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New Consumer Reports Reliability Data Includes Some Interesting Surprises

The Consumer Reports crew recently released some reliability data by manufacturer, ranking each one on a scale of 0 to 100 after exhaustive testing. The results might surprise you.

The top spots, it should be noted, aren’t really that surprising: the most reliable brands in the Consumer Reports data are Lexus, Toyota, and Buick — brands that always seem to find themselves near the top of J.D. Power surveys, too. Find a Lexus for sale or Find a Toyota for sale or Find a Buick for sale

But the next one is a bit of a shock: coming in fourth on CR‘s list, ahead of notoriously reliable brands like Infiniti and Honda, is Audi. Audi’s placement is especially surprising since parent company Volkswagen is in 22nd place on the Consumer Reports list, down nine spots from last year, with an overall score of just 30 out of 100.

More surprises: Lincoln and Cadillac, which are often considered to be among the more reliable brands, are below average on Consumer Reports‘ list. And MINI, which doesn’t have a sterling reputation for dependability, is above average — and ahead of Porsche, which usually occupies a top spot on J.D. Power’s dependability lists.

As for the bottom of the list, few will be surprised to learn that luxury EV manufacturer Tesla ranked 25th out of 29 brands, with a score of just 28 points. It is, after all, a start-up company — and the brand has been plagued by the reliability and quality concerns normally associated with early ventures. But Tesla still beat out all the Chrysler brands — Dodge, Chrysler, FIAT and RAM — which rounded out the bottom four spots on the list.

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Doug Demuro
Doug Demuro
Doug DeMuro writes articles and makes videos, mainly about cars. Doug was born in Denver, Colorado, and received an economics degree from Emory University in Atlanta. After graduation, Doug spent three years working for Porsche Cars North America. Eventually, he quit his job to become a writer, largely because it meant that he no longer had to wear pants. Doug’s work has been featured in a... Read More about Doug Demuro

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  1. There you go, pissing off Tesla drivers again with facts:

    “Tesla ranked 25th out of 29 brands”.
    Have you learnt nothing from the whole “Tesla is smaller than what it is ” debacle.
  2. IIRC in the case of Ford and GM, the results were skewed by buggy unreliable infotainment systems (especially MyFord Touch on pre-2016/2017 models). If you exclude the infotainment complaints both companies should handily beat any European brand.

  3. Doug, I purchased a new 2015 Chrysler 200, even aware of the lack of Chrysler reliability. However, I bought it with a LIFETIME bumper to bumper unlimited mileage warranty through Mopar. It was less than $2k for it. I would ask you, as a warranty connoisseur, would you buy a new Chrysler product seeing it has such a warranty available? Perhaps you could write a great article about the benefits of such a warranty! 

    • The goal of a warranty is to allow Doug to buy a car that is both interesting and unreliable. Chrysler only has one of those characteristics on lock.

    • He’d probably just rent one and abuse it just the same!

      Congrats especially if you drive it lot! Unless it’s a Viper or Hellcat he probably wouldn’t. 

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