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Hyundai Assurance Connected Care Offered Free for 3 Years

  • Offering free 3-year Assurance Connected Care subscription
  • Provides emergency services and allows drivers to schedule maintenance easily
  • Included on all new Hyundai models with Blue Link telematics

Hyundai Assurance Connected Care, a suite of emergency and vehicle maintenance support services, is now included for three years at no charge on all new Hyundai vehicles equipped with Blue Link telematics. That’s more than half of the new vehicles Hyundai sells.

Assurance Connected Care is similar to OnStar, a connected service offered on GM vehicles and arguably the gold standard for platforms that allow drivers to connect with a live operator. Like OnStar, Assurance Connected Care will automatically notify emergency services if an accident occurs. Drivers also can call for help with the push of a button in a non-crash situation, such as a medical emergency. And roadside assistance is improved with Assurance Connected Care, since responders can pinpoint a vehicle’s location.

But Hyundai’s service differs from their competitors’ in key ways. First, it includes not only emergency services but also vehicle maintenance and care features. Assurance Connected Care creates monthly “vehicle health” reports, alerts the driver to problems such as a diagnostic trouble code or a recall and reminds the driver to perform recommended services.

When the vehicle does need service — an oil change, for instance — the driver can schedule it right from the vehicle, with the push of a button. Because the system is connected, the live operator who answers the call will already know important information, such as vehicle location and nearby dealers. With access to every Hyundai dealer’s service department schedule, the operator can find the best time and location to make service convenient for Hyundai drivers.

Barry Ratzlaff, Hyundai’s Director for Customer Connect, says the maintenance and service scheduling included with Hyundai Assurance Connected Care may be the program’s best feature.

“Our whole strategy is to take care of things for our customers,” Ratzlaff explained. “You think about service when you’re in the car. We’ve made it super easy for Hyundai owners to schedule service from their vehicles.”

Ratzlaff also remarked that more drivers are likely to use Assurance Connected Care’s service features than its emergency ones.

“Of the nine services included, three are safety related,” Ratzlaff said. “We hope you never have to use them. The other six features are there to make your life easier.”

What it means to you: If you like the peace of mind of Assurance Connected Care’s safety features or the convenience of its vehicle maintenance features, consider a new Hyundai equipped with Blue Link.

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1 COMMENT

  1. Hyundai Customer Connect has been of no use to me as owner of Hyundai Accent 2013 SE. Emailing and writing has not met with a resolution. Over twice I was denied service and the dealer L.A. Hyundai at LAX told me in writing that Hyundai has the right to deny service. Hyundai corporate has not denied this. My vehicle did not come with a spare tire or jack so so much for safety. The so-called free towing will only tow you to a dealer even though a service station of your house may be closer. I scheduled appointments and was still denied service. I even asked Customer Connect to accompany me to the dealer but got no response.

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