pick from a list of available drop-off times, which made setting the appointment an absolute breeze. Unfortunately, the rest of the service experience was not quite headache free.

The Experience

Upon pulling into the service area at Ed Voyles Kia of Chamblee, I was greeted by a service representative and went through the process of checking the Stinger in for service. There was a bit of confusion, as a co-worker had previously brought the Stinger in for service, so his name and information was logged in their system, not mine. I explained the situation and thought everything was OK. I asked where I could grab lunch while the Stinger was being serviced and was told there were some places down the road. I thanked the service representative, grabbed my bag and asked her to call me if she needed anything.

Ill Communication

After some delicious tacos and queso blanco, I returned to the dealership to check on the Stinger and found it exactly in the same spot that I had left it. Apparently I had walked off without handing over the keys, so there was no way to move it or work on it. To top it off, the contact information in their computer system was my still colleague's for some reason, so the entire morning he had been receiving calls from a strange number which he inevitably ignored. To say the least, things were not off to a good start, but the service team did whatever was in their power to rectify the situation despite already being two hours into my service experience.

Fin?

About two hours later our 2018 Kia Stinger was returned to me cleaned and ready to go. The 12,000-mile service included an oil and filter change with tire rotation, a complete multi-point inspection, replacement of the in-cabin micro filter and BG Ethanol Fuel Service. The damage? $150.01 for parts and labor and an entire day of my life. Unfortunately, the wire harness recall couldn't be replaced during our visit as this is a new part that requires a special order. Disappointing? Yes, but pretty much on par with the rest of the service experience.

The service representative placed the order for the wire harness and stated they would contact me when it comes in. However, after the rigmarole experienced, I might opt to take Stinger to another dealership. I've heard some of the other Kia dealerships in the Atlanta, Georgia metro area have much more lavish customer amenities such as fitness centers, and I am a sucker for a good elliptical.

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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
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