I’ve been driving Autotrader’s long-term 2019 Volvo XC60 for several weeks now, and I’m absolutely loving it. The size, the luxurious interior, the 9-in Sensus Connect Touchscreen with Apple CarPlay, the 360-degree camera — everything this car does, it does well. So, when an alert flashed on the dashboard telling me it was time to schedule a service visit, I figured the experiece to come would also be a good one. Thankfully, I was right.
I made an appointment at Dyer & Dyer Volvo in Atlanta on a Wednesday morning and was greeted promptly and kindly. I was transferred to my service technician, who ran the VIN number on our XC60 while he began the paperwork. He discovered that the service alert wasn’t actually for the 10,000-mile visit like I thought — I was a bit early, as our long-term tester only has 8,700 miles on it. It turned out there was a recall on the tailgate lift arms of our crossover.
Cold as Ice
Nearly 43,000 2018-2019 Volvo XC60 vehicles were recalled because freezing temperatures can cause the lift arms to separate from the tailgate. Glad we got that figured out before winter!
My service tech informed me that it would take an hour to fix the lift arm situation and another hour to do the 10,000-mile service, which he said he’d go ahead and do since I was already there. After that, it would take another 30 minutes to wash the crossover and finish up the paperwork. Sure enough, exactly two-and-a-half hours later, I was walking out of the service department without paying a dime, since all the services and repairs were covered under the original vehicle warranty. It was a long time to spend at a dealership, but I appreciated the accurate time estimate. Also, Volvo dealerships have undergone a makeover in recent years, and this one was actually a pleasant place to wait.
A Positive Experience
All things considered, the first service visit for our long-term XC60 was a positive one, and I love how the vehicle has the ability to alert you that you need to schedule service when there’s a recall. If our experience with the XC60 so far is indicative of what you can expect when you own a Volvo, I suspect the Swedish automaker will be selling a lot more cars. Find a Volvo XC60 for sale