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2018 Subaru Crosstrek Ownership: 18,000-Mile Service

Trips to the dealership for service visits are an inevitability when it comes to vehicle ownership, and with the odometer ticking up to the 18,000 mile mark on our 2018 Subaru Crosstrek, it looked like it was my turn to bring the plucky little crossover in for a tire rotation and oil change. Due to the massive amount of Subarus in our metro area, however, I found that scheduling an appointment for service at the closest Subaru dealership would take at least two weeks. I’ve never liked to wait, so instead I drove the 30 or so miles to Subaru of Gwinnett in Duluth, Georgia, where I met the most engaging and friendliest service staff I’ve encountered to date.

Service With a Smile

Upon pulling into the service bay I was greeted by the super-friendly service representatives Jeff and Vanessa, who helped me check in the Crosstrek and figure out exactly what the car needed. The team, armed with well-appointed digital tablets, took pictures of the vehicle and informed me of the services I would be receiving. Unbeknownst to me, there was a recall on the radio, which Jeff briefed me on prior to my handing over the keys. The radio recall would only take an additional ten minutes or so to reprogram, so I agreed it was well worth the time to get the issue squared away.

The Extra Mile

Instead of hanging out in the waiting room as I waited for the service to be completed, I opted to find some local grub to sooth my hunger pangs. When I asked the team if there were any decent Mexican restaurants within walking distance, they offered to shuttle me to the best cantina in town, and even offered to pick me up when the Crosstrek was ready. I had only just finished my taco salad, when I received a text that the vehicle was finished with the service and a shuttle was on its way to bring me back to the dealership. Total time at the restaurant clocked in at less than one hour.

Well Done

On the short ride back to the dealership, the driver and I discussed the various qualities of the brand and its products, and even extolled the virtues of Subaru’s Eyesight suite of features. We returned to the dealership to a fully washed 2018 Subaru Crosstrek, fully serviced and ready to hit the road again. The services on this visit included the radio reprogram, tire rotation, an oil change with full synthetic and a multipoint inspection. Total cost for the visit would have been $119.88, but luckily our Subaru also had a service plan which allowed me to leave the dealership without paying for a thing. Subaru of Gwinnett truly raised the bar when it comes to service experience, and hats off to their competent and courteous team. With only a few short weeks left behind the wheel, I’ll be savoring every minute with this great vehicle from this stellar brand. Find a Subaru Crosstrek for sale

Rob Nestora
I’ve been working as an editor and content producer on the team for about six years. I love cars and technology, so working on a website with an automotive focus is a perfect fit.

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