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Stranded in an Audi? There's Now an App for That

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author photo by Autotrader May 2011

Audi has created a free smartphone application for its roadside assistance service. Available for the Apple iPhone, BlackBerry and Android, the app connects straight to Audi, along with the partner that actually gets its hands dirty – Allstate Roadside Services.

Those occasions when roadside assistance is needed can often be highly stressful, so the Audi Roadside App has what the company claims to be an "intuitive interface" – meaning it's easy to use and therefore shortens the time taken to get through to an operator, impart all the necessary information and have a technician sent out. In a few steps, the type of service required is selected (such as a jump start, delivery of fuel, change a wheel or provide a tow) while the app pinpoints its driver's location with the smartphone's GPS (global positioning system) feature. Yes, for this app to function properly, the phone's GPS capabilities and services must be activated.

"With this technology, Audi is making a valuable service easier to access," said David Tait, general manager of service operations at Audi of America. "Connecting Audi drivers to our roadside assistance program – and its safety and service offerings – is now literally at their fingertips."

To get set up, users need to input a few details – name, vehicle identification number (VIN) and so on. These are sent to a dispatcher at the same time a call is made to Audi Roadside Assistance, to speed up the verification process. The app also stores the information, including the estimated time of a technician's arrival. If the car is mobile, but needs the immediate attention of a dealer's service department, the app will also find the nearest one, with phone number and hours of operation.

Audi provides four years of free 24/7 roadside assistance with every one of its new vehicles. Owners of older Audi models may still download and use this app, but they would have to pay Allstate Roadside Service's fees. More information is available at www.audiusa.com.

Android users can find the Audi Roadside App at the Android Market. The Curve and Bold are the first compatible BlackBerry devices; check out BlackBerryApp World. And the iPhone version can be found on iTunes.

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This image is a stock photo and is not an exact representation of any vehicle offered for sale. Advertised vehicles of this model may have styling, trim levels, colors and optional equipment that differ from the stock photo.
Stranded in an Audi? There's Now an App for That - Autotrader